Luke Firth Email & Phone Number

Europe

Conducted client work in financial services, Oil and Gas, software development, BPO, Construction and tourism, as well as pro bono work with the local start-up and entrepreneurial scene. Built up a strong portfolio of partnerships with competitor firms, and also signed agreements to give clients access to top class improvement training material, leadership development programmes and an extensive network of associate consultants for coaching and resourcing purposes. Delivery highlights include:− Transformed the performance of the logistics and planning function of a leading Oil and Gas services company, leading to a £3m+ bottom line saving− Developed a transformation road map to mitigate a significant regulatory issue at a financial services firm, resulting in £1m of cost savings.− Implemented an end to end process transformation at a leading BPO organisation, releasing €500k pa bottom line cost, and reducing average cycle time from 45 days to 10 days− Provided Executive coaching and support to a newly installed leadership team− Generated a common process architecture across 5 regions that supported the digital transformation in a major Travel Industry client. Leading to the successful adoption of the software platform with c.20k staff worldwide. − Conducted a 3 week diagnostic to deliver a turnaround plan for a the construction of a flagship airport terminal development in the Middle EastIf you're looking for the excellent delivery that comes with our experienced consultants, the flexibility that our range of services are designed to provide, and an approach to pricing that can adapt to any budget, please get in touch.solvingproblems@firthimprovement.com

Europe

Europe

Luxembourg

Working with the R&D function and its partners; deploying my improvement expertise to solve problems, imparting my knowledge to build improvement capability, working with senior leaders to get Lean Six Sigma on their agenda.Achievements:- Delivered improved company-wide compliance with US regulatory requirements, resulting in the avoidance of $millions in sanctions - Developed a strategy and 2 year plan for Lean Six Sigma deployment for the Europe and India region, resulting in; a fully stocked pipeline of projects and the delivery of $1m worth of efficiency savings.- Coached and mentored 7 Green Belts through to external accreditation.

Uk Based With International Travel

My role included engagements with RBS Group Citizens Bank in Pittsburgh (USA), the Investment banking business unit and multiple transformations within the Group Operations division. Working with senior leaders to understand their current business problems and deploying the most appropriate lean tools to benefit their teams. Achievements:- Realised circa £2m worth of cost savings through a range of transformations, including; introducing real-time resourcing across three UK sites, $1m of budget gap closure during a 14 week tactical deployment at RBS Citizens Bank, and an Organisational Design for a PMO function- 10% improvement in customer satisfaction at a Pittsburgh area branch contact centre; through the deployment of standardisation in key processes.- Adapted the McKinsey “5 lenses, 5 phases” to meet business needs, including; reduced SME support, focus on morale building through Mindsets and Behaviours, or presenting a new PMO function through Organisation and Skills.

London, United Kingdom

Delivered a programme governance structure for the HR Function as part of the HBOS/Lloyds TSB Integration; producing executive packs for the Group Executive Committee.

Dubai, United Arab Emirates

During my expatriate assignment I developed operations management capability within the Middle East back office; resulting in successive JPMorgan Chase quality awards (2006/07). I also developed a Lean strategy that delivered £120k worth of cost savings and quality improvements.

United Kingdom, Various

Holding several positions including; Lean Coach, EA to the Head of Payments and International Payments Manager.Working as the Executive Assistant to the Head of Payment Operations allowed me to witness first hand the skills I would need to develop to become a Leader