Luke Nowak Email and Phone Number
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Engaging and entrepreneurial product manager with deep expertise executing enterprise-level, cloud-scale migrations and modernizations, driving company transformations from product strategy through execution. Proven track record of launching successful cloud services across Ecommerce, Payments, Security, and Digital Advertising, developing creative strategies that improve customer journeys, accelerate digital transformations, and solve complex technical problems. Adept at managing 24/7, business-critical, global incident response operations with experience advising on high impact outages to executive leadership. Team player with high degree of empathy and ownership, strong communication skills, unending curiosity, and appreciation for brevity and wit.Areas of Expertise:· Technical Product & Program Management· E-commerce & Payments Infrastructure· Legacy Infrastructure Modernization· Fraud Strategy & Operations· Application Security· Public Speaking & Technical Presentations· Enterprise-scale Digital Transformation· Business Writing & Communication· Cloud Technology Engineering
Microsoft
View- Website:
- microsoft.com
- Employees:
- 189892
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Senior Product ManagerMicrosoft Sep 2023 - PresentRedmond, Washington, United States
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Technical Product Manager 2Microsoft Jun 2022 - Sep 2023Redmond, Washington, United StatesProduct Manager in charge of building Microsoft's Web Application Firewall product and portfolio.
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Technical Product ManagerMicrosoft Sep 2021 - Aug 2022Redmond, Washington, United StatesLed end-to-end migration of Microsoft’s Ecommerce Risk infrastructure and engineering from Dynamics to Cloud & AI organization to accelerate modernization of first-party anti-fraud tooling by decoupling from third-party fraud product development. Managed program timelines to complete migration in 3 months, including engineering deliverables, product management processes, and technical training. Delivered 3-year plan for consolidation and modernization of all first-party investigation tools. Managed cross-team dependencies and served as single threaded owner for all feature requests, migrations, and onboarding deliverables. Responsible for hiring and mentoring incoming PMs.
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Program Manager 2Microsoft Mar 2020 - Sep 2021Redmond, Washington, United StatesLed end-to-end migration of Microsoft’s Ecommerce Risk infrastructure and engineering from Dynamics to Cloud & AI organization to accelerate modernization of first-party anti-fraud tooling by decoupling from third-party fraud product development. Managed program timelines to complete migration in 3 months, including engineering deliverables, product management processes, and technical training. Delivered 3-year plan for consolidation and modernization of all first-party investigation tools. Managed cross-team dependencies and served as single threaded owner for all feature requests, migrations, and onboarding deliverables. Responsible for hiring and mentoring incoming PMs.
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Program ManagerMicrosoft Dec 2017 - Mar 2020Redmond, WashingtonRecruited as lead PM for JarvisJX, Microsoft’s fraud investigations & decisioning tool. Owned end-to-end program lifecycle from ideation through production rollout for all Microsoft Ecommerce, preventing $100+ MM of fraudulent transactions per year. Gathered requirements and created strategic multi-year roadmap, worked with cross-team stakeholders to prioritize business requirements, led engineering design for all incoming features, and managed backlog grooming and sprint planning. Led JarvisJX software development team during daily scrums to implement new features and troubleshoot existing functionality. Rolled out features to end users of JarvisJX using regular release communications and hands on product training.
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Senior Operations AnalystIp Services, Inc. Jan 2017 - Dec 2017Greater Seattle AreaWorked as an embedded Program Manager for Human Intelligence Team (HIT), that provides manual review support for Microsoft’s real-time, machine learning-based Ecommerce risk evaluation product. Built new business onboarding program to introduce standardization and reduced time to onboard from 12 to 3 months. Led global HIT incident response for high impact tool outages with Microsoft engineering teams, reduced time to identify root cause from 4 hours to 1 hour. -
Risk AnalystIp Services, Inc. Oct 2015 - Jan 2017Erie, Pennsylvania AreaEvaluate an array of data associated with e-commerce activity and customer escalations to identify and report on evolving fraud attack vectors. Conduct analysis of transactions and decision trends, and contribute findings to client and team syncs. Serve as a designated point of contact for clients in a specific service area to investigate and mitigate emerging fraud attacks. Advise on data requirements and provide suggestions for strategy enhancement. Advanced proficiency utilizing project-specific tools, open source research methods, and data management techniques.Acted as point of contact for HIT’s Microsoft Advertising investigation and fraud mitigation operations. Translated static SQL and C# rule sets for non-technical investigators.
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Subject Matter Expert/Fraud AnalystIp Services, Inc. Nov 2012 - Oct 2015Erie, PennsylvaniaEvaluate an array of data associated with e-commerce activity to identify fraudulent transactions, and field customer escalations to apply corrective actions in cases of errant decisions. Identify emerging patterns in fraudulent transactions, or customer escalation scenarios, and report findings to supervisors and/or clients. Create and maintain process documentation and contribute to the creation and delivery of training presentations. Identify opportunities for improvement in client tools and risk strategy, internal team processes, evaluation criteria and client-team collaboration.
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Ceo/FounderSpace Competitive Intelligence Oct 2012 - Jan 2016Lowville, PennsylvaniaFormed a sole proprietorship that explored the market for intelligence products focused on the orbital launch market.
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Study ParticipantThe Intelligence Advanced Research Project'S Daggre Project 2012 - 2013OnlineParticipate in online prediction market developed by the Defense Department's Intelligence Research arm IARPA. The goal of this project is to improve the forecasting accuracy and methodologies used by government Intelligence organizations.
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AnalystCenter For Intelligence, Research, Analysis, And Training May 2010 - Aug 20103928 Wayne Street, Erie, Pa 16504Black Family Foundation contract to research Erie non-profits in order to better target funding efforts. Analyze Erie medical non-profit’s financial data in order to identify the needs, problems and strengths of these organizations. Conduct on site interviews with a public relations specialist as a member of a two person team.
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AnalystCenter For Intelligence, Research, Analysis And Training May 2009 - Aug 20093928 Wayne Street Erie, Pa 16504Sustainability research and analysis for a fortune 500 company. Produced several reports and briefings for corporate decision makers as part of a three member analyst team working under a CIRAT supervisor.
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Server AssistantLonghorn Steakhouse Aug 2007 - Jun 2009750 Peach Street Erie, Pa 16509Greet patrons at the door, seat patrons at tables, manage wait lists during peak hours, bus tables and answer the phones. -
Custom FramerU Frame It Jul 2007 - Aug 2008731 West 8Th Street Erie, Pa 16502Provide custom framing for original and reproduction artwork, certificates and photos. Customer service, order management and building maintenance.
Luke Nowak Skills
Luke Nowak Education Details
Frequently Asked Questions about Luke Nowak
What company does Luke Nowak work for?
Luke Nowak works for Microsoft
What is Luke Nowak's role at the current company?
Luke Nowak's current role is Product Management | Program Management | Cyber Security | eCommerce Operations.
What is Luke Nowak's email address?
Luke Nowak's email address is ln****@****rst.edu
What schools did Luke Nowak attend?
Luke Nowak attended Mercyhurst University, Kansai Gaidai University.
What are some of Luke Nowak's interests?
Luke Nowak has interest in Blogging, Entrepreneurship, Competitive Intelligence Analysis, Literature And Current Events, History, The Space Industry.
What skills is Luke Nowak known for?
Luke Nowak has skills like Analysis, Research, Microsoft Office, Data Analysis, Intelligence Analysis, Public Speaking, Microsoft Excel, Customer Service, Competitive Analysis, Powerpoint, Intelligence, Time Management.
Who are Luke Nowak's colleagues?
Luke Nowak's colleagues are Non No, Aya Ayoub, Maria Mercado, Allison Durkan, Praphat Prasan, 张子乔, Mohamad Reza Dana.
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Luke Nowak
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