Luke Waite Email & Phone Number

Raleigh, Nc, Us

Chicago, Il, Us

Brand Strategy & Design AgencyWe help coffee companies (growers / exporters / importers / roasters) develop their brand and utilize design to support their sales strategy.Some of our capabilities are in the areas of:- Brand Strategy- Social Media Strategy- Packaging DesignGo on and cruise through those links below to learn more about us and our work.

Operations Consulting for Specialty Coffee RoastersWe're on a mission to make specialty coffee roasters more profitable so they can make the impact they want to make on the world.We help coffee roasters who have deep purpose and reasoning behind their work to significantly increase their profit, stability and structure.We do this through a series of 3 steps:1. We Assess - your roastery operations, systems, processes and people 2. We Provide - a strategic roadmap of next steps3. We Guide - you in implementation- for the good of the people

Chicago, Illinois, Us

As the director of operations, I had the privilege of: - Strategically guiding Metric Coffee Company, Metric West Fulton Cafe, and Hellion Cold Brew through the pandemic by establishing systems and processes which brought about stability and increased profitability by a minimum of 8% per company YOY across all 3 companies.- Implement systems across all departments and company’s which allowed for increased volume as well as greater efficiency. - Created and maintaining rhythms of communication across all departments such as slack, weekly stand up meetings, departmental meetings and company wide vision meetings.- Guided all departments in creating structure and process that allow for scalability within each department.- Created and maintained key partnerships and relationships.- Fostered a MVP (minimum viable product) mindset to produce a more excellent experience for our guests, partners, and audience.- Implementing accounting processes and purchasing procedures across all departments.- Managed the design and release of an all new product line.- Managed a complete company wide rebrand in 6 months (cups, retail & 5 lb. bags, website) and added over 15 products to our online and wholesale platforms.- Built a strategy for releasing products that decreased the time it took to release products by a minimum of 4 weeks.- Established a wholesale client onboarding process that decreased onboarding time by 50%.

Chicago, Illinois, Us

As the Relationship & Market Developer I had the privilege of:- Increased sales conversions by 62% YOY.- Cultivating and caring for Metric's relationships through sales & education.- Established systems to observe key data points which aid in reaching our short and longterm goals.- Implementing a Scrum work flow for my department.- Managing cashflow, inventory, relationships, and short term strategy for Metric's sister company, Hellion Cold Brew.- Strengthened interdepartmental relationships and communication.

Wheaton, Illinois, Us

As the Wholesale and Account Manager I had the privilege of:- Growing wholesale sales 200%+ in less than two quarters .- Architecting a sales process and procedure.- Exposing the F&H brand to 2 new markets.- Building a pricing calculator to establish and maintain profitability.- Writing contracts for exclusive wholesale accounts.- Establishing wholesale training modules for all wholesale partners.- Actively participating in and with the Coffee QC team.- Creating a wholesale coffee program that offers value to our wholesale partners.

Chicago, Illinois, Us

In this role, I have had the privilege of:- project managed the design, development, and implementation of a wholesale partner barista handbook.- developed a NSO checklist.- developed an Operations Manual.- planned and executed events serving up to 2,000 people.- developing a comprehensive barista training program of 7 core classes ranging from seed to cup to extraction theory.- writing all copy for a barista training manual.- overseeing all barista training across all locations and wholesale partners.- participated actively in coffee QC of production and sample cuppings.- led weekly public cuppings.- photographed an origin trip to Colombia.- filmed and edited videos.

Chicago, Illinois, Us

During my time as the Logan Square cafe manager I had the privilege of:- growing sales 53% year over year.- developing team members into management and overall coffee professionals.- creating systems & processes for daily, weekly, monthly, and quarterly maintenance of the inside and outside of the space which included equipment maintenance. - establishing increased service standards for increased guest experience.- architecting an all new elevated guest experience.- designing and implementing a comprehensive on the job barista training.- developing and curating a culinarily inspired specialty drink menu.- increasing overall cleanliness standards as a cafe.- building and managing a team of over 9 people.- implementing a team wide communication tool and standards for communication.

Chicago, Illinois, Us

Chciago, Il, Us

During my time in this role, I had the privilege of:- Increasing sales 134% year over year as a team.- Leading a team of 4 who marketed Pickwick by creating pop-up shops in collaboration with spaces likeIndustrious Offices, WeWork, Workshop Chicago, Coalition Impact, Serendipity Labs and more.- Project managing a team of 4 who completed tasks such as menu development, training, and communityoutreach.- Developed a comprehensive on the job training for all staff which included 4 training modules.

Chciago, Il, Us

Chciago, Il, Us

Rolling Meadows, Illinois, Us

As the Director of Student Ministries, I had the privilege of:- Architected, planned, and executed monthly all campus events for 500-800 attendees.- Training and development of 26 leaders.- Oversaw and managed 26 leaders and 150+ students weekly.- Managed a ministry specific budget.- Writing and preaching sermons weekly to over 150 jr. high and high school students weekly.- Planning the weekly program for a high impact 1.5 hour long ministry event. These events included and opening game, worship song sets, teaching element, creating impactful small group questions, and program snack.

Rolling Meadows, Illinois, Us