Luke Baker Email & Phone Number

Lakeside, California, US

PLATFORMS* Windows Servers and Desktop* Mac OSX* Debian, Ubuntu and SuSE Linux* Cisco IOSCORE PRODUCTION TECHNOLOGIES* Squid and Apache proxy servers* MS ISA servers* MS IIS web servers* Litespeed web servers* Tomcat application servers* JAVA web Applications* Ruby on Rails* Redis/Resque* MS SQL servers* Postgres SQL servers* Cisco ASA’s and PIX* Cisco.

• As a key employee, my duties and responsibilities stretched through all facets of the company. Excelled at successfully working with and communicating with the various departments throughout the company, helping to.
• Prepare and maintain WIP (Work-In-Progress)
• Prepare project and company budgets; review and analyze budget vs. actual variances and provide reports to various departments and stake holders
• Assist in creating SOV’s based upon project details and historical project data
• Complete and submit Progress, Retention and T&M Billings
• Manage new project setup, including creating, submitting and tracking all Preliminary Notices, Certificate Of Insurance, DAS 140, etc.

Chicago, IL, US

• Member of the TechOps Division consisting of over 15 Engineers, 15 Admins, and 10 Supervisors and Managers. Division provides 24/7/365 coverage, ensuring the successful operation of all IT systems and critical business.
• Ensure automated IT business processes, back-end systems, and front-end services function correctly for successful customer product delivery, with a focus on the desired business process, transactional logic of the.
• Identify software bugs within the production environment; investigate, document, create temporary work-arounds and recommend development solutions to fix the bugs. As part of the SDLC, responsible for the deployment of.
• Bank file generation, transmission and processing, via both batch file and real-time transaction processing. Includes file and account reconciliation, and various checks and balances including velocity checks and risk.
• Fix data errors that arise when internal transactions are processed incorrectly by various systems. This includes working closely with other internal business departments to research and resolve escalated customer issues
• Identify and drive process and automation improvements, including creation of bash and Ruby scripts, and SQL queries to automate repetitive processes and resolve escalated issues

US

• Duties included all aspects of setup, design, migration and administration of a Microsoft Windows 2003 and Linux LAN / WAN based network. Networks located in colocation facilities in Irvine CA, Denver CO, and Chicago.
• Maintain all systems responsible for processing 500,000 loan related transactions per month, for 150,000 customers
• Critical team member in achieving initial PCI Compliance Level 1 certification, and PCI project lead during the ensuing years of compliance and recertification
• Implement corporate security standards, policies and practices
• Provided ongoing support of custom java applications, including support for the Software Development team, customer banks, and prepaid debit card processors

• Complete Network design and support services. Created VPN gateways between multiple offices and datacenters in Virginia and California
• Member of a PKI Design and Implementation team for a national rollout of Intuit QuickBooks Online Edition to 400 Aerus Electrolux franchises. Provide 2nd tier QuickBooks support to Aerus Electrolux. Successfully.
• Member of a PKI Specifications team for developing system specifications for use with ADP National Accounts to develop and aggregate payroll system for 400 Aerus Electrolux franchises.

• Design / Architect / Implement / Maintain / Support a multi-site WAN using IPSec VPN; WAN consisted of 3 sites, 40 users, 50 workstations and 14 servers; Inter-site email and Active Directory services, Remote backups.
• Implemented automated Time & Attendance system, which helped the company save approximately $2K each month in labor expenses
• Created custom reports for each department, by using Crystal Reports
• Provide ongoing analysis, project planning and evaluation of all aspects of the business consisting of: Sales of $2M per month from over 600 customers; Purchases of $1.2M per month from over 100 vendors; Inventory of.

• Design / Architect / Implement / Maintain / Support several networks and IT systems for tenants of a business office building. The independent networks consisted of:
• National Finance Services dba NFS Loans: 30 end-users; 30 workstations; 5 servers; Cisco switches, routers & firewalls
• First Direct Mortgage: 20 end-users; 20 workstations; 3 servers; Cisco switches, routers & firewalls
• HomeAccess MicroWeb: 15 end-users; 20 workstations; 5 servers; Cisco switches, routers & firewalls
• Primary Knowledge, Inc. dba PKI: 5 end-users; 10 workstations; Cisco switches, routers & firewalls
• V’EN International: 10 end-users; 10 workstations; Cisco switches, routers & firewalls

• Level 2 IT operations support to Portland General Electric
• Responsible for all IT helpdesk support for the HomeAccess corporate office in Irvine
• Extensive IT support for the Accounting department, including application support for Peachtree, QuickBooks and MAS90
• Responsible for regression testing, bug tracking and documentation including release notes for all versions of the MyLocalAccess project
• Weekly backups of both the MyLocalAccess and HomeAccess networks, including off-site storage of media
• Server maintenance and monitoring; User maintenance; Configuration and maintenance of all Enterprise and development workstations running several versions of Microsoft Windows including 2000, NT4, ME, and 98

Waterbury, VT, US

US

Waterbury, VT, US

Software Specialist Certificate, Information Technology

It Technical Training, Information Technology

Education record

Education record