Luke Bevis Email & Phone Number

Palatine, Il, Us

Niles, Illinois, United States

• Review, verify, and confirm orders and related documents for completeness, accuracy, and compliance with company standards, guidelines, and procedures• Process order corrections, clarifications, change requests, or cancellations with attention to detail asproficient user of ERP order entry system Deacom• Allocate inventory to open orders, issue confirmation documents, and schedule releases in accordance with policies and customer requirements• Provide post-sale customer support, including delivery status updates and facilitating order or productdocumentation requests• Apply developed subject matter expertise, communication skills, critical thinking, and independent judgmentwithin generally defined policies to find solutions linking internal and external Customer Service, Inventory, Procurement, Warehousing and Logistics functions• Proactively manage Open Orders Report and take action to prevent or minimize impact of order fulfillment delays or other failures• Collaborate with Accounts Receivable team to to facilitate timely issuance of customer invoices andcollection of open invoices• Assist with maintaining customer records by updating account information• Provide backup, as needed, to other team members in their absence or in periods of overflow

Niles, Illinois, United States

• Process incoming orders, change requests, or cancellations with attention to detail as proficient user of ERP order entry system• Field a high volume of customer calls and emails in a prompt, accurate, and professional manner• Review and verify order documents and data for completeness, accuracy, and compliance with companystandards, guidelines, and procedures• Follow up with customers by phone or email about order changes or information such as price updates,shipping delays, or credit holds• Collaborate with Accounts Receivable team to to facilitate timely issuance of customer invoices andcollection of open invoices• Coordinate with internal and external logistics and warehouse personnel to arrange release andshipment of orders• Assist with maintaining customer records by updating account information• Provide backup, as needed, to other team members in their absence or in periods of overflow• Assist in special projects and/or additional duties as assigned

Elk Grove Village, Illinois, United States

Key member of a team that services retail food retailers. Evaluate replenishment needs, build pallets, and initiate shipments from key warehouse. Arrange shipments, resolve pricing, provide point of contact for any issues. Process several hundreds of cases per week and accountable for complete orders, on-time, no errors. Part of a three person team who successfully revamped and streamlined the weekly ordering process. Run and in charge of 15 Topco customers which includes all service requests and order processing matters, procedures, and protocols.

Elk Grove Village, Illinois, United States

Processed service requests for multiple customers within the company. Further developed communication and problem solving skills by working with many parties such as customers, vendors, logistics, and internal teams at Topco to address customers’ needs and requests. Became efficient in SAP and Salesforce. Trained and mentored new hire classes on a consistent basis.

Carroll, Ia

I directed complex daily operations as a key leader within a billion-dollar company and drove productivity across an essential production line. I secured solid relationships with executive partners and cross-functions to achieve mutual goals and sustain safety protocols. I enhanced overall performances by providing coaching and guidance for 22 employees and providing constructive feedback. I sustained an adaptable schedule and a positive attitude while putting forth additional effort to meet deadlines. I made vital suggestions on innovative enhancements for the company’s home automation app to improve end-user experience. I utilized every opportunity to learn and apply new techniques and sharpen dynamic skill sets.

Northbrook, Il

I systemized critical processes to successfully revitalize technical systems and databases within the organization that enhanced efficiency and accuracy. I significantly contributed to ongoing growth by overseeing prospecting, interviewing, hiring, and training of 50 new employees under direct supervision. I positioned staff to thrive by updating employee handbooks and implementing policies. I collaborated cohesively as part of a team and added value during meetings by contributing insight and suggestions. I nurtured strong employee relationships and provided teams with a platform to discuss concerns.