Luke Putnam Email & Phone Number

• Implement policies and procedures globally for consistency and maximization of operational processes as team lead for North and South America.• Provide consultative, strategic and decision making support globally to cross country and matrixed teams involved in plan execution and resource allocation.• Develop action plans that guide and support organizational goals through process redesigns and best practices including coordination of policy, procedures, training, governance and accountability.• Improve data integrity through quality improvement initiatives.• Analyze consolidated customer feedback mechanisms and provide results to senior leadership.• Manage and resolve executive, escalated complaints to improve customer relations.• Spearhead employee engagement initiatives, diversity and inclusion events, and coordinate community involvement to create and maintain a work environment with high employee morale and productivity.• Responsible for setting, reporting and management of $5.9 million budget for global team.• Drive system enhancement, delivery and growth.• Communicate cross functionally across all levels of the organization resulting in the ability to foster collaboration, influence others and ensure strong partnerships.• Coordinate internal audit and external, data collection and reporting per company policy.• Develop Public Relations and Marketing materials including team slogan, brand, and intranet site.

Atlanta, Ga

• Acted as the trusted advisor for the Chief Customer Officer (CCO) while balancing the competing initiatives of both internal and external stakeholders to influence team strategies and goals. • Assisted in development of a newly formed team structure including organizational charts, staffing, and qualified candidate selection to promote best use of personnel to achieve company goals.• Planned and executed all phases of global executive leadership summits including agendas, hotel negotiations, transportation, teambuilding activities, dinners and guest speakers.• Managed timelines, relationships, tasks, resources, and deliverables while communicating and interacting professionally across multiple domains.• Organized and arranged successful keynote speaking presentations, thought leader roles, and panel participation at numerous summits globally. • Collaborated with staff and senior leadership to ensure assigned practices achieved operational and financial objectives within the company’s mission, vision and values.• Assisted in development of plans for the improvement of present programs and services to meet the changing needs of the client population including development of new technology.• Developed professional and personal relationships that engendered trust and respect.

Atlanta, Ga

• Experienced at managing, controlling, and maintaining Executive calendars, meetings, and reports.• Collaborated with senior leadership to promote proactive personal education and employee growth.• Successfully planned, organized, and facilitated offsite meetings and events.• Coordinated travel plans for 15+ employees as well as process expense reports.• Traveled with executives overseeing planning, preparation, and deliverables.• Attended meetings on behalf of executives while communicating responses, updates and requests. • Developed presentations for executives accounting for accuracy, thoroughness and appropriateness.• Worked closely monitoring contracts and acquisition of vendors and consultants.

Palmetto, Ga

• Served as Chief of Staff, creating bilingual customer experience surveys to secure inclusion of the customer perspective and coordination with the respective regulatory bodies. • Developed employee performance evaluation program, analyzed results and delivered findings to ensure successful performance and opportunities for improvement to meet company’s mission, vision and values.• Conducted cost benefit analysis for consolidation and growth of Palmetto Health Council clinics across multiple sites in Georgia.• Served as compliance representative ensuring office standards were maintained and communicated to leadership. Escalated issues as appropriate.

Atlanta, Ga

• Maintained a professional demeanor and demonstrated high levels of social etiquette.• Described menu items and specials in detail, provided recommendations when requested, handled cash, bussed tables, inputted orders, and delivered food at an upscale French restaurant.

Sioux Falls, South Dakota

• Promoted, registered, and assisted with selection of fitness memberships, personal training, and massage therapy appointments.• Increased new member enrollment by 150 individuals each month and directed tours of the 35,000 square foot facility.

Sioux Falls, Sd

• Assisted the operating room pharmaceutical department with stocking anesthesia surgical trays, filing orders, tubing medications, and checking for outdated medications.• Shadowed orthopedic, neuro, and ear nose and throat surgeons in the operating room.

Sioux Falls, South Dakota

• Assisted patients with activities of daily living for pre and post operation in the Surgical Trauma Unit, employing 120 staff members and sixty patient beds.• Elected one of twelve Unit Council members to govern and apply new initiatives to the unit to increase efficiency and quality of patient care.• Received outstanding employee ‘WOW Award’ and selected as the recipient of the 2011 Surgical Trauma Communications Award.

Master Of Public Health (Mph), Healthcare Management

Bachelor Of Science (B.S.), Chemistry, Psychology

Activities and Societies: Lambda Chi Alpha