• Manage 7-8 hours of video calls a day, answering up to 200 constant messages and emails a week, scheduling meetings, managing calendars, and organising documents.• Create eye-catching content on a variety of platforms (such as Preply), engaging both passive and active candidates, and encouraging them to reach out to me. • Convince customers from every continent and English level of their need to do my courses via trial lessons (akin to an interview), with an 83% conversion to subscription rate.• Provide exceptional customer service by addressing inquiries, resolving issues, and delivering extraordinary lessons with a 100% 5-star customer satisfaction rate.

• Developed a talent strategy aligning business goals with data and market research to guarantee OKRs using tangible and realistic KPIs.• Employed outbound and inbound recruitment strategies to ensure access to top talent.• Sourced, engaged, coordinated, and conducted interviews with candidates, managing the recruitment pipeline and delivering comprehensive assessments to the school owner, contributing to informed decision-making in the hiring process, while providing an exceptional candidate experience throughout.• Doubled the number of qualified candidates, allowing the school to become the only Cambridge Exam Centre in the province.• Actively engaged in onboarding and team collaboration, fostering a supportive environment of learning, growth, and mutual development for new and old staff members alike.• Served as a point of contact for HR-related inquiries from staff.

Looked after the elderly and disabled.

• Helped special education needs students both one-to-one as well as whole classes in their understanding of the subject matter (I assisted with the entire curriculum). • Engaged with students that were not under my supervision, to help the classroom teacher.• Managed students with particular behavioural difficulties, so that they did not interfere with the other students.• Provided vital feedback on students’ progress.• Participated in extra-curricular activities after school for students who wished to learn more (Latin Club, Basketball Club, etc).