Luke Petersen Email & Phone Number
@anz.com
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Who is Luke Petersen? Overview
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Luke Petersen is listed as Manager Workforce Planning, Community Wellbeing at Auckland Council, a company with 6795 employees, based in Auckland, Auckland, New Zealand. AeroLeads shows a work email signal at anz.com and a matched LinkedIn profile for Luke Petersen.
Luke Petersen previously worked as Manager Workforce Planning, Connected Communities at Auckland Council and Continuous Improvement Manager at Goodman Fielder. Luke Petersen holds Ba, Geography from Portland State University.
Email format at Auckland Council
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AeroLeads found 1 current-domain work email signal for Luke Petersen. Compare company email patterns before reaching out.
About Luke Petersen
I am an experienced operational leader, skilled in leading leaders and teams in fast-paced and dynamic customer facing departments of over 70 FTE in the Local Government, Financial Services and FMCG industries. A passionate customer advocate, fostering an environment of service excellence for both internal and external customers. As an inspirational leader and coach, I also have a proven background supporting senior and operational teams in the strategic development of businesses - implementing short-term tactical steps required to achieve business goals and objectives and have been able to achieve a focus on collaboration that generate operational efficiencies and streamlines business processes. Highly analytical with a demonstrated ability to analyse and interpret complex organisational data to identify and recommend improvement opportunities, pinpoint business bottlenecks and measure performance against objectives.Specialties:• Senior Leadership• Operations Management• Contact Centre Operations• People Development• Workforce Management• Continuous Improvement• Business Process Improvement & Simplification• Relationship Management
Listed skills include Relationship Management, Retail Banking, Credit, Leadership, and 6 others.
Luke Petersen's current company
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Luke Petersen work experience
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Manager Workforce Planning, Connected Communities
Current
Continuous Improvement Manager
Responsible for identifying improvement opportunities within the business which improve the customer experience, improve operational efficiency and reduce cost through ongoing analysis of feedback, organisational metrics, business process reviews and voice of the customer. I am also responsible for contributing to and leading projects to deliver.
Customer Service Operations Manager
As Operations Manager, Customer Service, I led a team of 4 managers and 70 customer service agents, acting as 2IC to the Customer Service Manager. Responsible for providing operational control of the Customer Service Centre, leadership of both direct and indirect reports and managing the wider team through change during a period of business transformation..
Senior Manager - Retail Adviser
As Senior Manager Retail Adviser I led a team of 5 managers, 50 loan assessors and 16 maintenance officers - accountable for the acquisition and retention of ~40% of ANZ’s retail home loans. I was responsible for the operational control, sales management and relationship leadership of the Mortgage Adviser Distribution teams and to grow adviser business.
Sales And Service Manager
As Sales & Service Manager I was responsible for the leadership of the ANZ Retail Adviser Distribution Team (24 FTE), initially leading the ANZ branded unit and then for the Northern, Central and Southern regions, as well as the retention and maintenance functions post-amalgamation of the National Bank brand.KEY ACHIEVEMENTSReduced channel conflict.
Broker Relationship Manager
As Broker Relationship Manager I was the relationship owner for the Allied Kiwi and MM Mortgage Solutions aggregator groups. Accountable for the day to day operations of the assessment team (7 FTE) tasked with achieving sales, productivity, conversion and satisfaction targets.KEY ACHIEVEMENTSAchieved 100% satisfaction for the Allied Kiwi relationship in.
Senior Underwriter
A 2IC position, responsible for the assessment of third party originated home loans, induction and training of new hires and acted as the escalation point to the wider team for complex loan scenarios or approvals outside frontline discretion.
Lending Services Officer
English Language Teacher
Psychological Operations Specialist
Colleagues at Auckland Council
Other employees you can reach at aucklandcouncil.govt.nz. View company contacts for 6795 employees →
Karen Ferraz Fletcher
Colleague at Auckland Council
Auckland, Auckland, New Zealand, New Zealand
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AJ
Abi Jones
Colleague at Auckland Council
Auckland, Auckland, New Zealand, New Zealand
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NM
Neeraj Mishra
Colleague at Auckland Council
New Zealand, New Zealand
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RT
Rachel Tangianau
Colleague at Auckland Council
Auckland, Auckland, New Zealand, New Zealand
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RN
Robert Newson
Colleague at Auckland Council
Auckland, Auckland, New Zealand, New Zealand
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CJ
Changmin Jung
Colleague at Auckland Council
Auckland, Auckland, New Zealand, New Zealand
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HZ
Honour Zhu
Colleague at Auckland Council
Auckland, Auckland, New Zealand, New Zealand
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CM
Carol Mckenzie-Rex
Colleague at Auckland Council
Auckland, Auckland, New Zealand, New Zealand
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ID
Ines Domanovic
Colleague at Auckland Council
Auckland, Auckland, New Zealand, New Zealand
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ED
Etienne Dyssel
Colleague at Auckland Council
Auckland, Auckland, New Zealand, New Zealand
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Luke Petersen education
Ba, Geography
Diploma, Bahasa Indonesia
Frequently asked questions about Luke Petersen
Quick answers generated from the profile data available on this page.
What company does Luke Petersen work for?
Luke Petersen works for Auckland Council.
What is Luke Petersen's role at Auckland Council?
Luke Petersen is listed as Manager Workforce Planning, Community Wellbeing at Auckland Council.
What is Luke Petersen's email address?
AeroLeads has found 1 work email signal at @anz.com for Luke Petersen at Auckland Council.
Where is Luke Petersen based?
Luke Petersen is based in Auckland, Auckland, New Zealand while working with Auckland Council.
What companies has Luke Petersen worked for?
Luke Petersen has worked for Auckland Council, Goodman Fielder, Anz, Jung Chul English, and Us Army.
Who are Luke Petersen's colleagues at Auckland Council?
Luke Petersen's colleagues at Auckland Council include Karen Ferraz Fletcher, Abi Jones, Neeraj Mishra, Rachel Tangianau, and Robert Newson.
How can I contact Luke Petersen?
You can use AeroLeads to view verified contact signals for Luke Petersen at Auckland Council, including work email, phone, and LinkedIn data when available.
What schools did Luke Petersen attend?
Luke Petersen holds Ba, Geography from Portland State University.
What skills is Luke Petersen known for?
Luke Petersen is listed with skills including Relationship Management, Retail Banking, Credit, Leadership, Mortgage Lending, Business Process Improvement, Sales Management, and Customer Service.
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