I am a Premier Support Technician at Procore Technologies, where I work closely with our largest clients to help them achieve their technical goals and ensure a seamless Procore experience. With over 13 years of experience in the information technology and services industry, I have honed my skills in customer onboarding, technical troubleshooting, order management, and sales.In my role, I leverage my Procore certifications and proficiency in various tools and platforms, such as Zendesk, NetSuite, Bright Pattern, and Salesforce, to manage an Enterprise Book of Business, monitor and triage high-priority support cases, and provide proactive recommendations tailored to each client's needs. My focus is on building strong relationships, sharing best practices, and delivering best-in-class customer experiences.I am passionate about driving sustainable financial growth for businesses and always strive to exceed performance metrics. I hold a Bachelor's Degree in Media, Culture, and Communications from New York University and am eager to connect with like-minded professionals and explore new opportunities.
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