Luke Bladon Email & Phone Number

Harlow, Gb

London, England, United Kingdom

London, England, United Kingdom

In this role, I had to ensure that responsibilities were completed at a high standard such as, acting as a first point of contact for phone calls. I had to ensure that all service requests received were recorded in a ticket logging system, prioritised and processed in accordance with business impact.Handled support tickets with software and hardware vendors evaluated, determined root cause, collaborated with internal & external technical support to ensure problem had been resolved.Provided onsite installation of devices, upgrades, updates, repairs & planned maintenance. Configured and turned networking equipment and overall computer network, both ethernet and Wi-Fi.Set up computer networks (servers, access point, routers & switches) for clients.Frequent travel around client venue and sites. Updating technical documentation. Support bespoke ticketing systems and access control hardware.

Camden

At Warren Evans, we had to maintain a database and track updates. As we worked with different user interfaces, we had to adapt to each situation differently. The IT department was crucial for the companies running smoothly on a daily basis, on which we had to maintain a high degree of customer service for all support enquirers. We needed, I provided with other employers with basic in house training in MS Office applications (Word, Excel, Outlook and Powerpoint.) On many occasions, I had to arrange for external technical support.In addition to these service desk functions, I also complete routine processes and checklists to proactively monitor system health and availability. These Include Systematic PC’s health checks to ensure each computer is checked in a 3 month cycle.Monitoring antivirus console.Backup tape loading and tape storage. Active Directory knowledge (Creating user accounts, reset passwords, create groups etc)

East Sussex

As a manager I had to ensure all jobs where up to high standard. Organisation of the vans to go on different jobs daily. Making sure all health and safety checks were up to date. I also spent days helping out, if we were short staffed to ensure there were no disappointment customers. We had alot of business via social media & leafleting.

Foundation Degree, Digital Communication And Media/Multimedia, 2.1

Activities and Societies: Programmes I can use: Adobe Photoshop Microsoft Word Pages Adobe Illustrator Microsoft Excel Keynote Final Cut.

Foundation Degree

Activities and Societies: Basketball & Tennis Club