A SUITE OF DIGITAL APPLICATIONS DESIGNED FOR ACTION SPORTS OPERATORSOur product suite is designed to amplify the customer experience at commercial parks, increase customer loyalty and per-visit-spend, and create additional revenue streams.

Leading the Zendesk Assist (Managed Services) program across the APAC region for the top tier of Zendesk customers. Focused on continual improvement, service rate optimisation, data and business insights.

https://klaylife.com/

* Head of global customer service teams with operations in Australia, USA, Singapore, South Africa, managing a team of 25-50 people. * Increased Customer Satisfaction KPI by up to 45% * Decreased 1st Response Time KPI by up to 50% * Introduced customer feedback program

* Developed CRM automation program * Created segmented customer groups & personalised communication * Created data reporting dashboards and delivered BU insights * Drove product development & feature enhancements * Managed social media products & campaigns across multiple brands * Active role in ecommerce re-platform project: Magento > Demandware

Amplification of offline marketing activities through digital channelsBranded Content Production - video and photographic content for web, TV and print + music licensing Social Media / Community Management Built communities through content sharing, promotional activities & paid promotion across key channels: Facebook - Growth of 1.3m+ across Asia Pacific, with key focus on Australia 400k & New Zealand 90k Twitter - Launched multiple country profiles gaining 40k+ followers by engaging in organic, and paid promotions YouTube - Produced original video content which has gained 1m+ views Instagram - Optimized content for sharing – contributing to 164k global followers Website Management - Management of web content in 8 countries, and 4 languages Web Development - Drafting wire frames and creating briefs for promotional websites SEM - Optimization of Google Ad Words campaigns SEO – Content creation geared towards SEO Email - Development of EDM templates and database management + weekly email communications Project Management - End to end management of seasonal promotional campaigns Mobile - Commissioned development of interactive mobile app for IPhone Analytical Reporting - Developedv monthly reporting format - adopted by the company in 40+ countries

Part time blogger, human link bank, content absorber, traffic analyst, webcast addict.

Driving traffic through key content & promotions to enforce positioning as Nielsens ranked #1 music website in Australia; integration of advertising / marketing campaigns, community management, database management More than a website, inthemix interacts with its community through successful brand extensions including tours and events, podcasts, downloads, event ticketing, a record label and a weekly email newsletter sent to an 105,000 strong, opt-in member base and receives over 350,000 monthly UB's. Through our web community, inthemix is committed to growing, nurturing and developing Australia's dance community while entertaining and informing.

Licensed the Australian franchise rights of London based company Don't Panic Media. Print publication / street marketing / guerilla sampling / online communications

Creation of an independent record label, signing bands / licensing mastering rights, marketing the release of 7 records in 3 countries across 3 platforms (vinyl, CD, digital), managing PR campaigns for launches and tours

In-house public relations manager for live music venue promoting local and international music artists, gaining media coverage across print, online, radio and TV. Website & database management

Constructing editorial content, features and interviews of music producers and DJs for print publication