Luke Guns Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

My mission at SuperRatings, one of Australia’s most respected superannuation research and consulting organisations, is to help close the information divide between super funds and their members and create a stronger super industry that benefits all Australians.

Melbourne, Victoria, Australia

What a great organisation this was to work for. Brilliant colleagues with a genuine sense of purpose who approached their work with with integrity, credibility and passion.My contribution was in the development and leadership of a multi-talented and skilled Account Management team across national geographic locations servicing the organisations key corporate clients. Not only did we retain these amazing clients, but we established long lasting relationships that still endure today. As for my team, many remain at AON and have progressed onto more senior roles within the organisation or onto furthering their careers within the industry.

Melbourne, Australia

Summary:Change Manager and StrategistLead the Quality Control, Training, Client Service, Complaints, Insurance claims and Administration teams. Experience includes: Liaison with trustee and superannuation complaints tribunal, training programs, design and implementation of continuous improvement processes between operational and administration teams, driving efficiencies within claims process to straight through processing,

Sydney, Australia,

The business enjoyed rapid expansion with 9 highly dedicated, experienced and motivated staff to provide services to organisations that sought overall business improvements.Initially focussed on financial services organisations, we soon expanded to Transport and Logistics, Hospitality and Retail, Utilities and Vending industries.Established Management consulting company specialising in:Change Management - focus groups, disruption sessions, analytics, strategic planning, operational design and functional structure.Mentoring and Coaching to Executive 'C' suite and senior management rolesPublic speaker, facilitator and motivatorBusiness Improvements - Analytics of organisational structure, drive operational efficiencies and revenue improvements Project management - continuous monitoring and improvements to under performing practices, departments, teams and individuals. Human Resources - creation of Position descriptions, Appraisal systems, KPI setting and metrics. Creation and implementation of employee handbooks. Recruitment - job placement, interviews, letter of offer, on-boarding and induction programs Training - Customer Service, Telephone technique, Complaints handling, Stress management and personal groomingRe-location of major worldwide head office including site location, floor plan design, fit out design including furniture, paint schemes, boardroom, meeting rooms, office, open plan workstations, warehousing and reception areas. Logistics of moving staff from current offices to new premises with minimal disruption to business.