With over 15 years of customer-facing experience across retail, hospitality, and manufacturing industries, I bring a unique perspective in understanding the voice of the customer. My passion lies in building strong relationships - both internally with colleagues and externally with clients. I strive to provide value, deliver on commitments, and earn respect through tenacious problem-solving abilities. However, I also believe a bit of fun and positivity goes a long way in cultivating successful, sustainable partnerships.Key skills include:- Increase customer satisfaction and retention by working with them to understand their needs and challenges and then work collaboratively to solve them- Working with our internal teams to share the customer point of view in order to execute on world-class service.- Forging lasting partnerships by becoming a trusted advisor and advocateI'm adept at viewing organizations through a customer-centric lens to identify areas of opportunity. I thrive on fostering communicative, collaborative environments focused on consistent quality and innovation.
Listed skills include Recruiting, Human Resources, Training, Employee Relations, and 22 others.