Luke S. Email & Phone Number

Carpinteria, Ca, Us

As a Premier Support Technician at Procore, I work alongside our team to be the trusted technical advisors for our largest clients, helping them meet their technical goals and solve their most impactful issues. Together, we collaborate with our Enterprise Account Teams, Customer Support, API, Custom Solutions, and more to ensure our clients have a seamless experience with Procore’s platform.Our responsibilities include managing an Enterprise Book of Business, monitoring and triaging high-priority support cases, and presenting technical health reviews. We provide proactive recommendations tailored to each client’s business needs, helping them achieve their goals and enhancing their Procore experience.We focus on building strong relationships with Premier Power Users, understanding their top business priorities, and sharing best practices across teams.

Carpinteria, Ca, Us

I've honed my expertise in Procore's platform to support clients across various tools, efficiently addressing inquiries from diverse markets and ensuring superior customer experiences. My daily interactions span across departments, enhancing service quality, and I play a pivotal role in team dynamics and peer support, contributing to our collective success in meeting and surpassing key performance indicators.

San Francisco, California, Us

Lead a team across sales channels, driving performance and deliverables.Launched and managed international Order Management processes, enhancing global efficiency.Fostered relationships with B2B partners, addressing order inquiries, billing, shipments, and returns.Collaborated with Logistics and Supply Chain teams for streamlined order processing.Developed processes and tools, improving efficiency and productivity by 20%.Ensured SLAs were met, increasing customer satisfaction.

San Francisco, California, Us

Process warranty replacement orders and refundsProcess eero Secure Subscription cancellations and refundsManage eero.com and eero Secure Subscription discount codesIdentify and track trending order, returns, and billing issuesApprove OM escalations from T1 agentsReceived live OM call transfer to process RMA/Refund requestsInbound OM calls from end customersWork through OM tickets from end customersKept OM Knowledge Base articles up to date

Cupertino, California, Us

Assisted leaders in maintaining schedules and budgets for efficient operations.Managed the onboarding process, enhancing new hire productivity.Organized events and operations, boosting customer engagement and satisfaction.Mentored new hires, improving team performance.Conducted training sessions, increasing customer loyalty.