Luke Thoreson Email & Phone Number

Osseo, Mn, Us

Milwaukee, Wi, Us

Lead QA / UAT Coordinator / Senior Business Analyst - contract for internal Experis/Manpower project (extended to December 31, 2024)Reviewed, advised, and approved quality approach from off-shore testing team (India) and distributed development teams (US, Europe, India), and facilitated daily/weekly triage, status, and workstream meetings to ensure project was on-track.Developed Azure DevOps (ADO) best practices for test scenarios, test cases, dashboards, queries, and tags resulting in consistent tool usage and improved reporting.Coordinated User Acceptance Testing for front office (Bullhorn), 25+ integrated systems, and back office system replacement across multiple phases with up to 125 testers, including test scenario creation, defect triage, and metric identification.Led Hypercare effort providing analysis, trending, and assignment of over 3,000 user reported issues per month following go-live.Lead Business Analyst for three of the largest features planned for an upcoming release, leveraging QA skills to create user stories and acceptance criteria with an increased focus on quality.

Davidson, North Carolina, Us

Software QA Team Lead - Trane Technologies Digital Services- Provided day-to-day direction, performance reviews, and status meetings for six on-shore and 10+ off-shore (Ukraine, India, Bulgaria) QA team members resulting in the highest employee engagement scores within the team and 100% retention.- Developed overall quality/automation strategy resulting in a standardized automation framework (Cypress, Karate) and execution strategy reducing automation maintenance costs by 11% and tripling pipeline automation test execution.- Participated in several company wide improvements including Agile playbook creation, redefinition of development/testing standards, and overall company strategy (quarterly product planning sessions, monthly checkpoints, and various other responsibilities).

Nashville, Tn, Us

- Designed and developed Selenium automation framework utilizing C#, Team Foundation Server, and Jenkins directly tied to build deployment creating a “DevOps Lite” testing process capable of finding issues within minutes rather than hours.- Developed automated regression test set capable of running against copies of live client data, not only reducing the regression time by 15% within the first year but also increasing the scope of testing by over 60%.- Created departmental standards, test case standards, and consistent process documentation for team of four on-shore QA resources.- Coordinated off-shore testing process with three different time zones (Central America, Ukraine, Russia) and developed integration testing framework.- Led effort to convert a single 20 person scrum team to multiple scrum teams including facilitating all ceremonies as scrum master for two scrum teams, coaching the teams in Agile best practices and creating consistent processes and structure.- Developed quality assurance team-level goals and development plan process, including monthly team meetings, and quarterly one-on-one reviews of individual team members.

Minneapolis, Minnesota, Us

Led various combinations of teams/resources, including QA team, QA and BA teams, and scrum masters. Obtained Scrum Master Certification (CSM) and filled scrum master role for four months. Became scrum evangelist for the team.Additionally responsibilities have included performance improvement plans, hiring decisions (including working to set up an MSA with a contracting firm), and performance reviews. Also oversaw compliance by design process for the team, and ensure adherence to corporate standards regarding reporting.Continued to perform automation architecture responsibilities, acting as a resource for other departments new to automation. Continued to build and maintain reporting server using Jira REST API calls and php to generate custom reporting. Continued to maintain MySQL reporting database used by Selenium based automation framework to capture performance, failure rates, and other metrics for automated tests. Continued to maintain LoadRunner based performance testing scripts. Continued to maintain HP ALM, including driving a migration effort from ALM 11 to 12.5 as well as a migration from Oracle to MSSQL.

Minneapolis, Minnesota, Us

Designed and implement next generation automation framework using Selenium and Jenkins, replacing manually recorded tests in HP tool set with reusable hybrid automation framework. Created PHP based code generation tool to reduce the amount of Java code that needed to be written, expanding test automation to non-technical resources. Automation framework was made available for use in under 8 weeks, and began migration process for existing test cases. Maintained HP ALM including user and project creation, as well as planning a migration to a new version, database, and data center.Developed process for tracking automation requests via Jira, and ran the automation team as an Agile Scrum team, complete with all ceremonies. Provided training to on-shore and off-shore resources, along with creating a series of training documents. Delivered a "road-show" session to an IT organization of over 100 members. Received a quarterly award for leading an effort to automate 9,000 search terms to improve the quality of the search results of two eCommerce sites.

SAP/Success Factors (formerly Jobs2Web) Promoted to Lead 6/1/13.Led team of three automation resources using existing Ranorex (C#) framework, ranging from performance reviews to day-to-day direction. Maintained testing lab, including both physical and virtual machines.Facilitated team in move to new corporate automation framework using Selenium. Served as representative at global automation meetings.

Minnetonka, Mn, Us

− Implemented an automated smoke testing suite using Ranorex Studio (C#) designed to be run against any of four pre-production environments.− Integrated automated test cases with a Continuous Integration server (Hudson) to identify potential issues on a build by build basis in an Agile development environment.− Department contact for source control (Subversion) management including branching, merging, and led effort to ensure test code followed the same processes as development code.

Cincinnati, Oh, Us

− Designed and developed automated regression test framework using QuickTest Professional to replace a 10 hour per week manual process with an automated solution of over 12,000 test steps that increased the scope and quality of testing, allowed regression testing to be run throughout the build cycle providing consistent, repeatable results earlier in the process.− Created regression scoring system that analyzed each code change on five criteria to identify high priority items to add to the regression test suites. Established guideline of 50% implementation within two weeks of code being released to production. Over 125 high priority changes were identified andimplemented during 2009.− Managed build deployments, assigned test resources and facilitated User Acceptance Testing on an average of 40 changes per two-week long build cycle. Ensured adherence to SOX guidelines, corporate processes, and departmental standards through weekly audits. Created metrics to trackdefect levels, timeliness of changes, and other process deviations that had previously been unreported.− Developed Perl-based code generation scripts to create the code used by QuickTest Professional for automation and dynamic object identification, along with driver files, supportingdocumentation, and schema changes from a single text file, allowing non-technical team members to expand automation scope in a consistent, well-documented manner with a minimal time investment.− Established paperless report comparison process mitigating the need to print over 50 pages of reports each build cycle and visually scan them for errors.

London, Gb

− Designed and implemented test plan for the first commercial launch of a proximity based mobile phone application. − Documented a testing strategy for outsourcing of three functional areas (175 applications used by 300 user accounts) including testing and scheduling for zero-downtime and disaster recovery scenarios.- Developed testing strategy for User Acceptance Testing (UAT) for cut-over of 100,000+ pre-pay cell phone customers to new billing systems ensuring that nightly migrations of 15,000 customers did not result in any loss or degradation of service.

− Led the testing and validation effort for web-based electronic data capture (EDC) systems, ensuring intended use and compliance with federal regulations. Participated in 3 internal and 1 external audits ensuring adherence to established procedures and regulations.− Recommended against proposed change to system design after uncovering severe limitation of application stability through the use of Microsoft Application Center Test and other performance testing tools.− Initiated an overhaul of the legacy testing process and created Standard Operating Procedures (SOPs) to make the department more efficient and effective, resulting in a 50% decrease, on average, in person-hours per EDC validation (180 vs. 350) within six months.− Provided day-to-day direction for a small (2-4) team of Software Quality Engineers, assigned resources, provided estimates to other functional departments, and developed metrics to increase the accuracy of future project planning.− Held performance and career development reviews, weekly departmental meetings, and attended monthly management training classes.

− Designed an automated regression testing framework and methodology utilizing Perl and XML after evaluating commercially available tools and being unable to find one that met the needs of the team.− Created testing schedules and test plans for major software releases and provided supervision for two interns.− Developed a Visual Basic application that allowed customers to migrate data quickly, easily, and consistently between voice mail servers and provided a new revenue stream for the company.− Designed and developed a password reset tool for 10,000+ users utilizing ASP and VBScript.− Implemented InstallShield X installation tools for all customer-facing applications.− Maintained and enhanced the Visual C++ .Net code for the main client-server software application.