Luke Osterlund Email & Phone Number

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Canberra, Australia

Canberra, Australia

As a member of the Workforce Planning team, my primary role was to coordinate and support the successful delivery of key workforce planning projects and initiatives. My responsibilities include:• Assist in the development of large and complex workforce planning frameworks, processes and communication• Assist in the development of operational workforce plans to meet the Department's current and future workforce capacity and capability requirements• Implement or support strategic change initiatives related to workforce planning• Work with SES to identify and/or solve workforce planning challenges pertaining to their area of responsibility • Lead and coordinate projects or areas of work related to workforce planning, including developing project plans, reporting against key milestones, and implementing evaluation frameworks and activities for projects• Develop and implement resources, tools and systems that help build, develop and support the Department's workforce using user centered design principles and techniques • Undertake applied research and analysis to support workforce strategy and planning efforts• Prepare briefings, correspondence, workforce data and reports for internal and external audiences including senior management

Canberra, Australia

The Workplace Relations Group is responsible for workplace relations policy in the Australian Government employment sector.This includes enterprise bargaining, remuneration, conditions of service, and awards. The Group provides advice and support to the Australian Government employment sector in relation to workplace relations matters. My responsibilities include:- reviewing and providing advice to APS agencies on their draft enterprise agreements to ensure consistency with the government's bargaining policy;- contributing to the planning and implementation of Australian public sector workplace relations policies and objectives;- conducting research on complex workplace relations issues;- providing detailed advice, analysis and policy recommendations on developments and issues relating to workplace relations;- preparing correspondence such as submissions, briefs, technical reports, information papers, guidance material, and Ministerial representations;- developing and maintaining effective relationships with internal and external stakeholders;- researching, interpreting and applying legislation, including maintaining knowledge of relevant legislation;- representing the APSC in various inter-agency and external forums; and- assisting in the management of complex project work- producing written explanatory material and coordination of changes to legislative instruments

Brisbane, Australia

- Undertake a range of general payroll processing functions to establish and/or maintain accurate employee records- Maintain appropriate records and file documents in accordance with DHS record management protocols- Work with business units and individual employees to process salaries and entitlements- Assess payment and leave entitlements against eligibility criteria in line with legislation, policy and the DHS Enterprise Agreement- Maintain up to date knowledge of payroll related legislation, policy and processes- Investigate/calculate overpayments and arrange recovery of minor overpayments- Check payroll processing to ensure accuracy and compliance with audit requirements. Investigate and resolve any identified errors- Provide advice and assistance to managers, employees and the People Advisory Service (PAC) on payroll related matters- Liaise with internal and external stakeholders to address payroll related matters- Prepare and escalate pay processing related work requiring senior officer action and/or delegate approval- Contribute new ideas and identify opportunities to improve the efficiency of processing work, and implement appropriate changes Participate in payroll related project work as required

Canberra, Australia

The graduate program for DSS consists of two placements, each six months in duration. During my first placement I worked in the Labour Market Payments Policy Branch. The team I worked in was mainly responsible for administering the Parenting Payment policy. My tasks included:• Monitor social media and report on any campaigns regarding income support payments• Undertake policy research to underpin future and current policy development• Analyse and report on new policy proposals to ensure full impact of proposal is apparent• Prepare ministerial correspondence in response to queries from members of the public My second placement took place in the People Strategy and Planning Section of the People Branch. I worked in tasks which included HR data analysis and workforce planning. These included:•Supporting the development of the DSS Strategic Workforce Plan 2014-17•Undertaking data analysis using APS census data and SAP extracts•Providing administrative support for the Job Families Implementation Project•Coordinate the development of workforce planning communications materials, including the workforce planning intranet page•Complete ad-hoc tasks as required. Including extracting data reports from SAP

Brisbane, Australia

As a Claims Representative for WorkCover Qld I was responsible for gathering information from a variety of stakeholders in order to determine whether a claim was to be accepted. When accepting or denying claims I remained unprejudiced by stakeholder influence and made decisions based upon medical evidence and in line with the Workers Compensation and Rehabilitation Act 2003. My role involved legislation interpretation, liaising with medical and allied health professionals and advising employers and employees of their review rights and the reasons for decision. In this role I developed my time management skills, communication skills along with empathy and reasoning skills.

Brisbane, Australia

Throughout my role as a Claims Officer I was responsible for processing claims from lodgement to settlement, whilst ensuring customer satisfaction throughout the process. More specifically, my duties involved:• Investigating and determining circumstances, liability and validity of claims against the policy contract• Handling verbal and written requests from clients, other insurers, solicitors, repairers and any other interested parties.• Seeking recovery from both individuals and or insurance companies, using strong negotiation skills to get to the best outcome for both parties.• Liaising with registered service agents, auctioneers and transport companies• Drafting correspondence for a wide variety of stakeholders e.g. letters of demand.• Appointment of expert service providers to facilitate claim resolution when necessary• Issuing payments and maintaining reserves

Brisbane, Australia

As an Underwriter I was responsible for managing the underwriting process to quote, bind and administer heavy motor insurance for non fleet clients. My duties included:• Obtaining and checking all documentation required to begin new contracts• Endorsing changes and arranging renewals of existing contracts• Input and maintenance of client records within the BAIS software system• Liaison and relationship building with broker clients, direct clients, other insurers and premium funders. • Completing quote and activity reports.• Debtor control• Conducting training of new staff on policies and underwriting procedures

Bachelor Of Business, Human Resource Management (With Distinction)

Diploma Of Government

Bachelor Of Science, Psychology, 5.85