Lucas Goldstein Email and Phone Number

• Serve as a culture builder and transformative leader• Develop, implement, and increase the efficiency of all systems• Oversee daily operations of the company and the work of the team• Keep management informed by reviewing and analyzing reports; summarizing information; identifying trends• Supervise, mentor, train, and coach staff and delegate assignments to ensure maximum productivity• Contribute to team effort by accomplishing related projects as needed• Effectively align systems and structures across teams and functions to maximize the impact• Test software features & bug fixes• Produce multimedia content (e.g. how-to videos, podcasts, etc.)

After the acquisition of Emergency Reporting by ESO, I'm transitioning into a new role in the Finance Department as an Accounting Operations Analyst. Currently the main project I will be working on is data integrity, both for incoming data and current internal data.

- Develop and maintain timely reports on: > Product Metrics > User Metrics > System Metrics > Account Metrics- Conduct research to identify customer needs and market gaps- Monitor and report on user's reactions after launching new features and functionality- Analyze competition- Manage internal pathways for user-based requests- Assist in creation of sales, support, and training documents for internal users

- Collaborated effectively in ER's Agile organization, using SAFe (Scaled Agile Framework), Scrum, and Kanban methodologies- Communicated and collaborated with teammates, sponsors, and stakeholders- Helped define best practices around engineering and contributed to the continuous improvement of overall processes- Took part in company and management-wide discussions related to product roadmap for future products and features- Participated in strategic discussions related to overall company priorities- Contributed directly to strategic technology decisions- Supported continuous process improvement - Collaborated with the Senior Director of Software Development

- Lead the Platform Operations team inside the Global Content Protection department at NBCUniversal.- Manage full-time/part-time staff who scan video platforms (including YouTube, DailyMotion, Vimeo, Veoh, Facebook, and others) for NBCU copyrighted content.- Analyze efficient of filtering efforts from internal and external sources. - Coordinate with Legal department and rights holders on territorial and enforcement rights on individual content titles.- Work in tandem with with platforms, like YouTube, to help improve their content filtering systems.- Manage multiple CMS accounts inside the YouTube backend for numerous brands and business units. - Oversee delivery of content to all fingerprinting/filtering vendors for maximum protection of NBCU content online.

- Read all incoming scripts as part of the Literary Committee- Work in various positions during each production- Directed stage reading

• Upkeep of content and media assets on multiple Disney websites with deployments on a three-week rotation. Main focus on Aulani.com (Disney’s Hawaiian resort), but also assisted with DisneylandResorts.com and DisneyParks.com• Coordinated requirements between business units and technical staff through use of daily SCRUM calls and weekly meetings• Reported out progress, blockades and concerns from business units and technical stuff to stakeholders • Ensured successful deployments by overseeing critical development and business priorities and provided visibility of efforts through operational tickets.• Streamlined site deployments by engaging directly with critical departmental visual designers to expedite turnaround• Partnered with User Experience personnel for most beneficial site design• Built detail pages for new park and resort attractions

• Project managed six sites for NBC.com by leading multiple daily SCRUM calls and coordinate stand-up meetings on an as needed basis• Coordinated and supported the daily operations of assigned Site Producers and Supervising Producer, along with connected Product development• Ensured successful deployments of numerous projects by Connecting personnel from Production, Creative and Web Development• Generated work tickets, detailing each project from Design through Deployment and Post-QA• Participated in Brainstorming and Tactical meetings for each assigned show website, noting all upcoming possible technical project needs• Read all upcoming show scripts to provide creative feedback and suggestions towards website feature opportunities

• Created and maintained workflow for digital ingestion of content for audio/video fingerprinting for NBC, Universal Television Production, Universal Pictures Group, USA, Bravo, and others.• Designed and implemented effectiveness testing for vendor analyses• Built physical and digital library for DVD content and fingerprint data• Managed and authorized daily batches of DMCA notice delivery for Peer-to-Peer infringements• In between projects, crawled YouTube to track networks of pirate accounts, capturing relevant information to turn over to Legal. Ensured the termination of dozens of accounts hosting over 2,000 movies.

• Monitored the class schedule and projects for 200-500 students• Managed every student daily life outside the classroom (ID badges, parking passes, etc.)• Secured guest speakers, screenings and graduation gala events

- Verified intake and inventory of incoming footage from location- Organized database and physical library of over 4,000 tapes (multiple seasons)- Managed team of ten loggers and transcribers

- Managed customer accounts for entire Higher Education division across the country.- Worked with customers and production facilities to negotiate problem solutions in delivery and quality management.- Acted as a liaison between the sales force and the production facilities for all Higher Education orders.