Luke Sohl Email & Phone Number

In my present role, I connect with clients, clearly define fitness goals, and develop action plans to accomplished desired outcomes. I specify fitness and nutrition programs to the preferences of my clients while still balancing the need to attain results. Other duties and achievements entail:• Analyzed data, interpreted results, and presented information to clients about achievements and goals.• Crafted weekly and quarterly reports to clearly demonstrate client progress with quantifiable information.• Exhibit the ability to handle receivables, improve cash flow, and capture revenue targets.• Establish and strengthen client relationships directly leading to repeat and referral business.• Analyzed weigh loss charts, offered insights, and assisted with 12 lbs. to 24 lbs. average weight loss for clients.• Helped 400+ clients transform health via weight loss protocols and strength training.• Converted $200K+ fitness coaching programs, to date.

Oakland, Ca

While in this role, I managed a portfolio of accounts for companies in different lines of business. I communicated with clients to define needs, offered options, and generated content to propelled results, resolved issues, and perhaps most importantly, entertained viewers. In addition, I focused creative teams on achieving the vision while delivering innovative marketing assets. Other responsibilities and accomplishments entailed:• Managed client expectations, defined project milestones, and ensured creative teams met deadlines.• Demonstrated the ability to steer client projects in a cross-functional manner.• Exhibited the capacity to manage multiple clients projects at various stages of completion simultaneously.

Fremont, Ca

At this point in my career, I provided strong leadership by architecting logistical solutions for fleet management. I strived for continuous improvement by assessing processes, identifying issues, and presenting recommendations to streamline operations. In addition, I ensured loaners were offered to customers. Other duties and achievements entailed:• Assisted assigning service loaners to clients waiting for vehicles to be repaired.• Exhibited the ability to succeed in a fast-paced environment while achieving customer success.

While in this client-facing position, I greeted patrons, determined vehicle needs, and offered an array of options within the Tesla line. I outlined amenities, highlighted advantages over the competition, and went with customers on test drives. I was credited for always offering high levels of customer care throughout the process. Other responsibilities and accomplishments entailed:• Introduced customers to the finance department for purchase or lease options.• Maintained expansive knowledge regarding the Tesla fleet, operation, and performance.• Trained and coached team members on proven methods to achieve client satisfaction.

Palo Alto, Ca

In this position, I utilized my quantitative and qualitative skills to assess data and generate strategies of action. I also developed ideas based on feedback from customers through the ownership journey. Subsequently, I presented these ideas to management for further discussion. Other duties and achievements entailed:• Performed customer sentiment analysis, tracked key customer insight metrics, and developed solutions.• Utilized Salesforce when tracking all data; exhibited strong organizational skills managing information.• Facilitated the transition from Excel to Tableau thereby enhancing data analysis capabilities.

Palo Alto, Ca

Proactively formed positive relationships with current and potential customers, answered questions, and resolved concerns. Escalated matters that needed review by management. Utilized passion for the client journey to expand brand loyalty.• Exhibited the ability to execute in a self-directed manner or contribute to team success.• Maintained knowledge and insights regarding the EV market as well as the automotive industry as a whole.• Created training procedures for handling customer escalations, promoting cross department productivity and efficiency. • Interfaced with administrative teams to provide fast customer solutions, developing a deep understanding of cross department collaboration.• Managed customer expectations over the phone, neutralizing escalations and ownership concerns.

Bellevue, Wa

• Educated prospects on the advantages of electric transport• Took reservations for Tesla cars, Model S and X• Assisted with test drive marketing events

Greater Seattle Area

• Investigated client needs through fact finding interviews• Provided expert financial planning guidance for retirement and loss prevention• Demonstrated financial solutions with charts and visualizations

Greater Seattle Area

• Provided discussion group and exam prep for 150-200 Financial Accounting students• Tutored students privately

Kirkland, Wa

• Increased revenue 40% year over year, grossing $235,000 in total• Managed cost tracking, contribution margin analysis, budget projections• Recruited and managed over a dozen employees, train marketers and painters• Created pay structures and incentive plans• Rookie of the Year, Manager of the Year, Century Club and President's Club awards for excellent performance

• Marketing Coordination: Cold-called neighborhoods, trained marketers, scheduled painting estimates• Production Management: Trained painting crews, handled customer issues and delivered equipment

Ba, Business Administration/Accounting

Foster School Of Business B.A, Business Administration; Accounting

Associate Of Arts (Aa)

Education record

High School Diploma