Luke Jones Email & Phone Number

Palmerston North, Manawatū-Whanganui, New Zealand

I partner with teams across the Mutual to identify opportunities for improvement and implement solutions that help FMG achieve our strategic goals and objectives. Together with my team, I work to develop a mature Continuous Improvement culture throughout FMG by providing training and guidance in Lean Six Sigma methodology.

Palmerston North, Wanganui-Manawatu, New Zealand

Key Achievements:o Launched and chaired a Continuous Improvement Community of Practiceo Re-established a coaching partnership with our phone-based Sales and Service teamso Led a project to improve our process for reviewing challenges to declined claims, achieving a reduction in mean time to resolution from 5 days to 3.5 days and 50% reduction in variation.

Auckland, New Zealand

I work with other improvement team members and a wide range of stakeholders, including patients, to improve health and disability services and systems. The ultimate purpose is to improve services for patients, their families and whānau. I facilitate small to medium-sized projects, and support medium to large projects or programmes prioritised in the.

Auckland, New Zealand

Part of a team of improvement professionals working to improve health and disability services and systems. The ultimate purpose is to improve services for patients, their families and whānau. Responsibilities include project documentation, communications, supporting the project team and aspects of process design.Key Achievements:Part of the core team that.

Auckland, New Zealand

• Improves departmental performance and reduces errors by assessing and providing training to administrative staff. Collaborates with management to identify key areas of risk, and designs and runs training modules to.
• Led the design of an improved introduction to the scheduling system
• Initiated and managed an onboarding improvement project for the department
• Created and regularly ran a first week orientation for new staff, and a series of training modules on scheduling practices and errors to avoid.
• Partnered with individual scheduling and reception staff to create ‘Desk Files’, which outlined key information and responsibilities in a role, enabling functional handover to a reliever or new staff member when the.
• Managed the department-wide transition from a shared drive to the team SharePoint site.

Greenlane, Auckland

Schedules patient appointments for hospital services, collaborating with medical and non-medical staff to achieve positive outcomes. Serves in a wide variety of roles as leave cover for regular schedulers. Ensures that scheduling of appointments meets patient needs, fits within the clinic schedules and meets Ministry of Health timeframe guidelines.Key.

Perth, Australia

• Identifies technologies with potential to aid the poor in the third world. Studies their functions and underlying principles, and adapts technologies for energy- and resource-scarce environments. Designs, builds and.
• Designed and created a functional biogas digester with materials commonly available in third world cities. Improved on the design to reduce the size and cost of materials, and to increase gas production.
• Designed and created a prototype Black Soldier Fly farm with materials commonly available in third world cities.
• Assisted in prototyping reduced-cost Savonius style wind turbines for electricity generation

Perth, Australia

• Recruits and leads teams of three to five staff to prepare and run six-month training programs for 20 to 40 student interns. Trains staff in leadership, pastoral care, student assessments and cross cultural relations..
• Increased student numbers by more than 50% over three years, by overhauling and modernising social media and marketing strategies
• Arranged travel itineraries and set budgets for seven separate teams travelling to eleven different nations
• Led multicultural teams of ten to fifteen members to several overseas nations; including China, Thailand, India and Nepal
• Adapted and launched a new oral storytelling training course

Perth, Australia

• Supports Course Leader to run six-month training programs. Leads teams on international outreach trips. Provides pastoral care to students, including one on one counselling. Assesses students on course requirements.Key.
• Led multicultural teams of ten to fifteen members to several overseas nations; including South Africa, Mexico and Malaysia
• Managed budgets for two separate teams travelling to seven different nations