With over 23 years of experience in the IT industry, Luke is the Head of Client Services at Qbt Consulting, a premium bespoke IT consulting and services provider firm based in Sydney's North. He leads a team of IT professionals who deliver specialized and custom-tailored technical solutions to small-medium businesses of 10-250 seats, across various domains and industries.Luke's core competencies include business IT advisory and consulting services, client management, support and maintenance, systems engineering, design and implementation, and third-party/vendor relationship management. He is passionate about creating, developing, and executing flawless internal processes to ensure Qbt Consulting is delivering exceptional end-user experiences at every turn. He is also involved in the transformative phase of the business, aimed at increasing the service level offered to clients and prospective clients, with a focus on improving company culture and longevity.