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With over 15 years of customer-facing experience across retail, hospitality, and manufacturing industries, I bring a unique perspective in understanding the voice of the customer. My passion lies in building strong relationships - both internally with colleagues and externally with clients. I strive to provide value, deliver on commitments, and earn respect through tenacious problem-solving abilities. However, I also believe a bit of fun and positivity goes a long way in cultivating successful, sustainable partnerships.Key skills include:- Increase customer satisfaction and retention by working with them to understand their needs and challenges and then work collaboratively to solve them- Working with our internal teams to share the customer point of view in order to execute on world-class service.- Forging lasting partnerships by becoming a trusted advisor and advocateI'm adept at viewing organizations through a customer-centric lens to identify areas of opportunity. I thrive on fostering communicative, collaborative environments focused on consistent quality and innovation.
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Account ManagerNpc, Inc. May 2013 - PresentClaysburg, Pa, UsIn my current role, I collaborate with partners across print, mail, and distribution to architect end-to-end services tailored to each client's unique needs. With expertise spanning project scopes from small print runs to multimillion-piece mail campaigns, I provide consultative guidance to optimize complex workflows. My diverse industry experience includes:- Education: Selling turnkey solutions for printing/distributing testing and course materials with stringent quality standards- Healthcare: Selling HIPAA-compliant processes to seamlessly handle printing and mailing of sensitive patient communications- Financial Services: Partnered with organizations in the financial industry to deliver reliable solutions that meet the needs of an industry where integrity and accountability are of the utmost importance.- Technology: Integrate with high-volume, direct mail automation organizations for major software/hardware providers' marketing campaignsAs the largest federal print/mail contractor, our organization has built its reputation on a program-based approach, robust capabilities, and relentless commitment to customer satisfaction. I leverage these resources to deliver creative solutions to our clients' most complex operational challenges.My role centers around fostering longstanding partnerships, deeply understanding pain points, and crafting innovative ways to drive process improvements and cost savings. I thrive on the opportunity to solve our customers' toughest problems through technical mastery and strategic vision. -
Human Resources GeneralistNpc, Inc. May 2011 - May 2013Claysburg, Pa, UsAs a Human Resource Generalist, I worked with managers and employees across the organization. My responsibilities spanned the full employee life cycle, including talent acquisition, onboarding, employee relations, performance management, training and development, compensation and benefits administration, and compliance. -
Staffing SpecialistManpower Nov 2009 - May 2011Milwaukee, Wisconsin, UsAs a Staffing Specialist, I played an integral role in identifying and acquiring top talent to fulfill our clients' workforce needs across various industries. My responsibilities centered around full life-cycle recruiting, from sourcing and screening to interviewing, selecting, and onboarding candidates.Key responsibilities included:Talent Acquisition: - Partnered with clients to gain a deep understanding of their hiring needs, job requirements, and cultural fit- Developed and executed targeted sourcing strategies via job boards, social media, networking events, etc.- Conducted preliminary screens and behavioral-based interviews to evaluate candidate qualificationsClient Management:- Built and maintained positive relationships with clients, serving as their trusted recruitment advisor- Coordinated with client managers to arrange interviews and ensured a smooth hiring processCompliance & Onboarding:- Conducted thorough background checks and verification of credentials as required by clients- Ensured all new hire paperwork was completed accurately and promptly- Coordinated new employee orientation, training, and knowledge transfer activities -
Assistant Store ManagerKohl'S Department Stores Feb 2009 - Nov 2009Menomonee Falls, Wisconsin, UsAs an Assistant Store Manager, I played a vital role in driving operational excellence and delivering an outstanding shopping experience. With a focus on leadership, customer service, visual merchandising, and inventory management, my responsibilities included:Store Operations:- Supervised and mentored a team of associates within the hardlines section of the store- Coordinated daily operations including merchandise presentation, fitting room operations, and store recovery- Ensured adherence to company policies and procedures while maintaining sales goalsCustomer Service:- Championed a customer-centric culture focused on building loyalty and maximizing sales- Handled customer inquiries, requests, and conflict resolution with poise and professionalism -
Human Resources InternPenn State University Oct 2008 - Dec 2008University Park, Pa, UsReported to training office on a daily basis.Worked on two training programs that will be implemented at the university.Uses of Social NetworkingEffective Communication in the Workplace
Luke Sackandy Skills
Luke Sackandy Education Details
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Penn State UniversityLabor Studies And Employment Relations -
Learning @ Morning BrewBusiness Analytics Accelerator -
Altoona Area High School
Frequently Asked Questions about Luke Sackandy
What company does Luke Sackandy work for?
Luke Sackandy works for Npc, Inc.
What is Luke Sackandy's role at the current company?
Luke Sackandy's current role is Business Development at NPC, Inc..
What is Luke Sackandy's email address?
Luke Sackandy's email address is ls****@****ail.com
What is Luke Sackandy's direct phone number?
Luke Sackandy's direct phone number is +181493*****
What schools did Luke Sackandy attend?
Luke Sackandy attended Penn State University, Learning @ Morning Brew, Altoona Area High School.
What are some of Luke Sackandy's interests?
Luke Sackandy has interest in Technology, Golf, Craft Beer, Hockey.
What skills is Luke Sackandy known for?
Luke Sackandy has skills like Recruiting, Human Resources, Training, Employee Relations, Hiring, Strategic Planning, Management, Marketing, Account Management, Talent Acquisition, Customer Service, Leadership.
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