Luke Larney Email & Phone Number

Heidelberg, Vic, Au

Melbourne, Victoria, Australia

Store Manager of Zing Pop Culture.- Created and maintained a positive, inclusive and diverse culture for all team members through team building, awareness training and social activities.- Provided training and development to new and existing team members through structured coaching and development.- Worked alongside the HR team on employee relations issues with respect and understanding to positive resolutions.- Through positive leadership, took an underperforming store from last place to a top 10 store in the Zing brand for both Sales and KPI in 12 months.- Lead by example across all KPIs including promoter score, sales and customer service. - Assisted the field team in a senior store manager capacity by coaching other store managers on merchandising, stocktake, training, payroll, recruitment and P&L control.

Melbourne, Victoria, Australia

- Oversaw the selection, onboarding and training of all event staff in the department. - Liaised with event organisers and content curators around the implementation of the department to create a welcoming, safe & diverse space for staff and attendees. - Provided guidance and training to event staff around OHS and inclusivity awareness.- Assisted in all operation needs from set up through to pack down of the event.

Melbourne, Victoria, Australia

- Organised recruitment, onboarding and training for 50+ team members. - Liaised with contractors and suppliers to maintain the operation and presentation of the store and its various departments.- Assisted in various ad-hoc tasks and problem-solving to comply with changing Covid restrictions to support business operations whilst supporting the customers and team members.- Stock control and merchandising for various departments within the brand.- Worked on ad-hoc marketing tasks with the marketing and Social media team.

Melbourne, Australia

- Oversaw training and development of new travel agents in the store. - Creation & implementation of marketing strategies including events and brand activations in the community. This included the design and production of digital and print marketing materials.- Maintained the necessary high attention to detail required when organising and booking international travel for business and leisure travellers.- Personally organised and booked travel worth over a million dollars in sales per year, including domestic and international.- Liaised with businesses internationally to problem-solve any issues that arose, as well as through the shutdown of borders and businesses due to Covid.

Continued to assist with this role from abroadMy Full-Time employment in this role ended in March 2018

Brisbane, Australia

Brisbane, Australia