Are you looking to enter new markets? Launch a new business, product or service? Maybe introduce a new revenue stream?Far North is an all-encompassing Business Development Consultancy. We aim to fulfil your growth potential by reviewing your existing business strategy or developing a new, bespoke business model.Focusing on increasing turnover and new customer additions we take clients into new territories and diverse industries.We ensure the business is aligned holistically, reviewing the value proposition and associated sales process and overarching marketing plan.We can work across all industries with extensive experience adding value to Software companies and Engineering organisations. We enjoy taking a new software solution to market and helping manufacturers diversify into new verticals.Our services include:-- Sales - New Business & Account Management- Sales Process Creation / Review- Pricing Strategy- Marketing Plans- Rebrand- Website & Software Development- Social Media management- Content Delivery – Website, Blog, article- Software Evaluation ERP, MRP, CRM, CAD/CAMThe benefits to your business:-- Remove the need for multiple, fragmented partners- Reduce the reliance on staff- Enjoy flexible resource- Raise the profile of your organisation- Increase the gap between you and the competition- Increase productivity, employee and customer satisfaction- Identify processes that provide a best fit for your business- Offer transparent high quality commercials offerings- Reduce annual operating costs- Expose risk and potential system failureswww.far-north.co.uk

Dealing with customer queries either over the phone or email:As a seasoned Customer Service Advisor, I excel in handling diverse customer queries through both telephone and email channels. Whether it's troubleshooting technical issues, providing product information, or addressing concerns, I am adept at maintaining a professional and helpful manner. My effective communication skills enable me to navigate through customer inquiries, ensuring each interaction leaves a positive impression.Building rapport with customers:One of my key strengths lies in building strong and lasting relationships with customers. Through active listening and a genuine interest in their needs, I create a rapport that goes beyond transactional interactions. By understanding their preferences and concerns, I enhance their overall experience, fostering a sense of trust and loyalty.This customer-centric approach contributes to not only satisfaction but also to the positive image of the brand.Resolving any issues that arise:Resolving issues promptly and efficiently is at the core of my customer service philosophy.I have a proven track record of identifying and addressing challenges with a solutions-oriented mindset. By collaborating with other departments and utilising my problem-solving skills, I ensure that customer issues are resolved to their satisfaction. This includes taking ownership of problems, communicating transparently, and following through until resolution, demonstrating a commitment to delivering exceptional service.

During my school years I worked on a Saturday at my local barber. I then went on to study Barbering at Level 3 and run my own business.This foray into entrepreneurship taught me exceptional customer services skills, book keeping, communication and social media engagement,The pandemic led me to close this business.