I own a mobile auto detailing service specializing in making your car look better and smell better. I offer a variety of services to fit your auto needs.

Residential and commercial junk removal. Everything from furniture and appliances to boxed or bagged items needing to be disposed of.

Served in a team lead capacity, working with a group of approximately 50 to research and resolve the most complex mortgage issues. Provided quality assurance oversight, performance mentoring and coaching and work the Hotline Mailbox. � Assisted as a member of the Congressional Support Line team, providing assistance and support to senators and representatives seeking information regarding escalated mortgage Issues. � Chosen to work on items/projects on behalf of managers and high-level executives, including seven months in the Office of President (CEO of Corporation's personal assistance department) with call and written volumes, successfully saving 600 complex longer-term mortgages from foreclosure. � 1 team member of the month award. � 10 team member awards for being the best performer in my department.

Gained experience in Cash Management, Loss Mitigation, Bankruptry and trained in Default Credit reportingdisputes. � Collaborated with other departments to resolve issues regarding transaction processing, missing payments or misapplied payments, personal bank statement errors, and restitution of assessed fees to customer bank accounts, successfully achieving high levels of customer satisfaction. � Managed large case loads of up to 200 cases monthly, meeting all mid-year process performance goals. � Achieved Writer 3 position, a designation awarded for accurate written legal responses to customer inquiries, allowing for fewer internal quality assurance audits. � 1 team member of the month award.

Provided responsive phone support services in a structured call center environment to bank branch representatives and assistance to Premiere Customer Service personnel who are high-value customers with multiple investments within Wells Fargo Home Mortgage. � Provided prompt service delivery to branch representatives, handling up to 100 in-bound calls daily. � Awarded 12 internal awards for providing services above standard for banks. � 10 team member awards for being the best performer in my department

Managed a staff of 20, scheduled and trained employees, ordered product, reviewed and monitored expenditures toensure conformity to budget limitations, daily cash management/reports, enforced sanitary practices for food handling and general cleanliness, and provided prompt accurate customer service.

Supervised two employees of this new store which provided off-site cleaning services to ensure customer retention, and completed nightly profit statements and credit card reports.