Luke D. Email & Phone Number

Bristol, England, United Kingdom

Initially, I joined Astra as Service Manager with the task of running and innovating the service department. By the end of my probation (three months), I was promoted to Operations Manager, which also encompassed the running of the installation department.Within my role I am responsible for: * Managing all aspects of the install and service departments. * Producing quotations. * Dealing with personnel and HR issues (within the departments). * Implementing new processes, procedures and forms.* Maintaining adherence to NSI Gold accreditation. * Fully supporting the administrators. * Resolving any issues which may arise.

Bristol, England, United Kingdom

Bristol, United Kingdom

Tupe’d from Delta Monitoring Services, moving to a larger company meant that my rolebecame more focused due to the support of their existing management structure. On joiningVRC my first task was to recruit and bring staffing levels up to where they needed to be.Within my role I was responsible for:*Managing all aspects of operations.*Managing and training all Operators.*Staff grievances and disciplinary procedures.*Dealing with any customer queries or complaints.*Resolving any issues which may arise.*Implementing new processes and procedures.*Maintaining adherence to British Standards.*Rostering and managing holidays.

My role within DMS grew over the years as I took on more responsibility, the position I was now performing within the company had become that of a General Manager.Still retaining all previous responsibilities I also became responsible for:* General day to day running of DMS. * Recruitment* Personnel* Sales* Staff grievances and disciplinary procedures.* Updating the Company Handbook.* Updating Terms and Conditions of Services.* Dealing with any customer quires or complaints. * Supporting the Accounts department. * Implementing new services, not within the general role of an ARC/RVRC.

I quickly came up through the ranks within DMS and took on the role of ARC/RVRC Manager while also retaining all my previous IT and networking responsibilities. Within the ARC/RVRC Manager role I was responsible for the general administration and day to day running of ARC/RVRC and it's associated services. This included: * Managing and training all ARC/RVRC Operators.* Managing all aspects of the ARC/RVRC's operations and services.* Dealing with and resolving any issues which may arise. * Implementing new processes and procedures.* Maintaining adherence by the company to all relevant British Standards.* Overseeing all internal and external audits* Generating reports for both internal and external use. * Building relationships with all existing and new customers, partners and service providers.* False alarm management* Creating and updating all forms used by the company.* Writing and maintaining the companies "Operational Manual".* Ensuring daily and weekly maintenance checks were carried out. * Shift Rota’s.* Providing out of hours support to all DMS operators and clients.

Within this position, I was responsible for all aspects of the companies IT. This position covers the installation and administration of all the software used for alarm and CCTV monitoring along with all office-based software such as MS Office and Sage. In addition, I was also responsible for:* All network configuration. * Programming hardware. * Managing the IP office phone system. * Setting up new monitored connections. * Integrating new monitoring platforms.* Setting up and managing the companies email accounts* Designing and updating the companies website.* Designing, building and updating the companies internal website* Running the companies social media pages I also provided around the clock technical support to our clients and Delta staff as well as creating the company’s IT Systems Instruction Manual.

In my position as Security Supervisor I was responsible for a team of security officers. I implemented new ideas and procedures to maintain the smooth running of the security operation across the whole spectrum of the site to meet the staff’s needs.

I started off as a Security Guard / Controller working in the control room of Delta Security Limited. Within two months I was promoted to the Control Room Supervisor which consisted of managing a team of controllers and organising the shift rotas for approximately fifty staff over the Bristol and Welsh region on a weekly basis. My other duties included dealing with the day to day running of the operations in conjunction with the Operation Managers, arranging replacement cover for sickness or absenteeism, sometimes at very short notice. If a client required additional or specialists cover, I would also arrange this. I was in most cases the first point of contacts when dealing with customer complaint, and usually was able to deal with the complaint competently myself without the need of escalating it to the Operation Managers and only informing them once the incident had been dealt with and resolved.