Luke Oakes, Pmp Email & Phone Number

Brecksville, Oh, Us

Houston, Texas, United States

Manage the PMO team that oversees all development and release management across the company's products. This includes a focus on having a scalable and collaborative process for how Design, Product, Development, QA, Support, and Account Management teams all work together to deliver best-in-class software and support. A key achievement is to provide greater transparency, via automated Power BI metrics, to drive measurable improvement in release quality and Scrum team processes. Skills: Emotional Intelligence | Relationship Building | Strategic Thinking | Conflict Resolution | Power BI | Zapier | Zendesk

Directed the development and planning phases of the company's cutting-edge software, myTrack, overseeing workstreams and orchestrating regular leadership updates across departments. This encompassed identifying and implementing all essential components, across departments, crucial for the seamless rollout of the new SaaS product to customers. Concurrently, served as the Scrum Master for teams that supported our interfaces and legacy software. Skills: Agile | Scrum Master | Project Management | Risk Management | Scheduling | Power BI

Accountable for the onboarding process of new customers and their contracted vendors onto the Track platform. This involved overseeing all project phases and serving as the primary point of contact for customer interactions. Additionally, assumed the role of Program Manager for the company's largest customer, spearheading multiple international projects and establishing new implementation standards.Skills: Waterfall | Project Management | Budgets | Communication | Risk Management | MS Project

Cleveland, Ohio

Specialized in the Transportation Management System (TMS), collaborating closely with both external customers and internal developers to craft and execute customer integrations and configurations. I assumed responsibility for the comprehensive management of the process, encompassing requirement gathering, timelines, budgets, and test plans. Additionally, I served as the primary point of contact with the customer, providing regular updates to their leadership teams.Skills: Oracle | Integrations | APIs | Process Design | Collaboration

Managed projects for implementing new IT solutions for various business groups. Project experience includes gathering requirements, researching vendors or in-house solutions, defining system architecture, and collaboration with other IT groups to implement a final solution. Support various departments in a business analyst role with daily operations that included troubleshooting of IT systems, working with external vendors, and identifying creative solutions to business problems. Develop or improve internal applications using .net framework that enhance business processes and save the company time and money.Skills: C# | Java | JavaScript | .Net | Classic ASP | SQL | Crystal Reports | Tableau

Canton, Ohio Area

Assisted the Business Intelligence team with the creation of Business Objects reports for various organizations