Silver Spring was acquired January 2018 by Itron, a $2B revenue corporation with ~8K employees, and operating segments in utility metering (gas, water, electric) and smart grid networks. RELIABILITY CHANGE MANAGEMENT – implemented corporate C-level initiative to stand up a world-wide, multi-campus Global Reliability Engineering organization, adopting best practices from across Itron sites, standardizing the reliability engineering function across the organization. Teaming with Global PMO to evangelize the 20+ new Reliability Requirements into PLC process, developed training materials across five-key early product development efforts and subsequent projectsRELIABILITY MONITORING IN PRODUCTION – implemented ongoing PCBA reliability testing in the manufacturing environment, at Tier-1 Contract Manufactures in Mexico, Poland, and Hungary. RELIABILITY PREDICTION (Mechanical) – evaluated and selected ANSYS Mechanical (Finite Element Analysis) to simulate mechanical stresses: temperature cycling, pressure cycling, and mechanical tolerance stackup. Saw demonstrated that it both predicted actual field failures in long manufactured products and predicted actual external lab test failures associated with UN 38.3 Lithium Battery TestingPROJECT QUALITY MONITORING – monitored Multi-Chip Module (MCM) development Core Team compliance to the PLC Process, Quality KPIs, owning quality deliverables (Quality Requirements, Quality Plan, Return Strategy & Logistics, PPAPs, Process Audits), Validating First Article Audit, facilitate DFMEA & PFEMA exercises, Develop Control plans, and promoting the risk management process

(1) CONTRACT MANUFACTURING (CM) RELIABILITY & QUALITY RAMPS – rapidly & successfully hands-on ramped two different Tier-1 CMs from Reliability & Quality perspective, implementing Ongoing PCBA Reliability Testing, weekly PCBA quality reporting, and PCBA yield escalation management (2) NPI PRODUCT SHRINK – hands-on transitioned reliability program from PCBA to Component level, as Silver Spring Networks shrank product from PCBA to Multi-Chip Module (MCM) component for large volume IoT component sales. (3) NPI RELIABILITY ENGINEERING MANAGEMENT – coached three Reliability Test Engineers designing, executing and reporting NPI PCBA reliability tests for several next generation products, while also designing & executing several reliability tests myself.(4) TEST COVERAGE vs RMA REPAIR – successfully integrated NPI PCBA reliability program with CM repair program, feeding back findings from repair activity to improve next gen product and test coverage for both mfg test & reliability. (5) RMA BACKLOG REDUCTION – personally identified technical and business process bottlenecks in overseas CM RMA PCBA Repair process flows, successfully reduced RMA PCBA backlog, achieving customer SLA targets for RMA PCBA return & repair.(6) GLOBAL REPAIR CENTER RAMP – successfully transferred repair of all embedded wireless networking endpoint PCBAs to overseas CM, improved & standardized repair protocols, launched RMA Repair NTF deep dive investigation program(7) YIELD IMPROVEMENT – successfully drove overseas Tier-1 CM yield from barely achieved 95% yield target to routine 98% yield. The secret? Consistent insistence on applying standard and mundane quality tools month after month: fishbones, paretos, action trackers, PCBA test fail code trend analysis, SPC.(8) CM WEEKLY QUALITY MEETING – forcefully lead SSN/CM Weekly Quality Meeting spanning both organizations’ Process Engineering, Test Engineering, Component Engineering, Component Procurement, & Quality teams

(1) NPI RELIABILITY FIXTURE DESIGN (3D Printing) – sudden disappearance of 3rd party mechanical design consultant, prompted need for me to just pickup knowledge of SolidWorks, designed gear shaft for behind schedule NPI reliability test resulting from designer’s disappearance, printed gear shaft in volume on Stratasys 3D printer, successfully utilized during rapid temperature cycling ALT(2) CONTRACT MANUFACTURING (CM) RELIABILITY ENGINEERING – ramped domestic CM’s ongoing reliability program for wireless network interface PCBAs and access points, managed CM’s Weekly Quality Meeting Ongoing Reliability Reporting, (3) REVENUE RISK COMPONENT SUPPLIER ESCALATION – brought clarity to low-yield extreme revenue risk event caused by second source memory component supplier specification misunderstanding, executed high urgency test plans in dynamic high-stress fluid situation, adapted test plans based on test results without waiting for Sr Executive Management course correction. (4) NPI RELIABILITY WARRANTY RESERVE ADJUSTMENT – Successfully executed access point reliability Accelerated Life Test (ALT) revealing a supplier’s multi-chip module (MCM) modem life-limiting failure mode inside their component. Managed 3rd party FA consultancy independent failure analysis and creation of a reliability model required for warranty reserve adjustment consistent with finance requirements. (5) CM SOLDER PROCESS QUALIFICATION – test protocol development & execution for transition from aqueous wash to ‘no-clean’ solder process, two different accelerated life tests performed, in line process monitoring instituted (6) SECOND SOURCE COMPONENT QUALIFICATION – evaluation of tests required to qualify alternative components for product BOM AVL for both cost negotiation and assurance of supply, execution of reliability tests supporting qualification of high-risk components.

RELIABILITY & ENVIRONMENTAL ENGINEERING – Advocated & implemented extensive Highly Accelerated Life Testing (HALT) of new PCBA core modules at external Reliability Labs. Wrote & executed both HALT & Environmental test plans. Wrote software batch scripts to automate test protocols. Shock, Vibration, & Thermal Reliability Tests. DESIGN FAILURE MODE EFFECTS ANALYSIS (DFMEA) – 1 of 9 participants, on DFMEA team spanning H/W Engineering, Embedded S/W Engineering, NPI Manufacturing Engineering, and Apps Engineering. 3+ weekly discussions for each of 11 subsystems of 6th generation Semiconductor Capital Equipment “Big Iron” ATE system for volume testing of flash memory. In total, ~ 30 individual DFMEA meetings were held to discuss potential failure modes, failure effects, severity, potential causes of failure, occurrence frequency, current process controls, detection capability, risk probability number (RPN), and corrective actionsFAILURE ANALYSIS ENGINEERING - Successfully managed a $7.1M Field Safety Crisis with Power Distribution Unit (PDU) failures, finding root cause. Wrote failure analysis reports. Drove both Vendor & Regulatory Compliance Team to successful containment.MANUFACTURING ENGINEERING - Successfully developed repair strategy for water-cooled PCBA electronics modules suffering age related plastic cooling hose embrittlement. Eliminated need for a fleet wide $11M retrofit of 22,000 water-cooled modules. Designed five Hose Replacement Kits. Negotiated with vendor for kit builds. Wrote and drove ECO releases. Wrote manufacturing work instructions. Trained contract manufacturing repair facility.FIELD DIAGNOSTICS - Successfully resurrected an eDiagnostics client-server application. Automated MTBF & MTTR calculations. Saving time & improving accuracy. Wrote 900 lines of VBA code. Demonstrated a working “proof-of-concept”, closing the loop between reported Field Replaceable Unit (FRU) failure & subsequent FRU repair at offshore contract repair facility.

MANUFACTURING ENGINEERING - Successfully managed a $7.1M Field Safety Crisis associated with Power Distribution Unit failures. Found root cause. Wrote failure analysis reports. Drove both Vendor and Regulatory Compliance Team to successful containment. Designed Safety Warning Labels.MANUFACTURING ENGINEERING - Solved a PDU spares supplier discontinuance crisis. Found supplier’s alternate product, after modification, would be backward compatible to discontinued product. Both wrote rework instructions and satisfied regulatory requirements. Eliminated need for a costly restart of a discontinued PDU manufacturing line. Avoided a costly lifetime buy of spare expensive PDU modules. TRAINING - ONLINE eLEARNING - Successfully demonstrated ease of eLearning online course development, using Articulate Rapid E-Learning Studio. Transformed an existing instructor delivered multi-hour Power Point deck into an online Flash animation course. Ported both homework questions and test into interactive online content and testing. Broke down organizational barriers, allowing all instructor delivered Power Point to be converted to an eLearning format. Freed up time for more “hands on” instructor led lab troubleshooting exercises.TRAINING - DIAGNOSTIC & CALIBRATION DOCUMENTATION - Successfully reached across communication barriers separating R&D, Factory and Field Service. Aggressively lobbied for and saw created comprehensive internal documents that met the needs of both Factory and Field Service, describing all diagnostic & calibration tests, limits and associated schematics. Reviewed documents as a Field Service advocate. Representing Field Service during live reviews. Saw to it that Factory actively participated in the live reviews.

Acquired by Beckman-Coulter Jan-2019. My first startup experience (Venture Capital rounds B/C, ~40 employees), many things on both Y!Combinator and Guy Kawasaki's early blog posts make me smile as I look back. Afterward Brad Feld's "Venture Deals" further opened my eyes. DESIGN FOR SERVICE / DESIGN FOR RELIABILITY (DfS/DfR) - Successfully advocated more extensive product manufacturing testing - “test it the way it will be used; use it the way it was tested”. Identified over 125 system design bugs, impacting field reliability & serviceability, suggesting numerous product s/w usability enhancements. CURRICULUM DEVELOPMENT & TECHNICAL INSTRUCTION – From scratch, successfully created a customer maintenance engineer course (40-hours classroom & lab), including both pre/post-course evaluation forms and nightly homework. Topics covered were theory, safety, operations, maintenance and troubleshooting.TECHNICAL SUPPORT - Successfully bridged barriers between R&D and Field Service. Both developed and wrote troubleshooting action plans. Performed remote troubleshooting and data analysis.

FACTORY PRODUCT SUPPORT – worldwide long-tool down “fly ‘n fix” escalations and online eDiagnostics iSupport.HEAD-TO-HEAD COMPETITION - experienced head-to-head competition between employer's product and competitor's product. Documented differences that Design for Serviceability, service documentation, training practices, and Design for Reliability (HALT & Life Testing) can have on a 'live' competition spanning several months.CURRICULUM DEVELOPMENT & TECHNICAL INSTRUCTION - evaluated new-hire Field Service & Technical Support training programs.

The most fun at Cymer. Bitten by the New Product Introduction Bug. It was Tracy Kidder's "Soul of the New Machine" applied to a $1.4M large-scale embedded laser system. My first exposure to "Controls Science" and MATLAB."Hands-on" New Product System Integration – coordinated & performed testing, rework & maintenance activity on a $1.4M prototype platform.Overseas Onsite Customer Support – 5-weeks in Japan for embedded controls support. Identified 3 design issues w/ an out-sourced optical metrology module, eventually seeing them corrected in new design.Impromptu Test Engineer - First Article Testing on both proto & pilot replacement optical metrology module. Modified controls system software tools to assist Tech Support & Field Service troubleshooting of modules from previous vendors.Troubleshooter – Bridged gaps in algorithm understanding btwn R&D, Manufacturing, Service & Support. Control system troubleshooting & "quick-fixes"

Reinvigorated stalled core-module Highly Accelerated Pressure-Temperature Stress Screen, improvised a temperature pressure vacuum control and instrumentation recording system, discovered life-limiting fluid cooling component.Developed and managed a core module life test program, discovered core module ceramic insulator pressure boundary catastrophic failure mode.First exposure to LabVIEW for data acquisition and Excel for data analysis

Technical Instruction - Taught Excimer Laser Theory, System Overview, System Operations, System Maintenance, and System Troubleshooting Technical Training ("hands-on"), drove "hands-on" technical training toward extensive use of analog / digital circuit schematics & system block diagrams, edited troubleshooting guides ("fault isolation diagrams").Curriculum Development (1) New-hire FSE Training course (240 hrs classroom/lab) – taught third-pilot course, documented over 100 deficiencies, developed & expanded upon several course topics, revised course administration. (2) Legacy Product vs New Product Differences Course (40 hrs classroom/lab)

Held several cross-functional technical positions of increasing responsibility & leadership over 9-years:(1) Field Service Manager & Technical Instructor – shorebased 78MW nuclear reactor (New York)(2) Reactor Operator & Field Service Engineer – Aircraft Carrier (CVN-72) - dual 550MW nuclear reactors (3) Trainee – Naval Nuclear Training Pipeline (Florida & Idaho)Notable achievements:(1) lead a work-center that replaced & retested two different Nuclear Reactor Protection Systems during a four-month maintenance shutdown - without delay, rework, or safety incidents(2) fixed an intermittent embedded I&C problem that had eluded 5-years of on-again/off-again troubleshooting(3) advanced quickly, "E-6 in less than six"

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++Please note: This was a side-gig from June 2011 to March 2021 that a large "fruit company" insisted I could not continue because 'reasons'++++++++++++++++++++++++++++++++++++++++++++++++++++++++++This is/was a side gig, on & off btwn jobs, evenings & weekends - Although working by day, looked for a wicked cool night-time/weekend technical consulting gig (e.g. reverse engineering alien spacecraft) as a "Jack-of-all Trades"​ willing to work for equity (still fantasizing about pre-SOX Silicon Valley): 'Agile'​ Project Management, Reliability Engineering, Test Engineering, NPI Manufacturing Engineering, H/W S/W Tech Support, Software Development (i.e. C, LabVIEW, Excel Macros, Python, etc). Previous Engagement: (a)intermittent project management consulting for an NSF (Phase I & II) SBIR and DARPA SBIR funded physical layer hardware optical networking startup (expect to get a t-shirt and all the wine I can drink as compensation ;-);-);-)(b) Project Management & Reliability Engineering at a pre-IPO wireless mesh networking technology startup(c) Project Management & Product Development at 'startup' inside tech conglomerate: multi-day facilitation & creation of Work Breakdown Structure, identified critical path, identified show-stopper international logistics issue(d) Project Management & Mfg Engineering: develop five-different mechanical sub-assemblies, wrote spec documents, drove ECO release, wrote mfg work instructions.(e) one-on-one Technical English as a Second Language (ESL) instruction for an expatriate Korean distributor of commercial & residential LED lighting products.

While attending Occidental College, worked here as a student intern, including a year long break btwn Junior & Senior Year. During my Senior Year, I attempted to both attend college full-time AND work full-time.DOUBLED SUCCESS RATE - More than doubled Pioneer Venus Orbiter Radio Science Experiment success rate while working as an undergraduate employeeSYSTEM TROUBLESHOOTING – troubleshot corrupted data acquired with the system (spacecraft orbiting Venus, Deep Space Network ground stations, data distribution facility, signal processing software), represented experiment at technical reviews & meetings, interfaced with engineering, operations, and support personnelSOFTWARE DEBUG - wrote / maintained legacy in-house signal processing software (FORTRAN), analyzed data tapes from NASA Deep Space Network, interpreted results, & worked cross-functionally to troubleshoot corrupted data

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ Please note: This is a list of key-words / buzz-words to aid in searches. This is not to be read, except by your search engine.++++++++++++++++++++++++++++++++++++++++++++++++++++++++++Manufacturing Operations, Reliability Engineering, Supply Chain Management, Quality, New Product Introduction, Physics, Acquisition Integration, Electrical Engineering, Team Leadership, Failure Analysis, Coaching, Field Service, International Management, Technical Training, Vendor Management, Reliability Test, Outsourcing Management, Capital Equipment Purchase, Lean Manufacturing, Pull System, Supply Chain Component Reliability, Supply Chain Quality, Supply Planning, Supply Chain Management, Operations Management, Forecasting, Product Lifecycle Management, Product Launch, Program Management, Overseas Contract Manufacturing, Domestic Contract Manufacturing, Sourcing, Acquisition Integration, Manufacturing, Product Management, Inventory Management, Negotiation, Materials Management, Business Analysis, Change Management, Cross-functional Team Leadership, Procurement, Project Management, Supply Management, Operational Excellence, Strategic Planning, Supply Chain, Supply Chain Management, Engineer, Manager, Director, Vice President