Luke Franklin Email & Phone Number

Collaroy Plateau, NSW, AU

Australia

Responsible for delivery of the strategic transformation roadmap initiatives across QBEs consumer business. I am also accountable for strategic business systems running a team of business systems experts that handle production support and a continuous pipeline of small change optimisation across all technology assets supporting the consumer business.

Australia

My major achievement was leading the roll out of a new enterprise wide Value Stream Operating model adopting agile ways of working across the Auspac region. QBE utilised SAFe guardrails and I successfully launched 3 value streams and 6 agile release trains. This is a holistic operating model change impacting the entire business in the AUSPAC region. This.

Sydney, Australia

Management of 5 agile delivery teams and other supporting technology teams tasked with rebuilding Suncorps digital CTP direct and assisted channel applications from the ground up. These applications service 2m+ customers over 4 brands. Delivery scope covers a new api integration layer between the new digital front end and the existing mainframe backend..

Sydney, Australia

Successfully implemented IT delivery for program focused on opex out introducing new Robotics, AI and Analytics technology. Delivery was focused on operational automation opportunity across the AusPac operation at QBE. I ran the technology stream with 2 vendor partners and internal resources of 50+. We were an agile global build team using scrum to deliver.

Sydney, Australia

Project Manager for NSW CTP greenslip reforms policy program. Project deliverables focused on compliance with new scheme regulation and also the uplift of business capabilities to support the government changes. Technology components cover: - Digital front end changes with an emphasis on the customer experience. These changes include a number of API.

Sydney, Australia

Responsible for the implementation of strategic operational initiatives within the medical defence department. My role was to facilitate the delivery of approved projects on behalf of business teams. I worked alongside IT Delivery teams including IT project managers, architects and Business Analysts.A summary of my key responsibilities cover:- Development.

Sydney, Australia

Digital project focused on development of in house digital platform servicing Allianz financial institution partners. Project encompassed:- B2B integration- B2B digital platform supporting finance partner assisted channel staff- B2C digital platform servicing partners direct channel internet customers.One of the key deliverable's of this project is.

Sydney, Australia

Large transformational program.The project encompassed platform replacement and consolidation of a number of legacy systems with a major emphasis on the replacement solution enhancing the customer journey. I worked on the delivery of the Digital B2C platform. My involvement included the following activities:- Gathering Concept requirements via.

Sydney

ROLE SUMMARYThe Project I was working on focused on delivering a new Life Insurance Claim Handling system providing functional support to the Strategic Target Operating Model. The scope includes Workflow, Document Management, Claims Administration including payment system, Management Information and Data Migration from the legacy Life Claim Systems.KEY.

London, United Kingdom

ROLE SUMMARYI primarily worked on a Large Scale Strategic MI Programme. The scope of the Project covers all areas of the business including Finance, Actuarial, Risk Management, Front end Underwriting and Claims. Deliverables include Data Warehouse and MI Reporting Capabilities (SAP Business Objects - WEBi, Explorer, Xcelsius, Cubes)KEY RESPONSIBILITIESo.

London, United Kingdom

ROLE OVERVIEWI was employed on a long-term project building a bespoke global claim handling system. The solution covered the following functionalities:o Fully Integrated Workflow (WebMethods)o Claim Handling Platform Integrated with Internal and External supporting systemso Fully integrated Document Management Solution (SharePoint)KEY RESPONSIBILITIESo.

London, United Kingdom

ROLE SUMMARYI was with Talbot Underwriting for 2.5 years and initially worked on a number of mid size change initiatives across all departments Back Office (Finance) Mid Office (Operations) and Front Office (Underwriting). This was invaluable experience as I was able to gain a thorough understanding of the global insurance market. For the final 12 months.

Sydney, Australia

ROLE SUMMARYShannons gave me my first career opportunity on completion of my university degree. This role gave me a great exposure to a variety of operational and project initiatives that gave me the confidence to pursue my career as a business analyst. KEY RESPONSIBILITIESo Administration of business systems.o Coordination of business requirements across.