Strategic Customer Success Manager
CurrentFast paced start-up using Data and AI to help customers manage their +$100M in spend-Relationship owner for post-sale Strategic and Partner accounts including technical onboarding and lifecycle account management- Revenue management: ownership of client renewals, revenue and feature expansion, churn mitigation through needs-based advisement, proactive renewal outreach/discovery- Build customer relationships and be a trusted advisor for C and Director levels- Product guru: technical platform expert, tailored recommendations based on client need- Customer Advocate: cross-functional support and communication ownership to drive a customer-centric approach to new features and services, escalation of customer needs to internal teams- Internal voice of the customer to inform product decisions to maximize value for my clients