Luke Pierce Email & Phone Number

Woburn Sands, England, United Kingdom

I have spent 10 years working within the school travel industry. I currently work for inspiresport/Inspireski, part of the Destination sports group where I work with UK and international schools.

Oxford, England, United Kingdom

Providing data & market intel to understand and approach international schools.Responsible for actively targeting all commercial companies actively selling to schools both in the UK and abroad.

London, United Kingdom

Responsible for exceeding all quarterly and annual targets, proactively sourcing and securing sales with new clients in addition to maintaining productive relationship with existing contactsLeading the relationship management, revenue retention, identification of areas of growth and overall customer satisfaction.Working directly with the Head of ski and sport and the Managing Director to formulate the corporate sales strategyKey Achievements:Played a key role in the growth in revenue increasing the sales fourfold.Led the first international conferences with all major international school committees, establishing Club Europe as a major operator for international schools.Introduced social media to the business and provided robust management to all platforms in collaboration with the Marketing department.

London, United Kingdom

Accountable for maintaining and growing relationships with clients, while achieving all assigned sales and profit growth goalsDeveloping a focus on international schools representing high value, less seasonal, strategic growth opportunities, with responsibility for managing the operational needs of schools while in resortLeading all aspects of the sales process including collaborating with other team members to facilitate solution development and proposal deliveryManaging client satisfaction and service delivery levels, proactively anticipating potential service issuesLiaising with the marketing dept. to ensure maximum impact is realised by various online campaigns and social media platformsResponsible for generating new sales opportunities in both domestic and international markets via recommendations, enquiries, new sales pitches and strategyKey Achievements:Consistently exceeded sales targets year on year; +28% in 2011, +10% in 2012 & +55% in 2013Secured promotion at close of 2013 to position as UK Senior Sales Account Manager & Head of International School Sales

London, United Kingdom

Accountable for maintaining and growing relationships with clients, while achieving all assigned sales and profit growth goalsDeveloping a focus on international schools representing high value, less seasonal, strategic growth opportunities, with responsibility for managing the operational needs of schools while in resort• Leading all aspects of the sales process including collaborating with other team members to facilitate solution development and proposal deliveryManaging client satisfaction and service delivery levels, proactively anticipating potential service issuesLiaising with the marketing dept. to ensure maximum impact is realised by various online campaigns and social media platformsResponsible for generating new sales opportunities in both domestic and international markets via recommendations, enquiries, new sales pitches and strategyKey Achievements:Consistently exceeded sales targets year on yearSecured promotion at close of 2013 to position as Senior Sales Account Manager for International School Sales.

Tanzania

Representing the Economist conducting high level interviews with top politicians and business leaders in order to sell advertising which would fund the production of branding reportsResponsible for formulating a smart networking strategy to successfully approach and penetrate the top political and business arenas of the countryKey Achievements:Personally recruited and managed the Tanzania sales and editorial team, training all members of the team before evaluating performance and recommending action to Head OfficeAchieved position of Director within 14 months of joining the media sales industryDelivered a 4 page branding report, incl. €240,000 worth of advertising, which featured interviews with the Prime Minister and all main government ministers

Kenya And Mozambique

Working on behalf of the Wall Street Journal and the New York Times to produce detailed branding reports and effectively sell advertising to boost foreign direct investmentKey Achievements:Successfully announced Mozambique to an international audience, showcasing the wealth of opportunities available to the tourism industry within the countryDelivered a 5 page branding report for the Wall Street Journal, incl. $560,000 worth of advertising, which showcased Kenya as a hub for ICT and tourism investment opportunities within East Africa

Vale Do Lobo, Algarve

Responsible for the allocation of marketing budget across a wide selection of print mediums, promotional events and online publicityHandling all media relations incl. maintaining an ongoing programme of radio interviews, press releases and press visits to the club to ensure a high level of visibility across all mediaKey Achievements:Successfully increased membership base by 18% within short and medium term plansEffectively grew sales of merchandise within both the golf and health club areasDeveloped and increased group business usage incl. local businesses and overseas sports team visits across all aspects of the club

Faro Area, Portugal

Dealt with all high profile medical cases including deaths, car accidents and assaults.Required to liaise between the insurance companies and the hospitals in both Portuguese and English.Ensured all clients received excellent customer service and resolved problem issues with efficiency and sensitivity. Followed up with all incidents to ensure guests welfare.Worked with reps, team managers and senior guest service managers as well as the administration team to ensure the success of the company.

Algarve, Cyprus, Austria And Italy

Portugal’s top excursion sales representative for 4 years running.Excelled within customer service and excellent communication skills.Dealt with many different situations and needed to be able to think on my feetSet up new resort from start to finish, including the excursion programme, health and safety checks on all accommodation, excursion venues plus overall resort operations.

Norway

Set up new resort from start to finish including; the excursion programme, health and safety checks on all accommodation, excursion venues plus overall resort operations.Responsible for 50 guests a week into the resort of Hemsedal.

European Destinations

Holiday representative - Thomas Cook / JMC Portugal’s top excursion sales representative

Higher National Diploma(Hnd), Leisure Studies, Distinction (Highest Grade)

Activities and Societies: Tennis team, Squash team, Ski and snowboard society Gradulated from the HND with distinction which gained me.

Bachelor'S Degree (Hons), Leisure And Tourism Management

Activities and Societies: Tennis Team, squash team, ski team. Completed my degree in one year including a dissertation on the benefits.

Advanced General National Vocational Qualification (Agnvq), Leisure & Tourism, Distinction

Activities and Societies: Tennis, Squash, Skiing teams 3 great years studying at Aylesbury College of further education graduating.

Igcse

Activities and Societies: Member of the tennis team Member of the debating society