Luke Nunn Email & Phone Number

New York, United States

ITSM and process governance. Change control and Incident review. IT Support Team management. Project management. Azure / 365 / Exchange / InTune / Sharepoint admin. Jira Service Desk. Unified communications.User experience advocate in a flexible remote / home working environment.

New York, New York, United States

S7 provides Managed Services and Support for clients in the finance sector, including hedge funds and private equity firms. Reporting directly to the COO, directing the L1, L2 & L3 Service Desk Support groups (NY & San Diego) who support fifty financial clients as part of the managed services provided by S7. Closely monitoring ticket and project workload.

New York, New York, United States

• With a focus on aligning support needs with fast company growth and changing technology, I built a department of full-time and contract Desktop Techs supporting 1200 local users across four sites. As liaison and.
• Retained technical talent and mentored techs, endorsing those with valuable skills to management peers in the organization thus promoting career progression while keeping institutional knowledge within the.
• Seeded what became the Chicago IT Service Desk by instigating team structure changes to separate 1st line duties from 2nd Line Desktop Support staff. Strategically utilizing approved headcount budget to hire cost.
• 25% annual printing expense reduction enabled via a companywide printing optimization initiative. This included fleet optimization, implementing swipe-to-print and establishing printing best practices across the.
• $15k of training budget expense saved by soliciting vendor bulk offerings and enacting inter-team coordination of course bookings.
• In 2012 we successfully relocated desktop equipment for over 700 staff over three weekends to new premises with zero Day-1 user down time.

New York, New York, United States

• Initially based in the UK global IT data center, I was part of a team providing technical support for 6000 international lawyers and business services staff, working on a Citrix and Windows infrastructure. Chosen for a.
• Growing to a team of four, we provided daily support to over 300 local users including Managing Partners, National Practice Heads and the COO, covering everything from MS Office, Outlook and Document management to BES.
• Rolled out over 250 Blackberry's, 500 Cisco IPT phones (previously Avaya) and two new 20,000 sq ft floors of offices and AV rooms.
• Created user friendly documentation and quick reference guides.
• Worked with IT management, IT architects and external vendors to lower billing costs and standardize hardware.
• Law Firm IT Dept. of the Year 2005 (The legal IT Forum)

London, England, United Kingdom

• Member of a support team covering all areas of front and back office support. Windows, MS Office and Lotus Notes on Compaq hardware.
• Provided trade floor application support, including Bloomberg and Dow Jones.
• Restructured trade floor, office and server cabling to improve organization and reduce troubleshooting times.
• Worked with traders to identify key areas of support improvement.
• Worked on 1st, 2nd and 3rd line support issues, rollouts and projects throughout the merger of Dai-Ichi Kangyo with International Bank of Japan and Fuji bank.

Colchester, England, United Kingdom

London, England, United Kingdom

Working for Business Systems Group Outsourcing