Luke Pullicino Email & Phone Number

• Oversee CI/CD pipeline for production deploys.(Jenkins, Github Actions)
• Develop and improve our monitoring and alerting systems.(Prometheus, Grafana Stack, Cloudwatch)
• Configuration of services on AWS, Digital Ocean and other cloud providers
• Choose and recommend suitable tools and technologies.
• Engage in communications across all relevant departments of the organization.

• Deploy software to development, staging and live environments.
• Contribute to and enhance current CI/CD pipelines to improve efficiency(Jenkins, Gitlab)
• Implementing and maintaining monitoring systems(Prometheus, Grafana, Cloudwatch)
• Configuration of services on AWS and other cloud providers
• Configure Infrastructure as code with Terraform
• Working with the development team and QA to debug any issues

• Building and maintaining a distributed infrastructure which is resilient, secure and scalable(Kubernetes, AWS)
• Troubleshooting issues across the entire stack: hardware, software, application and network.
• Working closely with the Developer teams and making sure changes are continuously being built, tested, and deployed(Microservices, Wordpress)
• Standardization efforts across multiple disciplines and services
• Automating the boring stuff with Jenkins and Ansible
• Managing timely resolution of all critical and/or complex problems meeting SLA requirements

• Investigating and dealing with any issues that might arise and serve as a contact point for internalteams, ensuring issues gets resolved asap, and providing communication back to stakeholders.
• Continuously strive to improve sysadmin applications, tools and processes
• Taking part in deployment releases of systems
• Providing support following standard operating procedures and directly help to tweak suchprocedures.
• Identifying recurring issues and escalate appropriately for permanent resolution.
• Maintenance of the infrastructure and monitoring system

• Providing first line troubleshooting and information gathering.
• Managing incidents during critical issues and serve as a contact point for internal teams, ensuringissue resolution, and providing communication back to stakeholders.
• Working together with the Sys Admins to drive improvements in NOC applications and tools.
• Providing quality support following standard operating procedures and directly help to tweak suchprocedures.
• Communicating clearly and professionally with all stakeholders.
• Identifying recurring issues and escalate appropriately for permanent resolution.

• Responsible for the resolution of hardware issues, deployment of new systems, reinstallation of operating systems as required, as well as ad-hoc support requests, including liaising with co-location customers
• Identify and troubleshoot hardware failures on servers including the replacement of failed hardware components.Troubleshooting, configuration and replacement of network devices such as switches and firewalls.
• Facilities provisioning (installing racks, hardware, setting up power, installing Ethernet, fibre and console cabling, remote power and KVM).
• Utilise internal monitoring software and internal ticketing system to provide customer support.

• Ensure customer satisfaction by performing various tasks within our restaurants including preparation, production, cleaning and counter service in according to McDonald’s standards.

• First line support and hands-on request handling using the SpiceWorks ticketing systems tosupport employees
• Monitoring and trouble shooting of the network infrastructure
• Providing technical Support over the phone or on-site.
• Setting up new employee hardware or make changes to the infrastructure as requested.

• First line support and hands-on request handling using the SpiceWorks ticketing systems tosupport employees
• Monitoring and trouble shooting of the network infrastructure
• Providing technical Support over the phone or on-site.
• Setting up new employee hardware or make changes to the infrastructure as requested.

Bachelor Of Science (Honours), Computer Networks

Mcast-Btec Higher National Diploma In Computing (Ict Systems Support), Information Technology