Luke Pullicino Email & Phone Number

▪ Oversee CI/CD pipeline for production deploys.(Jenkins, Github Actions)▪ Develop and improve our monitoring and alerting systems.(Prometheus, Grafana Stack, Cloudwatch)▪ Configuration of services on AWS, Digital Ocean and other cloud providers▪ Choose and recommend suitable tools and technologies.▪ Engage in communications across all relevant departments of the organization.

▪ Deploy software to development, staging and live environments.▪ Contribute to and enhance current CI/CD pipelines to improve efficiency(Jenkins, Gitlab)▪ Implementing and maintaining monitoring systems(Prometheus, Grafana, Cloudwatch)▪ Configuration of services on AWS and other cloud providers▪ Configure Infrastructure as code with Terraform▪ Working with the development team and QA to debug any issues▪ Management of cloud infra deployed on containers (AWS ECS, Fargate, Docker and Kubernetes)

▪ Building and maintaining a distributed infrastructure which is resilient, secure and scalable(Kubernetes, AWS)▪ Troubleshooting issues across the entire stack: hardware, software, application and network.▪ Working closely with the Developer teams and making sure changes are continuously being built, tested, and deployed(Microservices, Wordpress)▪ Standardization efforts across multiple disciplines and services▪ Automating the boring stuff with Jenkins and Ansible▪ Managing timely resolution of all critical and/or complex problems meeting SLA requirements▪ Develop, configure and optimise monitoring system (Grafana, Prometheus)▪ Documentation of Services and knowledge sharing on a centralised platform (DAUX)▪ Serving as an escalation point from NOC

▪ Investigating and dealing with any issues that might arise and serve as a contact point for internalteams, ensuring issues gets resolved asap, and providing communication back to stakeholders.▪ Continuously strive to improve sysadmin applications, tools and processes▪ Taking part in deployment releases of systems▪ Providing support following standard operating procedures and directly help to tweak suchprocedures.▪ Identifying recurring issues and escalate appropriately for permanent resolution.▪ Maintenance of the infrastructure and monitoring system

▪ Providing first line troubleshooting and information gathering.▪ Managing incidents during critical issues and serve as a contact point for internal teams, ensuringissue resolution, and providing communication back to stakeholders.▪ Working together with the Sys Admins to drive improvements in NOC applications and tools.▪ Providing quality support following standard operating procedures and directly help to tweak suchprocedures.▪ Communicating clearly and professionally with all stakeholders.▪ Identifying recurring issues and escalate appropriately for permanent resolution.▪ Renewing and keeping up-to-date all company's assets

▪ Responsible for the resolution of hardware issues, deployment of new systems, reinstallation of operating systems as required, as well as ad-hoc support requests, including liaising with co-location customers▪ Identify and troubleshoot hardware failures on servers including the replacement of failed hardware components.Troubleshooting, configuration and replacement of network devices such as switches and firewalls.▪ Facilities provisioning (installing racks, hardware, setting up power, installing Ethernet, fibre and console cabling, remote power and KVM).▪ Utilise internal monitoring software and internal ticketing system to provide customer support.

▪ Ensure customer satisfaction by performing various tasks within our restaurants including preparation, production, cleaning and counter service in according to McDonald’s standards.

▪ First line support and hands-on request handling using the SpiceWorks ticketing systems tosupport employees▪ Monitoring and trouble shooting of the network infrastructure▪ Providing technical Support over the phone or on-site.▪ Setting up new employee hardware or make changes to the infrastructure as requested.

▪ First line support and hands-on request handling using the SpiceWorks ticketing systems tosupport employees▪ Monitoring and trouble shooting of the network infrastructure▪ Providing technical Support over the phone or on-site.▪ Setting up new employee hardware or make changes to the infrastructure as requested.

Bachelor Of Science (Honours), Computer Networks

Mcast-Btec Higher National Diploma In Computing (Ict Systems Support), Information Technology