•Grow company revenues by developing new products.•Conduct periodic product analysis and optimize as needed.•Generate products and services from inception to commercialization.•Define products and programs.•Establish milestone and objectives.•Work with vendors to identify issues with incoming products.•Develop methodology to test and measure products and applications.•Manage future and existing assigned products, set objectives and report on performance.•Advise vendors on best practices and methods to correct issues.•Develop CalAmp PEG scripts using LMU Manager.•Develop CalAmp JPOD scripts using SM Tools Netway software.•Managed multiple M2M hardware integrations.

•Remotely troubleshoot issues with M2M equipment using an array of support tools.•Working knowledge of J1939 CAN bus used in medium and heavy duty trucks.•Write Programmable Event Generator (PEG) scripts used in GPS devices to meet application requirements.•Supervise and train new support team members. •Develop new processes and procedures.•Manage support ticket queue with the goal of a one hour resolution time.•Provide exceptional customer service through phone and email.

•Provided technical support for all U.S. based KC employees.•Monitored HP OpenView network software, following procedures when a server or network device went down at any facility throughout the world.•Worked with Tivoli and CA7 mainframe jobs, raising tickets for any failed jobs and taking the necessary corrective actions.•Monitored SAP and Legacy systems for any messages that are outstanding.•Assisted in the tape library, loading silos and filing tapes back onto the shelf.