Luke Godley Email & Phone Number

Australia

Central Coast, New South Wales, Australia

Perth, Australia

Planning, checking and processing builders flooring jobs. Managing and rectifying a variety of jobs which require special attention to resolve an issue.

Working between two locations to oversee and manage both office admin teams and the customer service team.

Canning Vale

Booking the inspector to attend install issues at both domestic and builders flooring jobs. Processing the inspectors report to have a layer rectify an issue or have a manufacturer representative attend and report. Following up the client and parties involved to guarantee a successful and positive outcome for both the company and client.

Osbourne Park

Liaising with building supervisors to ensure preparation for installers.Entering and running reports on scheduled jobs through Schedule Pro and RFMS.Preparing work order information for the installation teams.Running reports and printing plans for allocation team.

- Managing all enquiries to provide customers with clear and concise information.- Maintaining office administration and upkeep of calendars and contacts.- Strengthening our office online profile through the social media- Overseeing conference program design, content and printing to ensure a high-quality program is available to conference delegates.- Implementing and maintaining processes to train and manage staff through administrative office requirements.- Initiating and Maintaining the relationships between Golden Key and external vendors/suppliers.- Organising merging, printing and preparation for direct mail and event logistics to be mailed and couriered nationally and internationally.Achievements:- Introduced social media policies that affect both the office and stakeholders with whom we work with. Increasing member engagement through an increased online presence and competitions. - Built the conference program design and improved the overall layout to be used as a template.- Streamlined all administrative processes and implemented effective procedures for efficient use of the office software packages.

- Oversaw the relationship between the Front of House team, Projectionist and Management to ensure improved working conditions.- Implemented new training procedures to ensure new staff were trained to deliver a high standard of performance throughout all their duties and a consistently high quality of customer service.- Handled cash takings, onsite change and financial balancing.- Resolved any internal staff and customer disputes and conflicts.

While completing my studies, I worked as a shift supervisor at Civic Video, Umina. My role covered the duties of customer service, store upkeep, staff management and cash flow.