Luke Reed Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

As an Account Executive/Full Desk Recruiter with Optomi, I specialize in direct-hire and help companies accelerate growth by delivering highly qualified, culturally-aligned talent to fuel business-critical technology initiatives. I have worked both sides of the desk which gives me a unique perspective and understanding of my client’s company culture and project requirements. Our delivery teams are aligned to 7 key areas of technology: Business Optimization, Software Engineering, Cloud & Infrastructure, Cyber Security, Data Modernization, SaaS, and Emerging Tech...making us a leader in the tech talent industry. We’re one of the fastest-growing firms (recognized by SIA and Inc 5000) with the skillset-focused support our clients need to achieve success. Founded on a passion for giving back, we’re always striving to positively impact our consultants, clients, and communities. We are purpose-driven.optomi.com | optomiservices.com

Boston, Ma, Us

• Capitalizes morning stand-ups, end-of-day updates, and bi-weekly meetings to ensure optimal communication between other leaders, management, my team, and Account Executives for maximum proficiency and delivery of client resources • Collaborates with Account Executives and hiring managers to identify key position requirements and relative skillsets to ensure top talent placements • Leads the entire recruitment cycle from initial sourcing, qualification screenings, relationship building, interview prep, onboarding, and ongoing employee relationship maintenance • Conducts extensive and precise talent research through a multitude of mediums, sourcing candidates across the United States• Understanding of tools such as SQL, Python, Tableau, Ubuntu, Agile, Azure, AWS, Linux/Unix, UX/UI, Salesforce, and ServiceNow

St. Louis, Missouri, Us

• Recognized by senior management for exceptional performance and promoted to leadership position (ABM) during Management Trainee experience• Trained Service Agents, Management Trainees, and Management Assistants on overall branch operations, including customer service and sales to exceed all business targets and company goals• Achieved two-time senior leader designation as top performer, qualifying for company’s regional “Elite Events” in recognition of outstanding sales performance• Managed branch operations and resources using team building strategies, resulting in greater efficiencies of overall branch performance• Improved overall customer experience and satisfaction scores in leadership role

St. Louis, Missouri, Us

• Successfully handled 200+ in-bound calls weekly related to customer accommodations, rental agreements, and customer satisfaction • Generated clientele through service calls along with face-to-face courtesy offerings with corporate business clients• Effectively maintained business relationships with local automotive accounts daily • Consistently in top 5% of protection product sales rankings for entire Southeast coast region• Promoted to high volume flagship branch office within four months • Appointed manager on duty and independently operated branch location

Charlotte, North Carolina, Us

• Established solid customer base and relationships• Sales targets consistently met through effective marketing and sales techniques • Exceeded credit card sales goals consecutively on a weekly basis• Trained new employees in financial transactions, sales, and marketing strategies• Recognized by management as exceptional in displaying and arranging merchandise, optimizing potential sales• Effectively modeled customer service principles, utilizing interpersonal communication skills with customers, co-workers, and management • Utilized digital based point-of-sale systems

• Effectively managed resources and inventory to deliver quality customer service• Coordinated financial transactions, menu development, end-of-day reports, and facility security • Created training procedures and coordinated onboarding process for all new hire employees • Resolved customer conflicts and issues by addressing unacceptable behaviors in a timely, appropriate manner