Luke Oczos Email & Phone Number

Newport Beach, California, United States

Newport Beach, California, United States

Newport Beach, California

∙ Demonstrate excellent property management and group communication capabilities through serving as the primary point of contact for a luxury apartment home community while overseeing property acquisition for new owners∙ Recruit prospective employees, conduct interviews of quality candidates, and lead the training of a diverse team while following company guidelines∙ Assist General Manager in the day-to-day operations of the Resident Service Office and support the leasing team and service team with resident relations and approvals∙ Served as the senior point of contact for managing the resident escalation process and escalation hierarchy while producing fast and effective resolutions in order to provide elevated customer service and create a win/win solution for all∙ Instrumental in maximizing employee engagement by setting clear objectives, evaluating performance, and providing constructive feedback to drive results∙ Oversee property remediation process including market window reinvestment, full HVAC replacement, and google fiber integration while following strict COVID-19 guidelines∙ Responsible for identifying and addressing a dynamic range of business opportunities and challenges∙ Maintain confidential resident files while providing world-class service to increase tenant retention and gain referral-based business∙ Analyze financial reports to track key metrics and budgeting requirements with strong attention to detail while engaging in sales forecasting to drive revenue growth∙ Serve as an active member of the Irvine Company’s Elite Safety Committee to promote a culture of safety while engaging in cross-functional collaboration with management

Cupertino, California

∙ Provided strategic leadership and guidance to high-performance teams by overseeing all aspects of building operations including sales, marketing, maintenance, revenue management, budget management, project management, and customer service∙Responsible for coordinating and managing special projects related to unit and property renovations while adhering to tight deadlines and strict budget parameters∙ Managed the asset and residents through the “Apple Campus 2” construction while remaining current with emerging technologies and industry trends∙ Negotiated and enforced lease agreements while managing all overhead costs for the property∙ Articulated, preserved, and enforced property rules and regulations to ensure a safe community environment was maintained at all times∙ Directed sales, marketing, and operational functions while implementing innovative programs to outperform competitors and improve existing processes∙ Achieved positive net operating income for FY17 by implementing cost control, updating amenity codes, and partnering with revenue management on driving market rents based on individual floor plan availability and future exposure∙ Proactively participated in evaluating pricing and specials by providing professional recommendations during weekly calls with the revenue management team regarding leasing velocity, traffic, renewals, and market trends∙ Exemplified excellent organizational skills through maintaining files, mail, and supplies; managed inventory and Maintenance staff while ensuring all work orders were completed in a timely, efficient, and accurate manner∙ Developed and supervised a highly skilled team through effective coaching, training, motivation utilizing a consultative approach∙ Managed the community and amenity reinvestment and achieved average $600 market rent growth on renovated units to advance the organization’s vision∙ Played a key role in leading community to stabilization after de-leasing 15% of the property

Redwood City, California

Managed one of the most unique communities from the Irvine Company portfolio adjacent toa marina owned by ICAC. and located in a close proximity to Facebook and other majortechnology companies∙ Utilized multifaceted skillset to coach a team of 5 while maintaining daily workflow∙ Oversaw all community renovations from start to finish while delegating assignments to reduce the turnaround time∙ Prepared monthly variance reports and completed time-sensitive operational reports including monthly trend and analysis, reconciliation summary, monthly flux analysis, renewal pipeline, and leasing analysis∙ Demonstrated exceptional analytical capabilities through reviewing and issuing financial reports, rent orders, and legal notices∙ Served as the main point of contact for tenants while overseeing daily office operations∙ Performed research and data analysis to analyze competitive properties and set appropriate rental rates∙ Engaged in process improvement initiatives to enhance business development and enhance existing processes∙ Responded professionally to incoming calls, emails, and walk-ins in a fast-paced environment while maintaining a friendly, professional demeanor at all times∙ Responsible for providing tours to prospects and applicants while answering inquiries related to the apartment community∙ Completed additional special projects and responsibilities as assigned to continue advancing the property’s vision while delivering outstanding customer service to tenants and vendors

Cupertino, Ca

Provide follow-through and assistance to Community Manager and support groups.Utilize company resources to facilitate leasing.Assist in establishing and achieving financial goals by effectively qualifying prospective residents and verifying applications.Prepare lease documents and related paperwork and update records as necessary.Communicate with tenants, investigate and resolve issues.Partner up with service teams and general contractors on variety of different projects including water intrusion, mold remediation and new construction.Assist with de-leasing of apartment community by communicating construction deadlines, new project updates and leasing information to current and prospective residents.Attend meetings between ICAC and Apple Inc. and provides recommendations and solutions to construction issues that might negatively impact Irvine Company and The Hamptons.on major construction projects i.e., replacing utilities, road closures, traffic controls, land swap, landscape design, sign placement, ADA access.

San Jose, Ca

First point of contact between the public and the company.Support the marketing functions by recording accurate data on prospects and new residents.Prepare lease documents and related paperwork.Promote positive and proactive resident relations by working to make the living experience, particularly the first and last impressions, of the highest quality.Assist in achieving financial goals by effectively qualifying prospective clients.Generate leads via phone, email, social media and face to face interaction.Support the marketing functions by recording and analyzing demographic data of new clients.Promote positive and proactive client relations by providing highest quality customer service.

San Jose, Ca

Bachelor Of Arts, Communications

Activities and Societies: SDSU Communications Club

Bachelor Of Arts - Ba, Communication And Media Studies

Education record

Education record