• In the Brazilian Market: Delivered business English fluency training tailored for North American and British marketplaces, focusing on advanced vocabulary, pronunciation, and grammar within a business context (B1+ level and higher).• In the North American Market: Provided advanced, non-adversarial selling techniques to enhance closing ratios while simultaneously achieving the highest level of customer satisfaction—proving that success in sales and customer contentment go hand in hand.• Built and maintained a robust pipeline of qualified leads through proactive prospecting, cold calling, and networking• Provided personalized career coaching and guidance to individuals seeking employment. Including mock interviews to help clients improve their interview skills and boost confidence• Offered guidance on networking techniques, including leveraging social media platforms for professional connections

Finance Department Manager • Primary liaison between the dealership's clients, salespeople, and banks for processing and execution of all contracts. Reviewed, packaged, and submitted all properly executed contracts to multiple banks for funding.• Volume of contracts in and out of the office exceeded $1-2 million on a weekly basis. Responsible for swift turnaround and error-free processing to secure continuous operating capital for the business.• Implemented creative problem-solving to obtain higher credit risk clients financing and subsequently sell contracts to the banks. Provided financial advice to clients regarding their credit reports, scores, and other assets.• Developed and maintained strong relationships with banks and financial institutions to secure favorable terms for loans and credit lines.• Conducted regular audits of financial processes to ensure compliance with regulatory requirementsAnalyzed credit applications and financial documents to determine loan eligibility and interest rates for customersImplemented strategies to increase loan approval rates by 13%, resulting in higher sales volume• Trained new team members on auto finance processes, policies, and systems to ensure consistent quality of service delivery

• Responsible for correctly preparing MLS reports, purchase and/or listing agreements, and leases for clients.• Create lists of suitable properties for viewings based on client needs, desires, and budget. Present options and attend showings with potential buyers. Assist in evaluating mortgage options and obtaining financing.• Utmost care and communication with the clients during the home purchase process. Including coordinating with lenders, inspectors, other realtors, and escrow officers while under strict contractual deadlines.• Generating new leads and business through promotional marketing, mailers, and internet marketing.

• Created and implemented strategies to enhance the results of CPM, SEM, and PPC campaigns. Oversaw all email advertising (content, delivery, subscription lists, and CAN-SPAM compliance).• Decision level input on all ad designs and rate negotiation for print and other mixed media formats.• Prepared the marketing and advertising budget including profit & loss ROI sheets for all forms of advertising.• Analyzed raw sets of data to identify trends and key insights that would shape the direction of future marketing campaigns. Correlated and simplified the data into discernible reports for executive management.• Tasked with overhauling the admissions department's CRM database software. Efficiency and goal achievement increased 50% and 23% respectively. Monitored all departmental communications (phone calls, emails, appointments, and activities for reporting to executive management).