•Executed in-house inventory consolidation, reducing the need for IT equipment purchases •Fulfilled equipment requests in a timely manner that lead to fewer wait times •Updated databases with changes in ownership of hardware to ensure clarity among colleagues •Organized IT assets, creating an efficient and well-structured environment

• Operated power equipment such as mowers, weedeaters, edgers, chainsaws, and trimmers• Practiced my attention to detail by securing all safety locks and latches on trailer• Maintained and repaired tools, equipment, and structures when needed • Made customers feel understood when requesting for a new task to be done• Collaborate with team throughout each day to meet established goals

• Gathered information from clients through descriptive questioning and active listening• Performed hardware replacements and upgrades to enhance client machine capabilities• Participated in groupthink about cases and subjects that had been recently escalated• Documented each ticket with assigned technician and comments about progress of the case• Organized cables and devices of testing workstations after every use