My teams deliver and support software solutions for the betterment of Hyland Software's internal workings. We implement solutions both on platforms such as OnBase, Salesforce, Workday, Sitecore and through custom code development. We strive to provide exemplary customer service both during delivery of solutions and while supporting them.

* Consult with industry experts to identify possible avenues for future business applications.* Coordinate the activities of Marketing, Sales, and Development to provide software solutions geared towards addressing Human Resource related business functions.* Educate and support sales staff during the sales process by serving as Subject Matter Expert and providing product demonstrations for prospective and existing customers.* Present at customer and partner events for small to large (100+) audiences.* Direct technical resources and development staff for implementation of demonstration platforms, proofs of concept and base product platforms.

Responsible for managing and executing strategic project work in effort to improve, align and educate how we do business while also obtaining a greater personal understanding of how the company operates.

* Guided team members to ensure consistency in discovery and implementation of projects* Estimated project costs for prospective clients* Participated in cross departmental initiatives to improve internal business processes* Traveled with team members to assist in business process discovery sessions* Educated sales associates on best practices of implementation* Presented technical and non-technical content at Hyland conferences* Participated in extensive leadership training programs to strengthen leadership skills

* Conducted business process analysis for the implementation of ECM software* Focused requirements gathering on the true business need* Created requirements documentation to define the business requirements* Designed and implemented ECM workflow solutions based upon agreed upon requirements documentation * Created administration and end user guides specific to the solution* Conducted end user "Train the trainer" training to allow customer to expand solution training within the customer organization* Tested the implemented solution* Managed customer expectations for solution functionality versus budget and timeline

* Implemented improvement projects to improve cost, quality and/or throughput.* Evaluated processes to identify non*value added steps, inefficiencies in workflow, and cost savings.* Created workflow diagrams to understand process improvement opportunities and design.* Coordinated with departments to ensure projects were meeting all requirements.* Job objective of providing $150K per year in cost savings through process improvement strategies.* Reduced variable cost by $150k/yr in first year. * Provided continuous training to salary and hourly employees.* Researched new technologies and work with vendors for improvement projects.* Served as main IT contact in Citrix Terminal based aerospace manufacturing facility.* Software development using Visual Basic and SQL stored procedures.