Luke Higgins Email & Phone Number

Nashville, Tennessee, Us

As the Tennessee Youth Symphony Director of Technology, my primary responsibility is to oversee all technology-related aspects of the organization. This volunteer role entails managing the application forms and audition communication processes for prospective members. I ensure that these processes are streamlined and efficient, making it easy for young musicians to apply and audition for the symphony.I also oversee the maintenance of the Tennessee Youth Symphony website, ensuring that it is up-to-date, visually appealing, and user-friendly. This includes updating any technical issues that arise.Overall, as the Tennessee Youth Symphony Director of Technology, I am committed to using my technical expertise to support this important organization and help it thrive.

Nashville, Tn, Us

As a Salesforce Architect, I bring extensive experience in designing and implementing custom Salesforce solutions to the organization streamline business processes and achieve our goals. My expertise in this field allows me to work with our internal customers to identify their needs and design customized Salesforce solutions that meet their unique requirements.As a Salesforce Architect, I work closely with project managers, developers, and other stakeholders to define project requirements and ensure that all project deliverables are completed on time and with optimal design. This involves developing project plans, creating project documentation, and attending regular status meetings to keep everyone on track.In my role, I also take on a leadership role, guiding and mentoring admins and other team members to ensure that they are following best practices and delivering high-quality solutions. Additionally, I stay up-to-date with the latest Salesforce technologies and trends, continually expanding my knowledge and skill set to ensure that I am always delivering the best possible solutions.Overall, as a Salesforce Architect, I am passionate about using my skills and expertise to help SmileDirectClub achieve success by leveraging the power of the Salesforce platform. I am committed to delivering innovative and effective solutions that help streamline our processes, boost productivity, and achieve business goals.

Brentwood, Tn, Us

Spearheaded Salesforce implementation projects across diverse healthcare organizations, enhancing patient management systems and streamlining care coordination.Led cross-functional teams in the agile development and deployment of Salesforce solutions, including Sales Cloud, Service Cloud, and Health Cloud, to support client business processes and workflows.Designed and executed custom Salesforce automation processes, improving efficiency in forecasting, reporting, and client engagement.Facilitated comprehensive training sessions for clients, ensuring successful adoption and proficiency with new Salesforce applications and tools.Maintained a commitment to best practices in data quality and integrity, leveraging tools such as Conga and Validity to optimize the Salesforce environment.Managed critical third-party integrations, using platforms like EMR and GeoPointe, to enhance Salesforce's utility in complex healthcare settings.

Nashville, Tennessee, Us

I manage the Salesforce platform for Confirmation.com including administration, declarative development, project management , and business analysis. Experience includes; partner community, service console, email2case, 3rd party marketing DB connections, Salesforce to Salesforce connections, workflows, processes, email alerts, user administration, sales cloud, global deployments.

Nashville, Tennessee, Us

Manage day to day activities in Salesforce. Including but not limited to; Chatter User Interface Data Management Tools Database App Logic Reporting Salesforce1 Mobile Force.com

Round Rock, Texas, Us

Services Account Manager for the Dell services portfolio for small, medium public and global accounts. Solutions include project based services, consulting, managed services, cloud solutions and training.Processes include many salesforce items including opportunity management, creating reports and managing pipeline for $10M+ business.

San Jose, California, Us

I actively assisted in developing Symantec's go-to-market strategy for managed service providers. Our plan was to make adding Symantec products as easy as possible to an outsourced IT environment. By combining the right procurement options, management solutions and support needed for MSPs we've seen and continue to see exponential growth in both revenue and MSP partners. - Provide feedback from the partner community to our product teams and keep a pulse on the industry changes. I handle pre-sales and product support for Symantec's inside sales org. - Present at trade shows during keynotes and small group sessions as well as facilitate exhibits.- Assist in areas directly related to the creation of material for marketing, sales guides, program info, presentations and lead generation.

San Jose, California, Us

Supported Symantec partners throughout TN, MS and AL.

Round Rock, Texas, Us

Provide Symantec licensing solutions for Dell customers and employees.

Round Rock, Texas, Us

Licensing and positioning in Microsoft open business, select, open value, EA enterprise agreementVMware CitrixSymantecAdobeMcAfeeAltirisOracle

Atlanta, Ga, Us

Managed employees in the loading dock responsible for 10k packages/shift. Responsibilities included payroll, scheduled docking times for loading trailers, trained employees.