Luke Maunders Email & Phone Number

London, England, United Kingdom

Full-time management role within the Business Development team at ASA, focusing primarily on Partner (agent) Management, including tariff production & sub-allocation split for preferred programmes, itinerary development, and company marketing & sales.

London, England, United Kingdom

Supervisory full -time role within the FIT Tailor-Made team at ASA, focusing primarily on the quoting, booking, operational management & delivery of all FIT business including any bespoke FIT business plus that from XML feeds & the b2b portal whilst meeting the standards required & budgeted production targets.In addition to this my role as a Tailor-made Reservations Assistant Manager is to provide an additional source of authority & leadership when required to the Tailor-made FIT… Show more Supervisory full -time role within the FIT Tailor-Made team at ASA, focusing primarily on the quoting, booking, operational management & delivery of all FIT business including any bespoke FIT business plus that from XML feeds & the b2b portal whilst meeting the standards required & budgeted production targets.In addition to this my role as a Tailor-made Reservations Assistant Manager is to provide an additional source of authority & leadership when required to the Tailor-made FIT Reservations team in its contribution towards the achievement of the department’s primary role. Supporting in the leadership of the team by example, undertaking quoting & operational duties, whilst helping oversee & facilitate elements of the day-to-day operation of the team or standing in for the team manager as required. My role is also to support the Director of FIT Sales & Operations & Senior Management in the implementation of any existing or new strategy that impacts on the team. Show less

London, England, United Kingdom

Senior full -time role within the FIT Tailor-Made team at ASA, focusing primarily on the quoting, booking, operational management & delivery of all FIT business including any bespoke FIT business plus that from XML feeds & the b2b portal whilst meeting the standards required & budgeted production targets.My role as a Senior Tailor-made Reservations Consultant is to contribute towards the achievement ofthe FIT department’s primary role by undertaking daily quoting, booking &… Show more Senior full -time role within the FIT Tailor-Made team at ASA, focusing primarily on the quoting, booking, operational management & delivery of all FIT business including any bespoke FIT business plus that from XML feeds & the b2b portal whilst meeting the standards required & budgeted production targets.My role as a Senior Tailor-made Reservations Consultant is to contribute towards the achievement ofthe FIT department’s primary role by undertaking daily quoting, booking & operational duties acrossall ASA destinations, setting the standard for other consultants to follow, help support their development and give guidance in their daily tasks. Show less

London, United Kingdom

Current full-time operations role within the AC Luxe department at international travel and Destination Management Company (DMC) AC Group. Providing a broad range of inbound destination travel services, event management, tour operation and support for FIT, Group and MICE travel programmes in destinations across the UK & Ireland.As a luxe travel operations executive, my role involves the sourcing, creation and delivery of destination tour services, package quotations and itineraries… Show more Current full-time operations role within the AC Luxe department at international travel and Destination Management Company (DMC) AC Group. Providing a broad range of inbound destination travel services, event management, tour operation and support for FIT, Group and MICE travel programmes in destinations across the UK & Ireland.As a luxe travel operations executive, my role involves the sourcing, creation and delivery of destination tour services, package quotations and itineraries, booking and services management, client and supplier communication, event management, on-ground support and trip solicitude and providing support to the FIT, Group, MICE and online teams.Main Duties• Collating luxury, bespoke and detailed itineraries for a variety of client’s needs and profiles. • Providing destination travel services, on-ground support and pre/post trip budgeting, administration and invoicing for FIT, Group and MICE travel programmes.• The formation, budgeting, sourcing and negotiating of venues, meal plans and event itineraries.• On-site preparation, hosting and event management. • Creating and maintaining positive working partnerships with a myriad of clients from a range of diverse markets. • Ensuring effective communication between a host of partners, clients and suppliers.• Product knowledge for a large range of hotels, venues, attractions, guides, coach and event • Negotiating supplier rates, booking and confirming hotels and destination services via ‘Tourplan’ travel operating system.• Responsible for extremely high attention to detail relating to levels of service offered from the initial quote stage to final confirmations and beyond.• Dealing with initial enquiries from clients, offering regular updates and same day acknowledgements.• Dealing with enquiries and following up accordingly with clients once initial offers have been sent.• Provision of MICE event management to a variety of periodical client events. Show less

Amsterdam Area, Netherlands

Full-time service role within the food & beverage department at the hybrid hotel chain, MEININGER Hotels whereby I am responsible for providing guests with high service quality and genuine hospitality.Main Duties• Opening and closing of the bar, including cash handling and extensive usage of the Sihot hotel software• Additional staff training, stock ordering and inventory control• Creating promotional material for new products in the bar• Developing excel stock lists and… Show more Full-time service role within the food & beverage department at the hybrid hotel chain, MEININGER Hotels whereby I am responsible for providing guests with high service quality and genuine hospitality.Main Duties• Opening and closing of the bar, including cash handling and extensive usage of the Sihot hotel software• Additional staff training, stock ordering and inventory control• Creating promotional material for new products in the bar• Developing excel stock lists and maintaining weekly stock checks• Providing a professional, friendly and courteous service to all guests• Mixing, preparing and serving alcoholic beverages and cocktails to customers• Preparing and serving Barista style coffee• Food preparation• Processing customer payment• Maintaining the cleanliness of the bar area• Ensuring that customers receive an efficient and prompt service• Preparing the bar for service and maintaining appropriate bar stock levels Show less

London, United Kingdom

6-month Internship at Motion Europe Ltd, a London-based Destination Management Company (DMC), operating as a receptive 'destination service wholesaler' providing a broad range of destination travel services and support for group travel in destinations across the whole of Europe.As an operations assistant, my main role involved assisting in the sourcing, creation and delivery of destination tour package quotations and itineraries, booking and services management, client and supplier… Show more 6-month Internship at Motion Europe Ltd, a London-based Destination Management Company (DMC), operating as a receptive 'destination service wholesaler' providing a broad range of destination travel services and support for group travel in destinations across the whole of Europe.As an operations assistant, my main role involved assisting in the sourcing, creation and delivery of destination tour package quotations and itineraries, booking and services management, client and supplier communication and providing support to the account and operations manager. Main Duties• Communicating with client/travel agents, dealing with large volumes of enquiries depending on any requirement needed or issue raised;• Sourcing, liaising with and relaying information to a range of destination service suppliers;• Contacting, booking and instructing Coach Companies, Guides, Attractions, Couriers, Restaurants, Museums, etc., complementary to hotel and land service package offered to clients;• Creation, delivery and maintenance of client quotations and subsequent serviceable destination/travel itineraries;• Confirming pre-existing and generating new bookings to create detailed and extensive client quotations/itineraries through the sourcing and transcription of a variety of detailed information and important data;• Controlling the flow of information from (all) European countries;• Negotiating hotel rates for both group and individual clients - A daily need, multiple requests for quotation/negotiation were produced daily, with strong and efficient support provided;• Instructing and checking both individual contracts and freesale agreements - asserting for better rates and policies;• Taking charge of banking procedures, controlling both UK and Euro currency accounts. Show less

Aalborg & Randers, Denmark

Part-time bartending role at an established 'Irish Themed' pub chain, responsible for providing customers with high service quality, genuine hospitality and hostmanship.Main Duties• Opening and closing of the bar• Providing a professional, friendly and courteous service to all customers • Mixing, preparing and serving alcoholic beverages and cocktails to customers• Processing customer payment• Maintaining the cleanliness of the bar area• Ensuring that customers… Show more Part-time bartending role at an established 'Irish Themed' pub chain, responsible for providing customers with high service quality, genuine hospitality and hostmanship.Main Duties• Opening and closing of the bar• Providing a professional, friendly and courteous service to all customers • Mixing, preparing and serving alcoholic beverages and cocktails to customers• Processing customer payment• Maintaining the cleanliness of the bar area• Ensuring that customers receive an efficient and prompt service• Preparing the bar for service and maintaining appropriate bar stock levels Show less

Aarhus, Denmark

Part-time bartending role at a renowned 'Running Sushi' restaurant, providing customers with high quality and efficient service provision in a fast paced and dynamic restaurant environment.Main Duties• Serving customers from behind the bar• Responsible for keeping the bar clean and tidy• Mixing soda-cocktails for customers.• Preparing the bar for service, restocking beers, wines and soda.• Providing a professional, friendly and courteous service to all… Show more Part-time bartending role at a renowned 'Running Sushi' restaurant, providing customers with high quality and efficient service provision in a fast paced and dynamic restaurant environment.Main Duties• Serving customers from behind the bar• Responsible for keeping the bar clean and tidy• Mixing soda-cocktails for customers.• Preparing the bar for service, restocking beers, wines and soda.• Providing a professional, friendly and courteous service to all customers.• Preparing fruit for the running sushi• The preparation and cooking of sushi rice Show less

Dorset, Uk

3-month Internship at an adventure travel company, assisting in the delivery of travel product marketing and administrative support to the operations manager. Main Duties• Internal process optimisation• Editing of tourism products• Creation of various direct marketing materials• Travel itinerary content creation (offline & online)• Website & social network management• Risk ManagementAdditional tasks:• Liaising with suppliers• Sage… Show more 3-month Internship at an adventure travel company, assisting in the delivery of travel product marketing and administrative support to the operations manager. Main Duties• Internal process optimisation• Editing of tourism products• Creation of various direct marketing materials• Travel itinerary content creation (offline & online)• Website & social network management• Risk ManagementAdditional tasks:• Liaising with suppliers• Sage Accounting• Travel Show Support Show less

Randers, Denmark

Distribution:• Newspapers• Magazines• Correspondance

Ruislip, London

BRITISH FORCES POST OFFICE (BFPO)Full time civil servant role managing the daily operations of the postal stores and commercial contract department at the British Forces Post Office.Managing the daily operations of the postal stores and assisting the commercial contract department, dealing with customer and contractor inquiries and requests, maintaining and indenting stock control, dispatching of consignments and Forklift Operation.Work Duties• Forklift Operator•… Show more BRITISH FORCES POST OFFICE (BFPO)Full time civil servant role managing the daily operations of the postal stores and commercial contract department at the British Forces Post Office.Managing the daily operations of the postal stores and assisting the commercial contract department, dealing with customer and contractor inquiries and requests, maintaining and indenting stock control, dispatching of consignments and Forklift Operation.Work Duties• Forklift Operator• Processing stock requests and commercial contract consignments.• Taking ownership for queries and order requests from first contact to resolution.• Resolving telephone and email queries quickly and to completion.• Monitoring and completing any and all outstanding orders and enquiries.• Maintaining customer relationships, informing of changes to new stock and regulations. • Implementing new ideas for the improvement of operational activities. • Accurately updating stock control and customer contract records. Show less

Harwell, Oxfordshire, Uk

Full time administrative and clerical role at an international corporate energy and environmental company.Assisted in the delivery of all administrative and clerical duties of an international energy company, providing support to project managers. Work Duties• Typing, compiling reports and managing statistical data.• Answering phones, responding to emails, document filing and other clerical responsibilities.

Leek, Staffordshire, Uk

Full time civil servant role at a district council.Assisted in the provision of support within and across the district concerning relevant emergency planning and business continuity issues.Work Duties• Providing customer support in dealing with enquiries.• Establishing and maintaining appropriate outside contacts.• Preparing and maintaining reports and correspondence relating to relevant issues. • Researching and collating information on particular and topical… Show more Full time civil servant role at a district council.Assisted in the provision of support within and across the district concerning relevant emergency planning and business continuity issues.Work Duties• Providing customer support in dealing with enquiries.• Establishing and maintaining appropriate outside contacts.• Preparing and maintaining reports and correspondence relating to relevant issues. • Researching and collating information on particular and topical issues. Show less

Richmond Upon Thames & Didcot, Uk

Assisted in the delivery of all warehouse and store floor duties of a national supermarket chain.Work Duties• Stock control• Stock replenishment• Warehouse cleaning and maintenance• Customer support and assistance

Ba In International Tourism & Hospitality Management, Tourism

Bachelor (BA) Degree in International Tourism & Hospitality Management focusing on the development, planning and implementation.

Associate'S Degree, Tourism And Travel Services Management

Activities and Societies: Student Council Counsellor Representative 2-year AP Degree in Tourism Management focusing on the development.

Bachelor Of Science (Bsc), Disaster Management, 2:1

Activities and Societies: Coventry University Hockey Team 3-year sandwich degree course focusing on disaster/emergency incidents.

Certificate, Counselling Skills, Pass

24-week Certificate skills based course, utilising theory, experiential exercises, self-development and self, peer and tutor evaluation.

Btec National Diploma, Mechanical Engineering, Merit/Distiction

College Education

High School, Gcse'S And As-Levels, 5 A-C'S

High School