Luke Osterlund Email & Phone Number

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Canberra, Australia

Canberra, Australia

• As a member of the Workforce Planning team, my primary role was to coordinate and support the successful delivery of key workforce planning projects and initiatives. My responsibilities include:
• Assist in the development of large and complex workforce planning frameworks, processes and communication
• Assist in the development of operational workforce plans to meet the Department's current and future workforce capacity and capability requirements
• Implement or support strategic change initiatives related to workforce planning
• Work with SES to identify and/or solve workforce planning challenges pertaining to their area of responsibility
• Lead and coordinate projects or areas of work related to workforce planning, including developing project plans, reporting against key milestones, and implementing evaluation frameworks and activities for projects

Canberra, Australia

The Workplace Relations Group is responsible for workplace relations policy in the Australian Government employment sector.This includes enterprise bargaining, remuneration, conditions of service, and awards. The Group provides advice and support to the Australian Government employment sector in relation to workplace relations matters. My responsibilities.

Brisbane, Australia

- Undertake a range of general payroll processing functions to establish and/or maintain accurate employee records- Maintain appropriate records and file documents in accordance with DHS record management protocols- Work with business units and individual employees to process salaries and entitlements- Assess payment and leave entitlements against.

Canberra, Australia

• The graduate program for DSS consists of two placements, each six months in duration. During my first placement I worked in the Labour Market Payments Policy Branch. The team I worked in was mainly responsible for.
• Monitor social media and report on any campaigns regarding income support payments
• Undertake policy research to underpin future and current policy development
• Analyse and report on new policy proposals to ensure full impact of proposal is apparent
• Prepare ministerial correspondence in response to queries from members of the public My second placement took place in the People Strategy and Planning Section of the People Branch. I worked in tasks which included HR.
• Supporting the development of the DSS Strategic Workforce Plan 2014-17

Brisbane, Australia

As a Claims Representative for WorkCover Qld I was responsible for gathering information from a variety of stakeholders in order to determine whether a claim was to be accepted. When accepting or denying claims I remained unprejudiced by stakeholder influence and made decisions based upon medical evidence and in line with the Workers Compensation and.

Brisbane, Australia

• Throughout my role as a Claims Officer I was responsible for processing claims from lodgement to settlement, whilst ensuring customer satisfaction throughout the process. More specifically, my duties involved:
• Investigating and determining circumstances, liability and validity of claims against the policy contract
• Handling verbal and written requests from clients, other insurers, solicitors, repairers and any other interested parties.
• Seeking recovery from both individuals and or insurance companies, using strong negotiation skills to get to the best outcome for both parties.
• Liaising with registered service agents, auctioneers and transport companies
• Drafting correspondence for a wide variety of stakeholders e.g. letters of demand.

Brisbane, Australia

• As an Underwriter I was responsible for managing the underwriting process to quote, bind and administer heavy motor insurance for non fleet clients. My duties included:
• Obtaining and checking all documentation required to begin new contracts
• Endorsing changes and arranging renewals of existing contracts
• Input and maintenance of client records within the BAIS software system
• Liaison and relationship building with broker clients, direct clients, other insurers and premium funders.
• Completing quote and activity reports.

Bachelor Of Business, Human Resource Management (With Distinction)

Diploma Of Government

Bachelor Of Science, Psychology, 5.85