Luke Hickmott Email & Phone Number

Tenterfield, New South Wales, Australia

www.peterallenmotorinn.com - Located in the picturesque town of Tenterfield New South Wales, the Peter Allen Motor Inn provides it's guests with a comfortable, affordable and central location to explore everything the town has to offer. Whether you've come to experience one of the many festivals surrounding the granite belt, or hike our fantastic national parks, a holiday to Tenterfield truly has something for everyone. We'd appreciate it very much if you'd book direct through either the website or by phone, to keep the revenue onshore rather than going offshore through booking.com/expedia. Look forward to seeing you on your next visit!

Australia

www.goldcoastcarfinance.com.au - finance broker specialising in ABN holders, consumer vehicles, machinery and leisure purchases (including jet-ski's and caravans). Happy to discuss scenarios with you obligation free, we can discuss your options and you can decide what is best for your current situation.

Gold Coast, Queensland, Australia

A brand new Health and Osteopathy clinic based at the Runaway Bay Marina on the Gold Coast. https://www.facebook.com/Eclipsehealthandosteopathy - Keep up to date with our growth by liking us on Facebook. Eclipse Health ABM (Animal Biomechanical Medicine) is coming soon, which will enable your Equine and Canine companions to receive fully qualified Osteopathic care and treatment as well.

Brisbane, Australia

At Work Cover Queensland I manage an industry specific portfolio of customers by developing strong and effective relationships, enhance communication with customers, identify trends and deliver effective case management services to maximize customer and stakeholder engagement and durable return to work outcomes.The key responsibilities of my role include:- Proactively develop strong working relationships with both workers and employers; with the view to administer claims in a collaborative manner ensuring all stakeholders are involved and on board as I find this is the most effective way to ensure safe and durable return to work outcomes.- Conduct the determination phase of a new claim where possible right through until resolution with an end-to-end approach. - Actively monitor claims costs, duration and outcomes in line with department expectations. - Undertaking quality injury management techniques, in particular ensuring suitable duties plans are proactively in place and being monitored, accurately record information and conduct on-site customer visits where appropriate. - Proactively educating and supporting customers on a broad range of premium and case management services and ensuring they are kept fully informed about their policy, claims and industry trends and initiatives.- Understanding issues employers face surrounding injury prevention and return to work facilitation, and subsequently working closely to assist further develop strategies in theses areas.

Queensland, Australia

My time at RACQ was spent primarily between the following: - The management of a portfolio of complex and sensitive claims, ranging from break and enter claims right through to severe weather events. - Negotiation and coordination of claims settlement and recovery outcomes with members, third parties, third party insurers and all external stakeholders, achieving department Recovery Rate goals, with effective claims management leakage.-Provision of customer service in an efficient and professional manner that meets the requirements of the General Insurance Code of Practice, FSRA and National Privacy Principals.

Melbourne, Australia

Specializing in consumer, commercial and equipment finance, and providing advice and financial options for clients across a variety of networks are required in this role. Being able to adjust and adapt to any and all customer circumstances, and to deliver on our promise of fast, stress free advice make the job incredibly rewarding.

During my time as a Coach, an opportunity to transition across to a Team Leader arose which I was excited to take on. My team currently consists of 8 staff, and I am continually offering support, motivation and direction to help them reach their own individual goals both personal and professional. Whilst in this role, I am also liaising with IT and our BA team to continually develop and innovate changes to both the system and processes throughout the business.Other duties involve taking escalations, KPI/SLA management, weekly one-on-ones with staff, team development activities and reward and recognition incentives.

Received promotion to an Operations Coach from a repayments officer. This role was one of 2 staff providing developmental and coaching support to the Operations floor of 70 staff. Additionally I frequently used my analytical skills to assist Operations Team Leaders, and upper management in process and procedural changes rolled out to all staff. Another facet of the role included motivating staff and ensuring KPI adherence levels were met. I personally had a large focus on ensuring my communication was top notch, and learned a few valuable skills regarding change management during my time as coach.

- Target driven commission role combining exceptional customer service with superior negotiation skills to achieve the best outcome for all parties.- Constantly providing both system based and operational suggestions for improvement- Leading by example on a daily basis by constantly exceeding all targets by a considerable margin (at least 20%-70% per month)- Offering support and advice daily to other team members, utilizing my knowledge and skills to try and support other colleagues.

- Working to a strict set of KPI's which were never missed.- Innovating new methods for the department to operate, both systematically and operationally.- Brought an outsourced legal recoveries ledger in-house, by utilizing operational knowledge of QCAT and magistrates court procedures.