Luke Godwin Email & Phone Number

Charlotte, Nc, Us

New York, New York, Us

Hamburg, Germany, De

As the sole Customer Success Manager for the North American market at CoreMedia, I partner with Enterprise customers, driving revenue through renewals, upsells, and cross-sells. - Advise customers on maximizing the value of CoreMedia's cutting-edge solutions, resulting in increased engagement opportunities and business growth.- Conduct regular account calls, health check reviews, and business reviews, consistently exceeding customer expectations and ensuring their success.- Collaborate cross-functionally, providing valuable customer feedback to drive product improvements and align with roadmap changes.- Successfully manage to grow Annual Recurring Revenue (ARR) through strategic action plans and optimizing the overall customer experience.- Achieve seamless renewals by fostering strong relationships and delivering exceptional customer service.- Led and hosted the first-ever USA-based customer event, strengthening CoreMedia's community and deepening customer relationships.Join me at CoreMedia, where we provide enterprise-grade digital experiences through our CMS and Digital Experience Platform.

Denver, Co, Us

Denver, Co, Us

A highly technical CSM role that requires knowledge of Javascript/HTML/CSS, API calls, and the B2B SaaS marketplace.-First full year, FY21, had positive ARR (144%)- FY21Q4 CSM of the Quarter-Managing a portfolio of ~50 Mid-Market accounts in the digital governance arena. Fostering client relationships with key stakeholders, ensuring each organization understand how our product and services can support them.- Focused on churn reduction and account renewals through proactive engagement.- Identify upsell and cross-sell opportunities.-Onboarding new customers with product demos, technical implementation steps, and guidance on meeting privacy regulations (CCPA and GDPR, primarily).-Maintain account health, next steps, and tracked opportunities in Salesforce.-Working with Product, Support, and Engineering departments to track product support requests and improvements.- Submitting support tickets in JIRA, contributed to company/team Confluence instance, and engage in Crownpeak's Community.- Participate in internal and external QBR's, reporting to exec team on key renewals, expansion, and opportunities.

Charlotte, Nc, Us

As a change agent for the Manufacturing Vertical, Mountain Point is on a mission to shift thinking and help tackle the hard problems Manufacturing organizations are facing. In the 4th Industrial Revolution where the Internet of Things (IoT) and Artificial Intelligence (AI) are at the forefront, most manufacturers struggle to transform People, Process, Technology & Data. We offer both strategic and tactical services extending Lean principles beyond the shop floor to; deliver value, provide focus & digitally transform your business. Please contact us to learn more about Mountain Point and how we can help drive your digital transformation.Capabilities:Cloud ERPSalesforce Customer Success PlatformManagement ConsultingManagement ConsultingData Management and System IntegrationCustom DevelopmentSalesforce Solutions:Sales CloudService CloudMarketing Cloud/PardotCommunity CloudSalesforce CPQSalesforce LightningApp Cloud

Charlotte, North Carolina, Us

Graduated from 4 month Sales Academy program where we accelerated our sales technique by focusing on our dialogue around a solution based sales processAs Channel Manager I focused on:• Developed new business for the Honeywell brand• Prospected new business partnerships for Honeywell• Managed incoming leads• Recruited and developing new partners within the channel • Enhanced partnership with current partners in business channels

Blaine, Mn, Us

• Trained at best ticket sales training facility in sports• Made over 200 cold phone calls per day• Worked 12+ hour days including weekends

Us

• Trained under a senior manager at a high success level profit center• Daily task included shipping and receiving materials, displaying and upselling products at the sales counter, and building lasting relationships with customers.• Responsible for having product knowledge, i.e., application, design, and function.• Increased sales by using a mobile app to maintain customer stock levels.

Bachelor'S Degree, Business Administration And Management, General

High School Diploma, General Studies