• Promoted luxurious customer service • Used high attention to detail to design and conduct extensive colleague training • Led a team of 20 staff and managed all aspects of the daily operation (valet, shuttle service, cart fleet, rental clubs, member bag storage, players’ assistants, golf service professionals, golf sales associates, practice facility)• Constantly built strong rapports with colleagues, members and guests• Used critical thinking skills to regulate labour hours, assisted in scheduling and tip-outs• Communicated with Human Resources to ensure that the needs of staff, health & safety and sustainability standards were maintained• Brought an innovative approach to enhance inventory and retail by staying up to date with industry trends• Proficiently instructed clients using TrackMan and video analysis technologies• Created and led the club’s Junior Program

• Led a team of 10 volunteers and staff by delegating tasks with respect and listening to their needs• Organized sponsor advertisements to boost brand promotion • Demonstrated proficient social media skills by managing the company’s Instagram and Facebook platforms during events• Communicated pre-tournament rules and instructions with competitors• Analyzed all players’ scores following their rounds to ensure authenticity• Coordinated, counted and delivered merchandise in a timely manner to satisfy upper management and clients

• Learned how a top 100 golf facility in Canada operates and delivers exceptional customer service• Developed and refined my teamwork skills • Demonstrated my strong work ethic and value to upper management, leading to a promotion in a management position after a single season

• Created a foundation of professional practices that propelled my career• Introduced a successful series of junior golf camps that visibly increased the involvement of youth and families at the facility• Expressed loyalty to the business through 6 years of service• Effectively handled high rates of turnover and a transition in management

• Marketed and sold out a successful series of junior camps• Learned how to engage and communicate with 10 juniors at a time• Researched and implemented teaching strategies that proved to be effective through positive feedback from parents

• Learned how to communicate and engage with clients professionally • Developed an empathetic approach to working with individuals suffering from various physical conditions

• Initiated a progressive development program from Skate Canada• Increased athletes’ fitness by innovating and selling out a new off-ice training series