Luke Godwin work email
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LTGodwin@gmail.com🌟 Welcome to my profile! As a Customer Success Enthusiast, I thrive on delivering exceptional value to global enterprise clients. My customer portfolio spans diverse industries, including household consumer brands, luxury sports brands, farming equipment, industrial electronics and major financial organizations worldwide.🔍 I specialize in being a trusted advisor, ensuring clients optimize their business outcomes through our product suite. My role involves providing insightful reports and recommendations for improvement, ultimately fostering long-term partnerships. Managing a varied portfolio demands agility; from conducting weekly check-ins to delivering in-depth training, I tailor my approach to meet each client's unique needs.💼 Key Responsibilities:Client-Centric Advocacy: Actively championing the client's success by understanding their individual business requirements and make sure they see maximum value in the product.Renewal Assurance: Ensuring clients derive maximum value, securing annual renewals, and identifying opportunities for cross-selling and up-selling.Revenue Growth Strategy: Collaborating with cross-functional teams, including Regional Sales Directors, Pre-Sales and Product Teams to identify and capitalize on opportunities for revenue growth through strategic product offerings.💡 What Sets Me Apart:Rapid Adaptability: Swiftly grasping diverse business requirements through meticulous research and a keen understanding of client dynamics.Proactive Engagement: Whether it's weekly check-ins or quarterly updates, I tailor my interactions to suit the unique needs of each client.Rapport Building: Quickly establishing trust and rapport to comprehend and address clients' evolving needs effectively.📈 Driving Revenue Growth:I'm passionate about not just ensuring client satisfaction but also contributing significantly to revenue growth. By collaborating closely with sales teams, I identify and capitalize on opportunities to cross-sell and up-sell, aligning technology solutions with clients' evolving business objectives. Let's connect and explore how we can achieve remarkable success and revenue growth for your business! #CustomerSuccess #RevenueGrowth #ClientAdvocacy #TechInnovation
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Customer Success ManagerCoremediaCharlotte, Nc, Us
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Customer Success ManagerOptimizely May 2024 - PresentNew York, New York, Us -
Enterprise Customer Success ManagerCoremedia Apr 2022 - Apr 2024Hamburg, Germany, DeAs the sole Customer Success Manager for the North American market at CoreMedia, I partner with Enterprise customers, driving revenue through renewals, upsells, and cross-sells. - Advise customers on maximizing the value of CoreMedia's cutting-edge solutions, resulting in increased engagement opportunities and business growth.- Conduct regular account calls, health check reviews, and business reviews, consistently exceeding customer expectations and ensuring their success.- Collaborate cross-functionally, providing valuable customer feedback to drive product improvements and align with roadmap changes.- Successfully manage to grow Annual Recurring Revenue (ARR) through strategic action plans and optimizing the overall customer experience.- Achieve seamless renewals by fostering strong relationships and delivering exceptional customer service.- Led and hosted the first-ever USA-based customer event, strengthening CoreMedia's community and deepening customer relationships.Join me at CoreMedia, where we provide enterprise-grade digital experiences through our CMS and Digital Experience Platform.
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Sr. Customer Success ManagerCrownpeak Dec 2021 - Apr 2022Denver, Co, Us -
Customer Success ManagerCrownpeak Oct 2019 - Apr 2022Denver, Co, UsA highly technical CSM role that requires knowledge of Javascript/HTML/CSS, API calls, and the B2B SaaS marketplace.-First full year, FY21, had positive ARR (144%)- FY21Q4 CSM of the Quarter-Managing a portfolio of ~50 Mid-Market accounts in the digital governance arena. Fostering client relationships with key stakeholders, ensuring each organization understand how our product and services can support them.- Focused on churn reduction and account renewals through proactive engagement.- Identify upsell and cross-sell opportunities.-Onboarding new customers with product demos, technical implementation steps, and guidance on meeting privacy regulations (CCPA and GDPR, primarily).-Maintain account health, next steps, and tracked opportunities in Salesforce.-Working with Product, Support, and Engineering departments to track product support requests and improvements.- Submitting support tickets in JIRA, contributed to company/team Confluence instance, and engage in Crownpeak's Community.- Participate in internal and external QBR's, reporting to exec team on key renewals, expansion, and opportunities.
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Partner Success ManagerMountain Point Mar 2018 - Oct 2019Charlotte, Nc, UsAs a change agent for the Manufacturing Vertical, Mountain Point is on a mission to shift thinking and help tackle the hard problems Manufacturing organizations are facing. In the 4th Industrial Revolution where the Internet of Things (IoT) and Artificial Intelligence (AI) are at the forefront, most manufacturers struggle to transform People, Process, Technology & Data. We offer both strategic and tactical services extending Lean principles beyond the shop floor to; deliver value, provide focus & digitally transform your business. Please contact us to learn more about Mountain Point and how we can help drive your digital transformation.Capabilities:Cloud ERPSalesforce Customer Success PlatformManagement ConsultingManagement ConsultingData Management and System IntegrationCustom DevelopmentSalesforce Solutions:Sales CloudService CloudMarketing Cloud/PardotCommunity CloudSalesforce CPQSalesforce LightningApp Cloud -
Ouside Channel Sales - Var Partner ManagerHoneywell Scanning & Mobility Mar 2015 - Mar 2018Charlotte, North Carolina, UsGraduated from 4 month Sales Academy program where we accelerated our sales technique by focusing on our dialogue around a solution based sales processAs Channel Manager I focused on:• Developed new business for the Honeywell brand• Prospected new business partnerships for Honeywell• Managed incoming leads• Recruited and developing new partners within the channel • Enhanced partnership with current partners in business channels -
Sales TraineeMls National Sales Center Aug 2014 - Nov 2014Blaine, Mn, Us• Trained at best ticket sales training facility in sports• Made over 200 cold phone calls per day• Worked 12+ hour days including weekends -
Outside Sales RepresentativeHajoca Corporation Aug 2013 - Sep 2014Us• Trained under a senior manager at a high success level profit center• Daily task included shipping and receiving materials, displaying and upselling products at the sales counter, and building lasting relationships with customers.• Responsible for having product knowledge, i.e., application, design, and function.• Increased sales by using a mobile app to maintain customer stock levels. -
Management Trainee InternEnterprise Rent-A-Car May 2011 - Aug 2011
Luke Godwin Skills
Luke Godwin Education Details
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Wilbur O. And Ann Powers College Of Business At Clemson UniversityGeneral -
Riverside High SchoolGeneral Studies
Frequently Asked Questions about Luke Godwin
What company does Luke Godwin work for?
Luke Godwin works for Coremedia
What is Luke Godwin's role at the current company?
Luke Godwin's current role is Customer Success Manager.
What is Luke Godwin's email address?
Luke Godwin's email address is la****@****ail.com
What is Luke Godwin's direct phone number?
Luke Godwin's direct phone number is +186461*****
What schools did Luke Godwin attend?
Luke Godwin attended Wilbur O. And Ann Powers College Of Business At Clemson University, Riverside High School.
What are some of Luke Godwin's interests?
Luke Godwin has interest in Social Services.
What skills is Luke Godwin known for?
Luke Godwin has skills like Sales, Leadership, Microsoft Office, Time Management, Customer Service, Powerpoint, Microsoft Word, Microsoft Excel, Social Media, Event Planning, People Skills, Communication.
Who are Luke Godwin's colleagues?
Luke Godwin's colleagues are Filipe Nunes, João Salgado, Philip Hemptenmacher, Natalia Martínez Figueroa, Jessica Krzikawski, Lars Jurgeneit, Ferdinand Ragi.
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