Luke Quiroz Email & Phone Number

Dallas, Texas, United States

Dallas, Texas, United States

As a Senior Supply Chain Customer Support Analyst, I manage Hitachi's customer Cost of Ownership program. Duties include customer cost negotiations, quotes, spare parts management and driving projects to reduce cost commitments.Primarily customer facing, I analyze, report, negotiate and ultimately close cost gaps in partnership with customer commodity management and account teams. By utilizing a mix of face to face and virtual meetings, I clearly communicate the company’s position regarding contractual commitments and negotiate cost road maps.• Manage Customer Cost Control Program • Facilitate meetings with Key Account Customers to close cost and supply chain related issues.• Customer RFQs and Cost Negotiations of sustaining spare parts and ECN related part replacement.• Drive spares cost reduction projects to reduce customer’s Total Cost of Ownership.• Provide direct upstream communications and analytical support to Senior Managers, Directors, and GM.• Collaborate with all supply chain departments to resolve supply chain issues such as inventory constraints, reducing cost of goods procurement and slow inventory turns.• Maintain communication with Hitachi’s key international supplier in Japan, sister Hitachi locations in Asia, and customer Commodity Management teams.• Provide key strategic planning to drive change and efficiencies within the Supply Chain Operations.• Manage all sales cost related functions including pricing models for various customers.Key Accomplishments• Developed Spotfire analysis to increase inventory visibility across multiple locations including customer site, storage depots, and emergency stock. Analysis utilizes dashboard system with a single point of reference when analyzing inventory availability.• Reduced several million dollars of inventory by analyzing dead stock and developing pricing models to propose sales to customers.• Reduced after-hours escalations by providing timely and accurate responses to customers.

Dallas, Texas

As a Supply Chain Customer Service Representative for Hitachi Semiconductor Equipment Division, I provide global spare parts support to customers and Hitachi personnel.- Quotes & Order Processing- General Customer Service- On Call 24/7 Customer Support- Domestic and International Shipment Processing- Facilitation of Interdepartmental and Customer Meetings- SAP / Sharepoint

Vacaville, California

Optimized warehouse operations by developing new processes for receiving raw materials, finished product, equipment utilization, inventory management, and shipping. Oversaw and planned the layout, product flow, and product handling systems. Evaluated and recommended new equipment purchases. Defined and implemented KPIs to ensure labor efficiency and cost reductions. ISO9001:2008 implementation team member responsible for planning, procedure writing, and internal audits.- Enterprise IQ ERP System- JIT Shipping, drop shipments, and customer inventory management- Import and Export- ISO9001:2008 Internal Auditor- Forklift Safety Trainerwww.masterplastics.com

Formerly known as Soccer Nation. Oversaw day to day club operations, human resources, risk management, security, and league operations during the business startup and growth stages.Achieved profitability after four quarters by developing a successful business model concentrating efforts on policies, procedures, staff training, and program developments. Overcame challenges of rapid customer growth by improving customer communication, expanded social media presence, streamlining registration processes, and improving relations with community soccer organizations.- Pro Shop product research, sales forecasting, and purchasing.- Community outreach- Bid and contract reviews- Purchasing proposals and capital acquisitions- Team building, mentoring and empowering employees.

Sacramento, California

Handled general customer service needs of prospective and existing clients. While meeting new business sales forecasts, my team exceeded an annual customer retention goal of 95%. Initiated carrier/agency co-op marketing programs generating new income streams while maintaining low customer acquisition costs.- Quotes, Underwriting, and Policy Issuance- Account rounding and lead generation- Customer service and account management- Insurance coverage reviews

Redlands, Ca

Hub International formerly Davis and Graeber Insurance Services, Inc.Licensed Property and Casualty Insurance Agent responsible for new business production and customer service. - Quotes, Underwriting, and Policy Issuance- Account rounding and lead generation- Marketing campaign development, implementation, and analysis- Customer service and account management- Insurance coverage reviews- Home and fire hazard inspections- Additional Positions (1997-2001); Personal Lines Account Coordinator/Personal Lines Assistant