Luke Gallagher 🇵🇷 Email & Phone Number

Charlotte, Nc, Us

As the Director of Technology for the Atlantic Coast Conference, I oversee all aspects of technology management for the ACC office and operations. I also offer guidance and support for technical and digital transformations, ensuring our members receive best practice solutions.

Charlotte, North Carolina, Us

Gathered requirements, developed mockups, and implemented Power BI solutions to enable our sales team with better insights on our customers and internal performance at various levels.Expanded Power BI solution to our executive leadership and PE owners for real time performance reporting. Leveraging my consulting experience, I successfully deployed EdgeGuardian (a zero trust platform) to the enterprise, bettering our security posture and working to eliminate traditional VPN.

New York, Ny, Us

Lead team of architects to develop and deliver solution offerings on Google Cloud.Structure and execute operational and strategic initiatives by developing work plans, gathering and synthesizing relevant data, leading analysis, and developing final recommendations.Lead goal setting, tracking, and performance measurement of the business.Challenge the organization by working on plans to consistently improve the effectiveness of technical engagements.Partner with the marketing teams to develop and operationalize the go-to-market strategy, organization design, becoming an integral part of the leadership team as a trusted advisor of the organization.Work closely with business stakeholders to interpret their Cloud needs and translate them into technical requirements.Lead the design and build of reusable, repeatable solutions and components for future use with additional clients.Stay abreast of current and emerging trends and technologies in the cloud field. Educate delivery teams on the implementation of new cloud-based initiatives, providing associated training as required.Partner with Delivery, and Support teams to find opportunities to reduce manual effort needed to complete deployments.

New York, Ny, Us

Responsible for leading a team of highly technical Solutions Architects who are tasked with understanding customer needs, translating those into deliverable solutions, and working with the Sales team to onboard those customers to Onix.Keep up to date with industry trends, especially those impacting our primary SaaS offerings of: Google Workspace, AODocs, LumApps, Happeo, BetterCloud, Okta, and Slack.Lead, mentor, recruit, and develop the presales Cloud Solutions Architect team.Co-lead strategic direction of the cloud technical presales process.Technical escalation point for all cloud pre-sales activities.Continually build and maintain relationships with our partners and customers.Maintain an in-depth understanding of the Cloud Solutions Architect team's utilization and workload(s).Proactively help customers address all technical issues that may arise throughout the entire pre-sales cycle.Facilitate demonstrations, proof of concepts, and public-facing presentations.Assist account manager with technical discovery and responsible for all technical scoping activities during the creation of the Statement of Work.

New York, Ny, Us

Provide product demonstrations and customer-facing presentations as part of the sales cycle for Google Workspace (fka G Suite), AODocs, and LumApps for Large Customer Segment (10,000+ employees). Principal consultant for Aerospace, Federal (US Military), Financial Services, Manufacturing, Media/Entertainment, and Retail. Specialized in highly regulated industries.Prepare and present demonstrations of Google products and supporting partner products, and address technical questions that arise throughout the sales process.Engage with sales prospects to help achieve a ‘technical win’ with various decision makers/stakeholders.Work closely with Google and 3rd party product teams, support, engineering, and sales teams.Work hands-on with Google Workspace, Google Vault, GCP, Chrome devices, App Engine, Google Maps and other cloud partner products to demonstrate and prototype integrations in customer/partner environments.Share in-depth Google Workspace expertise to support the technical relationship with Google’s customers, including product and solution briefings, proof-of-concept work, and the coordination and prioritization of solutions impacting customer adoption of Google Cloud.Recommend integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution using best practices on Google Cloud.Serve as team expert for large scale Google Meet Hardware and Jamboard implementations with a heavy focus on workplace collaboration.

Charlotte, Nc, Us

Responsible for enterprise-wide business intelligence, financial consolidation, reporting and control tools, productivity tools, and other enterprise-wide applications across 6 global divisions.-Partnered with Google & Onix Networking to deploy first Enterprise Google Apps Unlimited installation (G Suite Enterprise / Google Workspace Enterprise Plus). Fully deployed solution globally in 8 weeks to over 3200 associates. Deploy CfMs to reduce travel costs and increase associate collaboration.-Responsible for all aspects of G Suite & GCP environment (6,000 users). -Set strategic technology vision and execute projects aligned to an enterprise direction that focuses on integration of many platforms allowing for a nimble and flexible SOA environment.-Research, plan, and execute implementation of cloud solutions (Amazon Web Services, RedShift, etc) with an emphasis on security, data loss prevention, and trade compliance (ITAR, EAR, Export Controlled Information, GDPR, SCC).-Expanded use of standardized business intelligence tools with a heavy focus on the use of QlikView applications.-Lead global initiative to roll out an Enterprise Service Bus to reduce costs and increase data availability/integrity.-Innovate and experiment with new technologies that enable a global and diversified corporation to collaborate more efficiently and effectively. -Heavy international travel and business experience.

Charlotte, Nc, Us

-Manage team of associates responsible for automation of capacity models, and adhoc capacity reporting for Mortgage Servicing line of business (Default and Non‐Default).-Develop in house automated occupancy reporting across 24 sites covering approx 45,000 seats and30,000 associates.-Integration of role based capacity models into consolidated capacity view for executive leadership within the line as well as for partners in Finance, HR, Staffing, and Corporate Workplace.-Develop models and transition 45% of Default Mortgage Servicing capacity and financial forecasting from other partners into core team.-Developed complex and flexible heuristic capacity modeling tool to allow multiple productivityassumptions to be compared with various financial forecasts allowing end users and executive leadership ability to create scenarios constrained at different levels (supply chain, service level, etc).

Us

-Manage fulfillment and underwriting operations across sites in Charlotte, NC, Houston, TX and NYC-Responsible for operational excellence over ~$1B pipeline comprised of Private Bank residential realestate transactions (underwritten to commercial standards) with an average loan size of $3.5MM.-Resolve broad operational issues and coordinate activities / processes within the line.-Data analysis to enhance line of business activity and achieve breakthrough results.-Integration of Merrill Lynch volume and compensation reporting into existing process.-Partner with QA, Audit, and OCC to ensure process excellence exceeding industry standards.-Creation of monthly business review (MBR) and manage by fact (MBF) decks ensuring peak performance.-Deploy in house document generation engine and automated data feeds from enterprise systems.-Establish reporting dashboard for operations team reducing generation time of standardized reports.

Charlotte, Nc, Us

-Manage team of associates responsible for First Mortgage, Home Equity, and Settlement Services Hoshin Kanri, reporting, and business analytics.-Innovate new reporting methodologies and automated delivery systems to deliver world class service to business partners.-Create functional prototypes and mockups of innovative concepts (concentration on web and mobilesolutions) for distribution with business partners and development team.-Streamline in house process to provide timely delivery of metrics accounting for 30% increase in team efficiency.-Lead critical development on user interface design, data retrieval, and presentation for “First Mortgage Control Center” an intranet site designed to measure performance at many hierarchy points.-Serve as technology and telephony subject matter expert on channel critical initiatives.-Designed and implemented “Get Well” plan for Private Wealth Management Lending increasing roleclarity for associates while positively impacting customer delight.-Dundas, Analysis Services, Visual Studio, Visual Source Safe, Reporting Services, SQL, SAS, Business Objects, OLAP, Adobe Captivate, Adobe Photoshop

Charlotte, Nc, Us