Managing a team responsible for CBRE's global ServiceNow platform. Responsibilities include strategy, architecture, budget, administration, and development. Currently responsible for successful implementation of Security Operations, Policy and Compliance, HR Case Management, and Software Asset Management on the ServiceNow platform.

•Responsible for the enterprise architecture of the integration of the Global Workplace Solutions business from Johnson Controls into CBRE; an acquisition of over $3.0 billion in annual revenue.•Developed CBRE’s strategy to enable broad utilization of public cloud services (IaaS, PaaS, SaaS) and further consolidation of existing data center footprint.•Designed CBRE’s Office 365 migration approach: licensing, remediation and migration plans for Exchange, Skype for Business, Exchange, and OneDrive.

•Responsible for infrastructure architecture in a $7 billion global organization. •Transformed aging critical infrastructure into an enterprise-class, global architecture delivering over 99.99% uptime.•Architected global data center consolidation, achieved a 30% reduction in global data center space.•Developed an innovative technology strategy for CBRE’s New Ways of Working program to transform the workplace for CBRE and its clients. Achieved a 20% real-estate footprint reduction by implementing a borderless network, allowing team members to work from anywhere. Responsible for all IT technology in CBRE’s new global headquarters.•Served on the CBRE Enterprise Architecture Committee; a team responsible for maintaining architecture and technology standards and process throughout the organization.

Architect, support, and maintain all shared enterprise tools for Fujitsu America and its clients. Tools include VMWare ESX/ESXi, VCloud Director, Microsoft Active Directory, RSA enVision, Bluecoat SG Web Proxy, Citrix Netscaler, Citrix XenApp, and Altiris Notification Server. Lead and advise a team of application administrators supporting the tools team.

• Develop and maintain enterprise web applications written in ASP, ASP.NET, C and C#.• Lead development teams converting multiple public-facing ASP sites to SharePoint.• Architected and implemented a custom SharePoint portal site for 80,000 hourly team members.• Lead a team of onshore/offshore application developers.

• Primary support engineer for server operating systems and over 50 enterprise applications.• Maintain multiple Microsoft SQL Server 2000 and 2005 servers and databases.• Manage IIS 5.0 and 6.0 web servers, including a six-server load balanced web farm and externally facing web sites.• Create scripts to automate various functions.• Support two Altiris Deployment Solution environments and multiple Altiris PXE servers at approximately 1,500 remote locations.

• Managed all IT hardware and evaluate new technology for over 1,500 restaurants.• Designed and implemented new point of sale hardware solution that is currently running in over 700 restaurants (vendor selection, device selection/configuration, OS and application installation, image creation and support).• Created new imaging process at staging center for deployment of new hardware and migration of data.• Designed PXE-based imaging process for in-restaurant point of sale imaging.• Scripted various application deployment, installation and maintenance nationwide.• Implemented Microsoft patching on approximately 6,000 restaurant POS devices and servers with Microsoft WSUS.• Third level escalation point for the restaurant help desk.

• Provided front line support for restaurant managers at over 1,400 restaurant locations worldwide.• Supported Windows NT/2000, and all aspects of a custom Point of Sale application (time and attendance, payroll, credit card processing, kitchen display system, security, sales and menu item management).• Primary support contact for the Brinker Catering System; an in-house application managing restaurant catering and private dining sales at over 100 restaurant locations.