Luke Mccarron Email & Phone Number

London, Gb

London Area, United Kingdom

London, England, United Kingdom

Dublin, County Dublin, Ireland

Dublin, Ireland

Building a new Onboarding function in EMEA. Hiring, onboarding, training and mentoring a new team of CS executives, and building a scaleable onboarding and training process for future growth. Refining the Asana customer onboarding framework across market segments and operationalising Professional Services in the region. Examining data to realise opportunities to boost efficiency and team output, enabling us to better serve Asana customers at scale.Establishing stronger cross-functional partnerships by streamlining sales handover, managing and iterating on the team's inbound workflow and the distribution of resources.

Dublin, Ireland

Technical Asana product expert working with some of our most strategic customers in EMEA.Consultative change management expertise, tailoring unique adoption strategies for each customer, and developing vertical and lateral Asana workflows based upon complex customer processes and unique software stacks.Identify opportunities to drive net expansion and SKU upgrades within existing customers; as well as developing risk-renewal mitigation strategies; and working as a technical consultant in a pre-sales capacity to help deliver new accounts outside of the remit of customer success.Act as a trusted consultant and voice of the customer, identifying product and market trends within EMEA and communicating insights to internal cross-functional stakeholders.Analyse strengths and opportunities with Asana's CS offerings, driving new initiatives at customer and broader program level to help develop a world class customer success function in EMEA.

Dublin, Ireland

Core responsibility for processing API and sensitive security customer queries, and identifying opportunities for process enhancement to better serve our customers. Coordinated customer data migrations globally; liaising with internal cross-functional stakeholders.Trainer and mentor for new hires to the UO team. Conducted monthly quality assurance reviews with UO agents in order to maintain top-of-class customer support.

Dublin, Ireland

Dublin, Ireland

Dublin, Ireland

Working as a Front End Developer with Intuition I was primarily focused on the development of "Intuition Know-How" – the market-leading online learning catalog for financial services firms, relied upon by over 1.5 million finance professionals globally.In the role I worked on developing eLearning templates utilising front-end development technologies: HTML & HTML5, CSS & CSS3, JavaScript, jQuery, JSON, AJAX, XML and XSLT. My position also necessitated a meticulous approach to version control and cross-browser/cross-platform compatibility. Aside from my technical responsibilities, I also acted as a trainer and mentor for both our in-house and outsourced authoring teams; and provided any necessary support and assistance with the authoring software employed.

United States

Based in San Francisco, I spent a year travelling in the United States working at everything from freelance web development; to waiting tables; to serving breakfast to my fellow hungry hostelers.

Dublin, Ireland

For my Master's thesis in Interactive Digital Media at Trinity College I partnered in the conceptualization, design and development of www.trinityhertzianspace.com. The main tasks included:- HTML & HTML5, CSS & CSS3 and JavaScript web development- Extensive data recording and analysis- Data visualisation using Processing programming language and 3D Studio Max- Video storyboarding, scripting and filming

Derry, United Kingdom

Here I worked and coordinated alongside the project manager on a major new cinema build – Brunswick Moviebowl is now the foremost cinema, bowling and entertainment complex in the North West of Ireland. The position demanded effective communication and teamwork with cross-functional teams including: engineers, administrators, and on-site workers; and strong time management skills in order to meet tight construction deadlines. My main responsibilities included: - Cost planning, ordering materials and time-keeping.- Translating and creating communicative architectural drawings during key stages of build.- On-site communication and realisation of site-levels, building foundation and structural layout.- Assisting in preparing site for laying of foundations and erection of main building structure.

Buncrana, Co. Donegal, Ireland

As the front of house in a large entertainment venue, I regularly presented to an audience of up to 400 people. This not only afforded me the growth of exceptional presentation, communication and interpersonal skills, but also fortified my leadership skills.

Belfast, United Kingdom

Original Shoe Co – a former subsidiary of Sports Direct – exposed me to work in a busy retail environment in the heart of Belfast City.- Provided high quality customer service- Pursued and completed sales - Managed stock

Co.Donegal, Ireland

Here I partnered in the successful implementation of a new parking meter project; resulting in the installation of over 40 parking meters throughout the town. My other duties included:- Dealing with public queries- Handling and processing of council housing applications

Buncrana, Co. Donegal, Ireland

I worked at this multi-award winning store before and throughout my undergraduate.- Customer service- Task delegation- Staff training- Stock control

Master Of Science (Msc), Interactive Digital Media

Dissertation: "Are Videogames Art? A consideration of the relationship between videogames and art and why it matters"

Higher Diploma (Hdip), Computer Science

Bachelor Of Science (Bsc), Architecture

Certificate in Entrepreneurship Degree Plus Award

Certificate In American Business Practice

Dean's List Fall Semester Dean's List Spring Semester

High School, Irish Leaving Certificate

Top 5 Class of 2005 English Student of the Year 2005 Biology Student of the Year 2005 French Student of the Year Nominee 2005 Geography.