Luke Reed Email & Phone Number

Atlanta, GA, US

Atlanta, GA, US

As an Account Executive/Full Desk Recruiter with Optomi, I specialize in direct-hire and help companies accelerate growth by delivering highly qualified, culturally-aligned talent to fuel business-critical technology initiatives. I have worked both sides of the desk which gives me a unique perspective and understanding of my client’s company culture and.

Boston, MA, US

• Capitalizes morning stand-ups, end-of-day updates, and bi-weekly meetings to ensure optimal communication between other leaders, management, my team, and Account Executives for maximum proficiency and delivery of.
• Collaborates with Account Executives and hiring managers to identify key position requirements and relative skillsets to ensure top talent placements
• Leads the entire recruitment cycle from initial sourcing, qualification screenings, relationship building, interview prep, onboarding, and ongoing employee relationship maintenance
• Conducts extensive and precise talent research through a multitude of mediums, sourcing candidates across the United States
• Understanding of tools such as SQL, Python, Tableau, Ubuntu, Agile, Azure, AWS, Linux/Unix, UX/UI, Salesforce, and ServiceNow

St. Louis, Missouri, US

• Recognized by senior management for exceptional performance and promoted to leadership position (ABM) during Management Trainee experience
• Trained Service Agents, Management Trainees, and Management Assistants on overall branch operations, including customer service and sales to exceed all business targets and company goals
• Achieved two-time senior leader designation as top performer, qualifying for company’s regional “Elite Events” in recognition of outstanding sales performance
• Managed branch operations and resources using team building strategies, resulting in greater efficiencies of overall branch performance
• Improved overall customer experience and satisfaction scores in leadership role

St. Louis, Missouri, US

• Successfully handled 200+ in-bound calls weekly related to customer accommodations, rental agreements, and customer satisfaction
• Generated clientele through service calls along with face-to-face courtesy offerings with corporate business clients
• Effectively maintained business relationships with local automotive accounts daily
• Consistently in top 5% of protection product sales rankings for entire Southeast coast region
• Promoted to high volume flagship branch office within four months
• Appointed manager on duty and independently operated branch location

Charlotte, North Carolina, US

• Established solid customer base and relationships
• Sales targets consistently met through effective marketing and sales techniques
• Exceeded credit card sales goals consecutively on a weekly basis
• Trained new employees in financial transactions, sales, and marketing strategies
• Recognized by management as exceptional in displaying and arranging merchandise, optimizing potential sales
• Effectively modeled customer service principles, utilizing interpersonal communication skills with customers, co-workers, and management

• Effectively managed resources and inventory to deliver quality customer service
• Coordinated financial transactions, menu development, end-of-day reports, and facility security
• Created training procedures and coordinated onboarding process for all new hire employees
• Resolved customer conflicts and issues by addressing unacceptable behaviors in a timely, appropriate manner