Luke S. Email and Phone Number
Luke S. work email
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Luke S. personal email
Luke S. phone numbers
I am a Premier Support Technician at Procore Technologies, where I work closely with our largest clients to help them achieve their technical goals and ensure a seamless Procore experience. With over 13 years of experience in the information technology and services industry, I have honed my skills in customer onboarding, technical troubleshooting, order management, and sales.In my role, I leverage my Procore certifications and proficiency in various tools and platforms, such as Zendesk, NetSuite, Bright Pattern, and Salesforce, to manage an Enterprise Book of Business, monitor and triage high-priority support cases, and provide proactive recommendations tailored to each client's needs. My focus is on building strong relationships, sharing best practices, and delivering best-in-class customer experiences.I am passionate about driving sustainable financial growth for businesses and always strive to exceed performance metrics. I hold a Bachelor's Degree in Media, Culture, and Communications from New York University and am eager to connect with like-minded professionals and explore new opportunities.
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Premier Support TechnicianProcore Technologies Jun 2024 - PresentCarpinteria, Ca, UsAs a Premier Support Technician at Procore, I work alongside our team to be the trusted technical advisors for our largest clients, helping them meet their technical goals and solve their most impactful issues. Together, we collaborate with our Enterprise Account Teams, Customer Support, API, Custom Solutions, and more to ensure our clients have a seamless experience with Procore’s platform.Our responsibilities include managing an Enterprise Book of Business, monitoring and triaging high-priority support cases, and presenting technical health reviews. We provide proactive recommendations tailored to each client’s business needs, helping them achieve their goals and enhancing their Procore experience.We focus on building strong relationships with Premier Power Users, understanding their top business priorities, and sharing best practices across teams.
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Customer Support RepresentativeProcore Technologies Sep 2022 - Jun 2024Carpinteria, Ca, UsI've honed my expertise in Procore's platform to support clients across various tools, efficiently addressing inquiries from diverse markets and ensuring superior customer experiences. My daily interactions span across departments, enhancing service quality, and I play a pivotal role in team dynamics and peer support, contributing to our collective success in meeting and surpassing key performance indicators.
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Order Management LeadEero Jan 2020 - Oct 2022San Francisco, California, UsLead a team across sales channels, driving performance and deliverables.Launched and managed international Order Management processes, enhancing global efficiency.Fostered relationships with B2B partners, addressing order inquiries, billing, shipments, and returns.Collaborated with Logistics and Supply Chain teams for streamlined order processing.Developed processes and tools, improving efficiency and productivity by 20%.Ensured SLAs were met, increasing customer satisfaction. -
Order Management Escalation TechEero Jan 2018 - 2020San Francisco, California, UsProcess warranty replacement orders and refundsProcess eero Secure Subscription cancellations and refundsManage eero.com and eero Secure Subscription discount codesIdentify and track trending order, returns, and billing issuesApprove OM escalations from T1 agentsReceived live OM call transfer to process RMA/Refund requestsInbound OM calls from end customersWork through OM tickets from end customersKept OM Knowledge Base articles up to date
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Store AdministratorApple 2008 - 2018Cupertino, California, UsAssisted leaders in maintaining schedules and budgets for efficient operations.Managed the onboarding process, enhancing new hire productivity.Organized events and operations, boosting customer engagement and satisfaction.Mentored new hires, improving team performance.Conducted training sessions, increasing customer loyalty.
Luke S. Skills
Luke S. Education Details
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New York UniversityCulture And Communications
Frequently Asked Questions about Luke S.
What company does Luke S. work for?
Luke S. works for Procore Technologies
What is Luke S.'s role at the current company?
Luke S.'s current role is ★ Construction Technology Expert | Procore Certified.
What is Luke S.'s email address?
Luke S.'s email address is lu****@****man.com
What is Luke S.'s direct phone number?
Luke S.'s direct phone number is +121289*****
What schools did Luke S. attend?
Luke S. attended New York University.
What are some of Luke S.'s interests?
Luke S. has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Science And Technology, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Luke S. known for?
Luke S. has skills like Real Estate, Sellers, Condos, Relocation, First Time Home Buyers, Investment Properties, Buyer Representation, Real Estate Transactions, Listings, Investors, Short Sales, Single Family Homes.
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