• Lead and manage large multi cultural teams to drive sales, engage team members and influence stakeholders.• Interviewed, recruited and coached new team members, engendered engagement via inductions. Incentivised tasks based on performance which has led to an increase in restaurant sales.• Demonstrated resilience and ability to upsell products, consistently meeting KPI’s set for adding more value to sales.• Achieve strict labour budgets and financial targets, by analysing data and adjusting labour costs to match restaurant sales.• Significantly improved negotiation skills, regularly converting customers from point of enquiry to sale.• Lead the business during periods of technological change to the business environment• Use of BI software to show labour forecast, budgeted revenue and external business indicators.

• Progressed to the management team in a short space of time through becoming responsible for complaint handling, training new team members in key competencies and demonstrating leadership skills.• Demonstrated an in-depth knowledge of key health and safety standards used within the industry.• Making efficient, effective and strong decisions when running the shift brief, delegating staff to roles with concise reasons whilst motivating the team to deliver targets• Experience of holding disciplinary hearings, investigations, note taking and suspensions.

• Work closely with asylum seekers living in Newcastle, produced, directed and edited a documentary on the charity• Demonstrated a shared vision for the project, communicating decisions with integrity.• Producing work to strict deadlines across a three month period, following the four phases of the project life cycle, initiation, planning, execution and monitoring.• Creating risk assessments, project scheduling and cost control to increase chances of project effectiveness whilst maintaining quality management standards.• Strong telephone and letter writing skills

Provided help for students with educational difficulties, co-ordinated school events such as open days, supervised the progress of students throughout their time at school