Remote Software Testing

Participated on a team identifying categories, subcategories and features to allow a migration from a De-centralized CRM Cherwell application to a centralized CRM Ivanti application

- Gathered Requirements through the coordination of a meeting with both a small and large audiences- Adapted and help champion better alignment to Rules and Processes- Utilized applications: Product Board, Mural and JIRA- Understand varying team makeups and help coordinate collaboration amongst them- Identified and documented upstream and downstream systems involving bottle deposits

• Created user stories in AHA application for developers to work• Validated stories and features in non-production environment• Collaborated with Developers to help troubleshoot issues identified and reported• Demonstrated new features in system for business stakeholders

• Created user stories in JIRA for requirements to help rearchitect an existing application• Created and Utilized Confluence page for a ROAM board to help capture the Risk / Owned / Accepted and Mitigated activities tied to a project• Created UI/UX User Interface / User Experience page via Figma prototyping tool to help model future page for business usage• Coordinated ongoing discussion / JAD sessions to help identify the best direction for an automation project• Built test scripts for regression testing• Gathered features for decommissioning an application

- Gathered requirements to establish integration needs involving legacy system to Workday- Created Business requirement documents- Created and used test scripts for legacy system and cross reference system for Workday integration- Created Training documentation for adjustments to legacy system- Participated in daily Scrum meetings

- Solicited information from Business and Product Owners located in multiple locations to identify and document functionality along with business purpose of the systems- Identified duplicate processes and applications as a result from a Merger and Acquisition- Communicated findings and collaborate with others on a decommission effort to ensure all functionality has been captured and covered moving forward

- Solicited information involving Case Management Reporting System (CMRS)- Interviewed user community and business owners to learn, understand and connect all upstream and downstream pieces of the CMRS system- Documented current process flows along with Business explanations using Microsoft Word and Lucid Chart softwareCapturing to be Business Requirements

- Helped facilitate JAD sessions, capture meeting minutes, organize notes and distribute to meeting attendees including business representatives and participating technical members for project to standardize systems after merging companies- Participated in weekly status meetings using an Agile approach to review tasks needing to be completed in standardization project- Created functional documents for new inventory common system from JAD sessions- Participated on a team to help create use cases and project documentation- Solicited information to understand and document the RFID application along with Upstream / Downstream integrations of the RFID system- Worked with Motorola / Zebra’s RFID system used to scan, track and report on products scanned in stores- Created documentation for Help Desk to use during initial contact from stores- Supported store associates with the RFID application and scanner functionality using AMC- Created test scripts for RFID patch rollouts and load test scripts into ALM system- Helped standardize RFID system being utilized in 3 banners into one common system- Identified, understand and document the upstream and downstream connections and parties involved with the AMS Advanced Marketing System application- Documented process for multiple systems utilizing Microsoft Word and Microsoft Visio- Organized and capture meeting minutes for issues involving Sales Audit- Worked with detailed testing script to validate POS transactions flowed through to downstream applications

New Balance:- Solicit information around internal department support processes; created documentation on these processes; walked through these processes and proposed ideals for improvement- Administrator and Analyst for Pingdom and Gomez monitoring applicationsMonsanto:- Gather Requirements for Agronomist Website to bring website internal Spring of 2013- Create Support and User training manuals for Agronomists- Participate in weekly meetings using an Agile approach to review status of tasks to be completed- Gather Requirements for a web application accessed via cell phone, to aid informed decisions of when to spray a field. Created technical wireframes for wireless weather applications

- Act as point of contact and performed requirements gathering for Business Owners located in Singapore to start issuing the MasterCard World Elite product in the Asia Pacific and Middle East Areas- Operate as a point of contact for MasterCard internal technical teams to help determine business direction for an established project involving issuance of the MasterCard Black Edition for the European Region- Team player in writing use cases for a global rollout of a follow-the-sun support center

Support customers operating the Remedy Action Request System, in effort to support their business.

- Collect and assemble requirements for IT initiatives which utilize Technology to streamline business objectives- Analyze and create reports on internal processes utilized by IT Department to support the business- Lead Analyst for Remedy Action Request System (Administer, Troubleshoot, Gather Requirements, Develop, Document and Train customers on Remedy System)- Member of Teams: SDLC (Software Development Life Cycle) ITSM (Information Technology Service Management). Team reviewed internal processes continuously looking for areas of improvement- Administrator, troubleshoot and train on Timesheets application- Run Cognos Impromptu reports against Timesheets application data- Install, Administer, Troubleshoot and act as liaison for Technical issues related to Web Logic Application- Utilize LoadRunner application to perform Load/Stress tests for various window based applications- Acted as contact and liaison for purchase of; Lease-O-Later software used by SSCC Corporate Lawyers, Tax server used by SSCC Corporate Tax Department, ReD1 Credit Card processing application used by Cash Operations- Upload Tax information for 1099 Pro to Federal Government for 2005, 2006, 2007 and 2008 tax years- Contact and administer DIGS software for Credit Department applying updates and act as contact for troubleshooting errors- Took part in multiple Disaster Recovery Exercises and helped coordinate move to new data center- Cross trained on Mercury’s BAC Monitoring Tool- Administrator for Vertex Tax tool to integrated with SAP

Develop in and administer the Remedy Action Request System.

Supported customers in person, and via phone throughout the Company with Network and Enterprise issues encountered.