Luke Luciano, Ceds Email & Phone Number

Austin, TX, US

Austin, TX, US

Washington, DC, US

Toronto, ON, CA

• Delivered professional services for eDiscovery offering with document processing, production tool, and document review platform providing early case assessment, technology-assisted review, and managed review services.
• Served as team lead and mentor overseeing junior analysts, increasing overall efficiency, reducing mistakes, and improving work quality.
• Improved services to clients by creating and refining processes and procedures used by all team members.
• Performed professional litigation support services for clients and offered consulting for data collection, preservation, processing, review, analysis, and production, ensuring completion of discovery projects on.
• Spearheaded project to create, train and manage new offshore professional services team in India, expanding service offerings to 24 hours / day.
• Prioritized bug fixes, tested workarounds, and implemented remediation actions when warranted through direct collaboration with development teams.

Toronto, ON, CA

• Conducted eDiscovery professional services for clients, primarily for Westlaw CaseLogistix Suite as self-hosted and cloud-hosted product.
• Helped launch and provide services for new cloud-hosted version of CaseLogistix, opening door for smaller and less experienced law firms to take on larger eDiscovery projects.
• Provided training and helped troubleshoot issues with cloud and on-premise CaseLogistix through advanced knowledge of Windows server environment, custom SQL Server scripting, diagnostic and configuration changes.

Toronto, ON, CA

• Served on small team acquired from ANACOMP, offering support, technical assistance, and product knowledge for acquisition of CaseLogistix Suite by Thomson Reuters Westlaw.
• Disseminated knowledge and collaborated with internal development teams, channeling resources and priorities to create new cloud-hosted software version.
• Met unique client challenges and needs by offering end-user, administrator, and train-the-trainer classes on how to best utilize software in discovery workflow.

St Louis, MO, US

• Provided high-level eDiscovery application support for CaseLogistix with On-Premise Professional Services group.
• Traveled on-site to deploy CaseLogistix and conducted end-user and administrator training at law firms and corporations, ensuring clients could fully operate and understand software components and unique requirements.
• Kept document review projects moving efficiently and enhanced software resiliency by delivering troubleshooting and technical support for CaseLogistix while identifying root causes of issues.

• Managed multiple eDiscovery projects for Fortune 500 companies, estimating time and associated costs, writing project proposals and statements of work, communicating and managing client expectations, organizing project.
• Quarterbacked projects from inception to completion, directing operations staff and communicating directly with clients to guarantee completion of work on time, on budget, and exactly to specifications.
• Conducted on-site document review training and application support for up to 150 document reviewers in 1 session, staying on-site during review process to improve overall efficiency.
• Generated more business by assisting sales teams with technical sales demonstrations remotely and at tradeshows, such as LegalTech.

Assisted attorneys and clients with top tier technical support for various eDiscovery applications.Trained and managed a 10 person lower-tier helpdesk team to aid with the volume of support requests.