• Handling overall responsibility for managing the customer relationship.• Establishing a trusted adviser relationship that works to ensure customer’s overall satisfaction with our products.• Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities.• Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.• Prioritizing and driving resolution on escalated customer issues.• Promoting opportunities for two-way communication.• Providing assurance and oversight to implementing customers regarding SaaS implementations and the Workday model.• Monitoring and facilitating the customer’s adoption of our solution features and functionality with providing Workday with an understanding of their overall business needs as they relate to our products.• Leveraging customer relationships as needed for prospect references.• Keeping customers informed of process and procedural changes.• Ensure the client takes advantage of Workday best practices.

Led Industry Vertical Sales Development Team specific to Higher Education and the Public Sector. Responsible for managing relationship with Senior Sales Leaders and strengthening partnership between Field Sales and the Sales Development organizations. Leveraged Data to produce narratives around KPI trends and develop plans to adjust those trends.

Workday is a leading provider of enterprise cloud applications for human resources and finance. Founded in 2005 by PeopleSoft veterans Dave Duffield and Aneel Bhusri, Workday delivers human capital management, financial management, and analytics applications designed for the world's largest organizations. Hundreds of companies, ranging from medium-sized businesses to Fortune 50 enterprises, have selected Workday.- Q2 FY 2017 Top Performer for the Mid-Atlantic Region- FY 2017 Top Performing CSD - East Medium Enterprise

Specialized in refrigerated shipments. Managed and maintained relationships with dozens of customer accounts through sales and uncovering additional opportunities for business expansion. Created spreadsheets that showed current customer base, and helped co-workers to create and manage their own. Resolved conflict in situations with cliental and with team members.

Responsible for teaching activities and coordinating events with youth. Ensured participants safety. Worked with managers and coordinators closely in areas of building unity, implementing teaching skills, and resolving conflicts.

Managed dozens of customer accounts through creating relationships, making sales, and finding more business opportunities for them and for our business. Created spreadsheets that showed current customer base, and helped co-workers to create and manage their own. Resolved conflict in situations with cliental and with team members.